Macy’s

I love this macys store! The employees are so nice and there selection is large.
The employee name Ty is awesome! She help me a lot! (like a personal shopper) to find the perfect
gifts to my wife.
If someone from macys corporate see this:
Please know that Ty is so nice and she need to be rewards for her great customer service.
Thank you Ty

This Macy’s is toe up. The store looks like a Ross Dress for Less that got hit by a hurricane and then set on fire. Apparently when they redid Springfield Mall they forgot to tell Macy’s.The employees are nowhere to be found when you need them. I attempted to purchase makeup at this location two days in a row. On the first day, the color of lipstick I wanted was apparently sold out, so the salesperson removed the tester. The next day when I returned, the sold out color was returned back to the display. It may have come back in stock overnight, but there’s no way to know, because not one single person was willing to help me find out. When I finally did find someone who seemed willing, another customer came over ready to pay and the employee was like «oh, maybe such and such can help you.» No thanks. I’ll help myself on over to another store staffed by people who aren’t too busy gossiping with their coworkers to help me.
Bottom line, if you’re looking for makeup, skip this disgusting travesty of a department store and just go to Sephora.

Lots of merchandise, a little messy. There are employees throughout the store, who can help. Most are kind of abrupt, but not rude. May be a regional difference for me. Fitting rooms are in outer walls, have to search for them. If you are looking for something, you will probably find it.

I always come here for shopping. This mall is really big, they have all different kinds of stores for shopping but Macy’s is one of my favorite store in here. It’s really big in here I can find what I need, and they always have sale items. Witch can help me save a lot of money. Nice costumer service as well

This store has horrible customer service! The racks are always a mess and never organized. RUDE is the only way to describe the young man in suits. The clerk in the Woman’s section needs to be retrained in courtesy and service.

I am going to review the Lancome counter in Springfield, VA. Yesterday I went to check for a foundation, and I asked the sales lady to match me with a correct shade. I said I wanted something light, and I don’t need a full coverage since I have a good skin. The lady said I need a foundation for mature skin to deal with my skin’s issues. She kept pushing me into buying expensive heavy coverage foundations because she said I have a lot of problems with my skin and really need to cover it up and fight the issues. I looked at her attentively and really wanted to say that I could fight issues with her skin too. When I asked her what issues my skin had, she just rolled her eyes. I think that the approach to make a client feel bad about their looks in order to make a sale is old, and Lancome needs to come up with something new.

I generally like Macy’s but this is the most rundown saddest Macy’s I’ve ever been to. I don’t know if they’re re-​modelling or what they’re doing but the store feels disorganized. They have backpacks together with silverware and most of the comforters were laying on the floor.
We were there for maybe an hour and it took maybe 45 minutes before we even saw someone who worked there. The carpet is coming loose in several places and the store just generally looks rundown but it has a decent selection of things.

I do not like Macy’s and this one did not impress at all. I think that Macy’s is overpriced for the things that they sell. And they try to trick people — with 50% off of the original price — well the original price is sky-​high. so the half-​off price is even more unreasonable.
The selection at this store is sub-​par at best. If you like something, you may have to either search very hard for your size — or ask one of the associates (if you can find one) if you can order it online — only for them to tell you that it has been discontinued.
One thing that I’ve noticed — and maybe it’s just me. But it seems like since the prices are outrageous at Macy’s, people tend to purchase an item that they will wear for one day, and then return it. I’ve bought so many outfits to later find out they have holes, have been stretched — I’ve even seen something on the floor that had a huge stain on it.
And one last thing — for some reason it is always hot in this location. Like the a/​c does not circulate in all the departments. If I’m hot and uncomfortable, more than likely I will not shop there and find somewhere else to go. FYI to Macy’s.

Today is the first day of summer and you know it as it is hazy, hot & humid. That said this review partly expressed my dislike of sweating, especially when I am looking for items I want to purchase. If you think the air feels dead when you first walk in to Macy’s from the mall you have not experience anything yet. Try walking into the women’s intimate apparel section. It was a true dead air space — no AC, no air flow, and no cell service. I was buying items that were buy 2 get 2. I was rung up and received 20% off but no free items. I pointed to the signs (there were several). I eventually got the items for the price I expected but was not happy standing there sweating.
I finished my purchase and left the store. I had no interest of spending any more time in the discomfort of the Macy’s dead air. I do not foresee myself going back during the summer months and I am a little afraid of what it would be like during the winter.

BEWARE BEWARE BEWARE do not use your credit card at this MACYS do not a employee made a copy of my credit card and used it at this Macy’s I had shopped at this Maceys on friends and family sale then at the end of May I was charged 297.00 on my Bank of America card witch I used at this Macy’s on May 1^st also a charge at Ross in another city in VA they charged 74.00 this charge was what alerted my bank of course I was credited but it pisses me off because Macy’s just reimbursed my bank for the charges from the home office when I called Macy’s in Springfield they had no idea anything about this I told them I want them to look on there cameras to see who committed this felony I feel violated we will see if they contact me back so basically in a nutshell Macy’s just paid my bank but never asked Springfield Macy’s to send any video to research who did this which means they are scot-​free that’s bs yes I got my money back but I want to see this scum bag go to jail it was an inconvenience to us
And you feel very violated just be careful when shopping here I will never ever be back to this store I will never trust anyone now with my credit card again

This Macys is a dump. Small departments with limited inventory. Rude sales associates. The new Springfield mall is great… except Macys

Shame on the management of this department store i mean be fired. Dirty out date. You guy are Macy’s for crying out loud. Why did the store upgrade store while Springfield is under construction just to keep up with the mall. Worst Macy’s I have ever been to!

Worst Macy’s I have ever been to! They are very understaffed– I mostly go there to return items and it is very hard to find anyone at a register. The only person I could find to return my lingerie was at the jewelry counter and she was extremely annoyed that I asked if I could return my merchandise there. So not only are they understaffed, but rude as well.

Shame on the management of this department store. Turned away by 3 registers when I tried to pay for something… after hopping from register to register a couple ladies in line in front of me put there merchandise and left! If I hadn’t found the purse Id been looking for a month… I would have too. There were no managers available and staff that didn’t even know which managers were even duty. When one staff took me all the way to the men’s department to make a call to a manager so I could «make a complaint» I stood around until it was evident that it was the management’s problem and reason why the store was in disarray in the first place. Understaffed and rude probably because they don’t get adequate help or working conditions. Several ladies were behind registers in winter coats! No heat in parts of the store. Really Macy’s? Customer service is all its all time low and it really looks like Macy is not worth the time or energy to shop there again. Thumbs down and you won’t see me or my friends there again. Macy’s gets one star because no stars or negative stars are not an option.

This place is unusually understaffed. Every time I’ve ventured to their home appliance department, there’s only one register open. I mean they’ve designated one employee for an entire department. I probably spend more time trying to find someone to ring up my order than actually browsing the merchandise. Plus, their selection is very limited compared to other locations.

Good location in this new mall, but they should work on their customer service skills. For a Macy’s I was disappointed in service and the new store itself.

Go see Mr. Larry in the woman’s shoes. He was the most courteous out of 4 extremely busy sales people. He managed to smile and still be friendly, while the ladies working there were rude and bickering with each other.

OK-​the mall is revamped and looks pretty good for Springfield. Why is the Macy’s so bad?
1. No remodel despite new surroundings.
2. Inside looks circa 1998 at best.
3. Dirty carpets
4. Appears that assortment is limited to «one» of everything.
I like Macy’s overall and it surprises me that this location is so janky when you can drive to Landmark Mall and find a really lovely location despite the terrible Landmark mall… This question begs to be answered.

To be honest, the men’s section has always made me feel like I was entering a cave. I can’t believe they have not updated (or cleaned it would seem) this area since I worked here over ten years ago! I figured since the mall is now closed Macy’s would probably be getting a face lift to keep customer’s coming in, but I guess that was not the case.
The poor sales people looked completely overwhelmed by the tornado that swept through their department, the register had so much back items on it there was little room to ring up the couple of shirts we purchased.
I went here for the convenience of the location, and sentimental reasons I guess, but next time I will be trekking out to Tyson’s or Fair Oaks.

I would rather fight traffic and go to Fair Oaks or Tyson’s Corner than deal with the parking garage and general disarray that you find at the derelict mall location.
I think Macy’s HQ has also let this one fall by the wayside as they often don’t have well-​stocked departments.