LensCrafters

I recently ordered two pairs of glasses and here and the service could not be worse. The selection is ok. I found my glasses and I believe it was the manager asked me to sit a one of the tables, he did not indicate how long the wait would be but it was a long wait, probably 30 minutes, if I had known it was going to be that long I would have come back another day. It was not their fault they were busy so my issue is with once I was actually being serviced. The person assisting me could not have been more distracted, he was getting up every 30 seconds to queue other customers, answering the phone, looking around the room as he was asking me for important information and entering my glass information. Then for some reason their credit card processor was down so they have to call in and manually provide the info but they didn’t really know the process on how to do so so he makes three calls and waits on hold. When he is finally able to provide the information he literally yells my credit card information, with my security code, across the a crowded floor. As I am leaving he tells me one pair will be ready in an hour and the other pair will take about a week. A week goes by and I have not heard anything so I call, it ends up he entered my phone and email address incorrectly as he was rushing. It does not seem like there are a ton of good options but I would avoid this place. Also be cautious on the ‘discounts’ most don’t work if you have any insurance benefits and they are very sneaky about getting the $ 50 warranty in, so ask.

I was greeted, given a box and that’s it. I was looking around for about 45 minutes without one rep coming up and asking if I needed help.

Glasses in about an hour? I started the process on 12÷1÷12 ordering a pair of regular glasses and sunglasses. I just got the sunglasses today, 2÷23÷13. The regular glasses came in a couple weeks ago. The problem –they couldn’t make a lens in the exact same prescription as the last pair. They promised an «adjustment» on the charges (which hit the
Credit card in December), which also never came. This used to be a decent place to get glasses, a little expensive, but decent. Now they are just expensive.

I was really happy with the service I received when I went and picked out glasses, however I was told it would only take 7 – 10 days for them to be done. I had to call back twice in the next month until finally after a month my glasses were ready. I probably wouldn’t use them again.

Had eye exams and bought new glasses for myself and my daughter back in September. The problems:
My glasses were supposed to take a week. They took close to 3 weeks.
When they arrived they had the wrong prescription.
After about 6 weeks splotches started showing up on my daughter’s lenses — when we went back they told us that the lenses were defective and to boot were not the right size for the frames. They replaced them, but were busy and it took a few hours so it required multiple trips to the store each with a long wait.
There was never an apology — in each case they tried to pass the buck on the problems.
So, LensCrafters — in my book that is 3 strikes you are out.

The Springfield, PA LensCrafters is the best! Been going to them for nine years. I trust them with my vintage frames and they get the lenses done in an hour as promised. They also get me the best deals through my insurance.

First time I came here was to fix my Cartier seeing glasses which no one dared to touch. They did and it came out pretty good. Second time it was to fix my Gucci shades. Not only did they break the glass lens, the lens was not matched as discussed, instead changed completely. After trying out this red lens had to go back for a third time. I’ts been three days and am still waiting for my Gucci glasses.

I’ve been using these folks for well over ten years and I couldn’t be happier. I wear prescription glasses and sunglasses. When I need new frames or lenses I always take advantage of one of their specials. They seem to be available almost all the time.
Their selection is excellent and as promised your glasses will be ready in about an hour. Famous Dave’s is next door and a fine place to spend those sixty minutes. I’m not the only one that thinks that way. It’s funny to side at the bar and see several other patrons holding LensCrafters’ paperwork!
Their after-​the-​sale service really sets them apart. You can stop in any time for new nose pads, frame adjustment, loose screws etc. and they are always happy to help.

Unfortunately, my insurance doesn’t cover my purchases at Lens Crafters. Fortunately, my insurance company reimburses a small percentage of whatever I spend.
The selection at Lens Crafters is always appealing. However, when I went to see their clear frames, they only had 3 pairs to show. I went with a simple pair of clear Ray Bans. I’ve had them for about a year now and I’ve had to go back numerous times to get the framed tightened. Seriously, at least 10 times already. The screws come loose and the arms of the glasses get blown out. The girls at Lens Crafters say that it’s because I take my glasses off with one hand, but I always do my best to take them off correctly.
The employees are really nice about tightening the frames. I’m always pretty frustrated by the time I actually get to the store, so I appreciate them being so kind and friendly.