Nhien Lu, DDS

My family all saw Dr. Lu for dental care for a few years, and while I never really had a problem with the actual care, it was her staff and billing procedures that made me run screaming. She never had the same hygienists from appointment to appointment — it was always a rotating crew of fresh-​out-​of-​school young people. Her phone sometimes never got answered and I couldn’t leave messages.
The part that caused me to finally leave her practice was that she performed many uncovered procedures and didn’t inform us when we would be responsible for the extra charges; also her staff were incapable of providing itemized statements when requested. My son’s account was billed for 2 extractions that totaled more than $ 500; my husband went in for a annual cleaning and came out with a periodontal??? scaling charged in quadrants for $$$. She needs to get signed approvals and documentation for her patients if she continues with these types of billing maneuvers. Agree with another poster, very unprofessional.

Dr. Lu saw my husband for an emergency extraction. She charged something close to $ 200 when we have two dental insurance policies. Funny how an extraction shd only be around $ 25. Learned later. Called her to have her email xrays over to new dentist. Never done, no return phone call. Kind of hard to do when shes running the entire office herself. Why no office help?! Very unprofessional setting. Hire some help!!!

They have been wonderful with both me and my husband and my children. Dr lu has been a great dentist for us we really appreciate or Saturday hours and everything she’s done for us makes us want to refer her as wonderful family dentist.

If you are looking for excellent dental care, look no further. Dr. Lu is an outstanding dentist, and helped me conquer a near 30 year fear of dentistry. I cannot recommend highly enough, you will not ever want another dentist.