Jo-Ann Fabric and Craft Stores

Okay. Not the best (or most affordable) pieces of fabric, even on clearance. The store is pretty clean and organized and the employees are usually helpful. They have great deals on remnants (who doesn’t) and a great selection of patterns as well. Their craft section is okay, I find most of my items at AC Moore, where they are more affordable and just carry a better selection. The do have a good sewing machine section where you can actually see the machines out of the box and they have sewing classes as well.

They always have what I’m looking for but the staff is so rude that it makes for an unpleasant experience. God forbid you ask for help finding something. Be prepared to wait in line to check out every time! There is usually only 1 – 2 cashiers that move so slow!

Rather large store, however their inventory of fabric can be limiting at times. A little too craftsy with a lot of bric a brac not associated with sewing or fabric. It’s the middle of June and if I see another bolt of Pill Free Fleece, i’l break out in a heat rash. I went here particularly for Terry-​cloth however the selection was disappointing with only a limited range of colors. Their thread inventory particularly Gutterman thread which I only use was basic, not compared to other Joanns which carry multi color spool boxes of thread. This would have been a great deal to me today because it was on sale for 50% off, I opted for one spool to match the fabric i did buy a yard of. The wait time at fabric cutting was minimal because it was a Monday. I did once make the mistake my first time visiting on a Sunday. Never again on that note, but i find the staff friendly and informative and will visit on off times. The saleswoman in the Viking sewing machine area was especially nice and educated me on certainsewing machines and sergers. Kudos to her, I’ll be back to purchase.

I went to JoAnn Fabrics with my mom today and the people that worked there were very rude and not helpful. I will not be making a return visit

One of the better locations. They have lots of fabric options and always have new styles. They have great coupons too!

For the most part this is a great store. Staff is normally helpful and friendly, though I agree with other reviewers who said they can be hard to find, and that the checkout is slow (this has been the case almost every time I go unless it is just before they close at night, and I have shopped there somewhat regularly since they moved to that location). Otherwise, the selection is the best anywhere nearby, and they normally always have what you need in stock since the place is so big and allows for so much inventory. They carry a lot of products the other local Jo-Ann’s don’t carry.
I do feel the deli tickets at the cutting counter can get annoying because people take them and walk away and then return after their number has been called but expect to be put back in line. For those of us who wait nearby the whole time so we don’t irresponsibly miss our number, it is annoying when others blatantly disregard being responsible and make other people have to wait longer. When people respect others, this system works well, but there should be a rule and a sign prohibiting «butting» if you miss your number because you chose to wander away. When this location is crowded it is miserable, and people (esp in cutting line) can be really rude.
They also have the biggest offering for seasonal and artificial flower/​greens here too, which is great at holiday time.
All in all this is tied for my favorite Jo-Ann’s around. My closest location is Wayne and I like their customer service better, plus it is a lot smaller, and is never a zoo of people (like Springfield can get), but selection in Spgfld is much better.

While this store is usually clean and stocked, there usually isn’t an associate anywhere in sight to help you out. «Maybe they’re all helping out at the registers?» You ask? NOPE! Every time I’ve come in here, there’s at least two VEEEEERRRRY slow cashiers with a line of 10 people waiting to check out. I’m really not sure why this is always the case.
The coupons and stock will keep me coming back, but I will continue to grumble as I wait in line. (I always say I’ll never come back, but keep coming back… caught in a bad romance!)

Our 7 year old is a crafting wiz — albeit I am inept at such things. We visited Jo-​Ann on a surprisingly busy Sunday evening. 4 people working in the IMMENSE store (understaffed) but still, friendly and efficient service. Amber (??) who was running the show, cutting fabric, re-​stocking bolts and cashiering was great.
They honored all 3 of our 50% off (single item) coupons.
We got alot of needed fabric, notions, needles and supplies.
LOVE IT.

ABSOLUTE worst customer service ever. We contacted this store on Friday to hold 5 outdoor chairs for us that no other store in the area had. The store said they would hold them until Saturday. On Saturday we had several issues that arose, and contacted the store advising them we would not be able to make it out to the store, and asked to hold the chairs until Sunday. The employee said they were looking at the chairs while on the phone, and would change the date to Sunday, that it would be no issue. On Sunday we drove 45 minutes to the store to pick-​up the chairs, only to be told that they were put out for sale and someone bought them. All the store could say was «it’s too late now, nothing we can do about it». That is terrible customer service, I worked in the customer service field for almost 10 years, and never witnessed anything this poor. I know this is not the Jo-​Ann way of doing things, as I have visited numerous other Jo-​Ann locations and NEVER had an issue at any of them.

This is a fabric and craft super-​store.
I’ve been to many Jo-​anns in the area and this is by far the biggest and the best. It took over a space that was formerly a Ross and then a Fielene’s Basement so it’s a department store sized craft spot. Aside from having the best selection of fabric and crafts around they also have knowledgeable employees who are nice (very busy, but still nice) and VERY well versed in various crafting topics.
I’ve gotten some fabric cut a few times and I’ve run into employee Frank each time. He always has a nice anecdote to share (I was buying fleece to make Snuggies for Christmas and we walked about the GMA segment showing that name-​brand Snuggies were made out of crap fleece and basically fell a part after a few washes.) He was VERY busy but still had the time to chat with patrons– and I noticed it wasn’t just me– he likes his job so he participates! Yay Frank!
As stated, I’ve been to a few more Jo-​Anns in the area and there’s nothing wrong with the other locations, per se but they just don’t have the kind of selection the Springfield location has. Good for them!