Jeff Wyler Springfield Auto Mall

We had some body work done on our Prius C after a small accident. The staff was friendly and helpful, and the car looks like new after the repair. My only complaint is that when we picked up the car, there was an empty drink cup in the cupholder and the car had been driven quite a few miles — more than I would expect for a test drive.

Worst. Service. Ever! Born and raised Springfield guy, thought I would go back home to buy a car from where I bought my first one. This time I bought a 40k suv from them and once I signed the papers EVERYTHING has been horrible since. I realize that places like this get busy but after leaving voicemail after voicemail with no return call, it’s unacceptable. Even the managers are careless. I have own my vehicle for 3months now and since the day I drove off, I have ask for a spare key, (keyless entry) kinda expensive and shouldn’t have to fight as hard as I have to get an extra key. They give you the old excuse of its someone’s else’s fault. Everyone there is nice as can be over the phone and in person. But nothing ever gets done. I have jumped thru all the hoops and waited and waited. I never write reviews but this has gotten me to my breaking point. I will never let anyone in my family buy a car from them again, and obviously I will never do so either. I have had nothing but problems with my dealer, who is only my dealer because he was the one that answered my phone when I called. They transferred the car from out of town in matter of a few hours but once I bought it, I don’t exist.
My advise to you… GO SOMEWHERE ELSE!

Jeff Wyler Chevy Service review: Unfortunately, I was not very pleased with my last oil change experience at Jeff Wyler. I picked my car up at the end of the day Friday ⁵⁄₁ and by the time I got home smoke was rolling out from under the hood. I lifted the hood and everything was so hot it was impossible to tell what was wrong because of all the smoke and god awful burning smell. After it cooled my husband cleaned up a lot of spilled liquid that was pooled in the radiator bracket, it was on the hood release latch, in and around the motor as well as the manifold area. It took 5 blue shop towels to clean up what he could get to. We could see a lot of fluid that he couldn’t get to still in the crevices of the engine compartment. There was still an awful odor by Monday so I took off work (if I don’t work I don’t get paid) to take the car back tot he dealership to have my car looked at. Bob then told me that Aaron had spilled a small amount of oil on the engine block when he was doing the oil change. But that Aaron had pressure washed it and had cleaned most of it up on Friday. That was a flat out lie. I could see pooled liquid in the engine compartment so there’s no way anything was pressure washed, he may wiped some of it up but it was to the point I thought the car was on fire! And with that much oil burning off on an 80 °F day it could have been. It’s been 5 days and I can still smell it burning off. My brand new car smells like a rotten egg. it’s permeated everything.

Can’t give negative stars, have had nothing but issues on a used 2006 Nissian that the super sales team promised was checked out and in good running shape. Less than a month later and 400 miles it needed tie rod ends and ball joints, then it needed an alternator, battery speed sensor and still isn’t working right the air filter was so clogged when i took it for an oil change it was ridiculous, they have been helping a bit but this vehicle should of never been sold in this condition.

I made an appointment to have a free recall repair done. The staff were very friendly and helpful from my first contact on the phone right thru the repair work. They checked on me several times in the waiting room. They offered a free ride if I needed it. All in all I was impressed with the service department.

Just bought a Kia Sorento here; no pressure and easy paperwork, etc. The folks here are friendly and helpful as well; brought a friend back last week and she bought a Hyundai from them.

Jeff Wyler Hyundai is part of the Jeff Wyler family. The staff is friendly and fast. We bought 2 cars from them — both Hyundai Elantras.
They are helpful and patient with us. They are not very pushy.
The car service dept. for Hyundai is very dependable. An oil change takes about 1 hour.

Last month we bought a used 2002 Hyundai Santa Fe from a guy on Craigslist. We knew it needed some work, and decided to take it into the dealership to take care of the more important stuff (timing belt, etc. — the belts were a little noisy and needed changed). We get these things taken care of, and about a week later a noise is back, but this time a little different. We call and get an appt., and it’s something else that needs fixed (didn’t they just have my engine open?) — but they don’t have the part and can we just come back tomorrow (even though they make it sound as if this part breaks, I’m screwed). This dealership is not close to my house or where I work, so I basically have to take time off to get the car worked on again. I tell them that I’ll need a vehicle, and expect that, since it’s a car dealership, they’ll have something I can use for the night.
So…they tell me they can «give me a deal» on a rental. I must have sounded pretty thrilled (considering I’m spending A LOT of money already), because a moment later the service guy got the green light from his «manager» to let me use a vehicle free of charge. So we head back and the rental guy «inspects» the rental car (a 2006 or so Malibu) by walking around it once — and gives it the ok. We’re in a hurry as we have things to do, and jump in to go. As we’re driving away my fiancé notices that the car is not too clean. She looks at the back seat and, well, if anyone affiliated with law enforcement in the state of Virginia is reading, you may want to pull out your cold cases. Stains everywhere — on the seats (front and back), headrests, floor, doors, ON THE CEILING (red!!). Evidently they gave us the murder Malibu — the one someone got bludgeoned to death in. I call to let them know we’re not happy — voicemail — 5x. I call the service guy and ask to talk to the rental guy who sits next to him — he’ll call me back — never happened.
We bring the car back the next day — I don’t say a word since I’m not prepared to go toe to toe with the service guys at this point, and since they can essentially kiss my grits. They don’t say a word since they obviously knew they were giving me the crappy rental car since it was free — and if they try to charge us for the stuff — it’s on.
BTW — this is a Hertz rental within the Hyundai service dept — so it makes them both look bad. Customer service at its finest. Not helpful considering we’ve been thinking about buying a new Hyundai in the future.
2 stars for fixing (so far) my car — next time I’m going to Voss.