Really, it should be a five star, but the wait times can get awfully long. If they’re really busy, you can expect at least a 45 min to 2 hour wait. But, that’s not as bad as it sounds since they are located in the mall. You will be treated like the stylist’s entire world and they will do their best to make you look and feel like a million bucks. W/a full wash and cut only 15.95, its a great deal for a great look. I will definately be getting my hair done here from now on.