Mack Camera & Video Service

Dealt with these thieves in the past concerning aVCR repair. Had to return it 3 times and wait 6 weeks for a warranty repair that was never done. Never told me the part was not available. Crooks. Never again. I am amazed they still are in business.

I used this company a few years back for a computer repair and had a horrible experience. I’m not sure if they’ve gotten better but back then they had no idea what customer service was about. Maybe that’s what I get for bringing a computer into a camera shop???

2.5 Years ago I bought a digital camera for 400 dollars plus a mack daimond 3 year warranty for 60. I broke the LCD and sent it to Mack, 4 weeks later it came back with the LCD fixed!

We purchased a MACK warranty along with an Epson printer. The printer stopped working and as instructed by Mack, we shipped the
printer to Mack for service. That was 7, SEVEN WEEKS AGO. We are a professional Design Studio so, of course, we could not endure that down-​time without a printer. Countless emails and phone calls to Mack were without satisfaction to us. We were forced to purchase a new printer. Mack’s response has been a series of childish, evasive excuses and broken promises. They have totally failed to stand behind their warranty. SEVEN WEEKS AND STILL NO RETURN OF OUR PRINTER! I would NEVER AGAIN PURCHASE A MACK WARRANTY… I’d advise anyone to evaluate our situation before they purchase a Mack warranty.

My projector broke. It was sent to Mackcam back in August. I received the projector back in early November only to have it delivered back to me with something new broken. They claim Epson broke it, but there was a note in it that it was cleaned and tested before being sent back to me. They also claim they sent it to Epson yet I had a sticker on the projector from a repair company in NYC.
It is now December 22^nd and I still do not have the projector returned to me.
It is worth the extra money to just buy the extended warranty from the manufacture.
NOTE
2÷1÷14 — Received a projector back from Mackcam that they brought on EBAY to replace mine. The original person on Ebay had a piece of paper inside that showed the sale to Mackcam

just like any insurance company, they already have your money so they have no incentive to actually follow through when you need them. be prepared for long hold times, difficult customer service representatives, lazy technicians and a poor job done in the end.
also before buying their accidental/​drop/​spill insurance, keep in mind that even though they didn’t see what happened, they will not cover you if they determine the damage was not accidental. basically the system is rigged to screw over 9 out of 10 people.
don’t let them get you too. learn from my mistake and save your money!

Last month in September 2013, unfortunately my Nikon D5100 camera had a locked up shutter release. Also a front ring from my Nikon 18−55mm lens came off loose during normal and careful everyday use.
Fortunately I was wise to buy a Mack 3 Year Diamond Warranty shortly after I bought my Nikon D5100 camera kit in November 2011 from Tuttle Cameras in Long Beach, CA. Thankfully almost two years later, my Mack Warranty came in handy in my times of need! The Mack Warranty is one of the best investments that I ever made when I bought my Nikon D5100! I paid a total of $ 130.49 for my Mack Warranty, with tax included, and it was worth every penny paid!
I sent off my Nikon D5100 camera and 18−55mm lens on two different days in September 2013 through Tuttle Cameras, as each one had repair issues occur on two separate occasions. Both items were shipped out free of charge to me to Mack by Tuttle Cameras. About three weeks later on two different days, I received both my Nikon D5100 camera and my 18−55mm lens at Tuttle Cameras, both in excellent working condition! I included a picture with my testimonial to show my newly repaired Nikon D5100 and 18 – 55 lens!
I highly recommend a Mack 3 Year Diamond Warranty for all of your expensive cameras and electronics! How wonderful and reassuring it is to buy some peace of mind on your new electronic equipment, knowing that it will be in good hands when the time comes for it to need repair during the 3 year extended warranty period. Thank you so much, Mack Camera and Video Service, for taking great care of my Nikon D5100 camera and 18−55mm lens! I am so grateful and thrilled to have my Nikon D5100 camera and 18−55mm lens back with me in excellent working condition! :-)

Have found the staff very friendly and knowledgeable. Store is very neat and well stocked.

Samsung assigned Mack Camera to complete a warranty repair of my television. Within 24 hours, Mack called to schedule an appointment and was extremely flexible in terms of my availability. About 30 minutes prior to my scheduled appointment, the repair person called to confirm he was on his way and would be on time. The two repair men that arrived were professional and completed the repair in about 20 minutes. They cleaned up spotlessly and placed my television in the same spot it was found. Professional, on-​time and courteous — What more could you ask for? I would use them again.
order# 366 772

Mack Worldwide offers a professional service. They diagnosed my Samsung flat screen issue and directed me to reach out to Samsung because the defective part would be fixed by Samsung at no cost (tv was out of warranty). 361 055

I cannot begin to describe how great the service I received from Mack Camera was. I was having trouble with my Canon 5D Mark 2, called Mack up, and after some tests found out that it had to come in for repair. In a few days I got the unit back, and now the shutter is working like a charm. Thanks for the great experience~

This used to be a good outfit, now they are ripoff kings. Never buy anything from them and Never get an extended warranty through them, basics are not covered. Stay away.

We purchased a Mack warranty with a Canon G9 several years ago. We’ve sent it to Mack twice now. The first time they were very unresponsive after sending the camera to them — we would call multiple times with no answer some days, and when they did answer they were very rude. We even had to contact their regional representative to make any progress. However, the second time we sent the camera in (recently), it returned with dust inside the lens apparatus (not there before). Mack agreed to «re-​work» it, which involves sending the camera back again. They assured me it would be handling with priority, usually 3 – 4 days. It has now been 12 days since they received it, and it is still being worked on. You would think that if they can’t get it right the first time (very poor quality control), they would do everything they could the second. I will never use Mack Camera again.

It would be more appropriate to not give them any Star’s … I sent in my Mamiya 645 AFD camera to them on November 29^th and received it back on January 3^rd. As of now its not a camera, but instead a very fancy noise making machine. there customer service is no where to be found. with the exception of the operator Rose who can’t seem to get any on on the phone.
This company and its «Warranties» are not worth the paper they are printed on. it doesn’t seem like they are able to ever fix any thing the first time… my next call is to the NY Attorney General.

After submitting my equipment in again (my Canon 7D), they were actually really prompt in getting back to me and even went so far as to call me to update me on my camera (which had nothing wrong with it anyway…) and I was advised they even cleaned it for me too which was a nice gesture. This was better than the last time.

Today was the second time that i’ve gone to mack camera (known primarily as a camera repair shop) with broken cameras and they’ve refused to even try to fix the problem, much less look at it. This time it was a lens they had actually fixed before with minimal effort.
I used to recommend Mack to anyone with a camera problem, knowing they were where B & H would send gear for repair. I would never again.
poor customer service and a lack of even attempting to do what they advertise — fix cameras.