Pearle Vision

Terrible customer service. It’s like they were doing you a favor to help you look for glasses. They were completely disinterested and their prices are absolutely ridiculous. Save your time and money. Go to a smaller vision store that cares about you as the customer and will find you glasses that suit you. Avoid these people.

Stopped in to get my glasses fitted as they were loose & kept slipping down. The lady quickly fixed them & they fit great… until I noticed that my lenses were completely destroyed. Granted, I did not purchase this pair of glasses here (I have in the past & she knew this prior to the repair), however — she claimed the «scratches were already there». These were not scratches, my left lens was completely covered in hairline fracture marks and my right lens was only slightly better. She pretty much told me there was nothing she could do so I left in tears and struggled to drive back home as I could barely see out of my glasses.
Not to mention while I was waiting for the repair to be done I had to listen to the rest of the staff talk about how trashed they were the night before.
Completely unprofessional, the worst retail experience I have ever had — will certainly never be visiting again.

Average. Some of the staff was great and others seemed lazy and unprofessional. One of the gentlemen working in the optics shop was really odd (making weird comments and a little pushy) and I did not really enjoy him helping me as he made me a little uncomfortable. There was also a doctors assistant with an inappropriate tattoo on her hand, which I thought was a little weird. The doctor was good and very thorough. The optical shop has a large variety of frames and I thought everyone except the gentleman I mentioned above was nice and professional. Overall, I would return but this place has lots of room for improvement.

Prices too high. Always trying to sell add ons.

Nice people who cheerfully do minor repairs on your glasses for free.

Awful! Gave us an appointment only to have to wait 45 minutes to be called for insurance information. One eye dr to see six waiting patience. I was told it would take another 45 minutes before we were seen to have our eyes dilated. Lied to about availability.
Tried to sell us a bunch of unneeded eye tests
Never never going there again
I walked out
I give it a ZERO rating

I came here since the other Pearle Vision I went to completely ignored me when I was glasses shopping. It took a good 10 – 15 minutes before a salesperson came over to assist even though they were hanging around.
I knew my lenses would be super pricey because I have really bad vision (really, really, really bad — let’s say my glasses look like coke bottles).
I kept telling the sales associate that I don’t want to overdo it on the frames because the lenses will cost me an arm and a leg. And let’s be honest, I mostly wear contact lenses anyways.
All their lenses seem to start at $ 199 or something. Nothing cheaper at like $ 99. Or at least none that would fit my insanely thick lenses.
$ 250 for the frame plus about $ 600 for just the lenses because I needed special thinning lenses. My insurance only gave me 20% back. So it came out to be about $ 600 for everything. That is a lot. Especially since these lenses last only a year before my prescription inevitably changes — again.
The sales associate, while really nice, was super depressing. Or was I so depressing that he just matched my mood? (Hey, who’s happy forking up that kind of money for something they don’t even want?)
I’ve gone to other stores and the associates seemed more upbeat and tried to console me. I actually preferred that and they made me smile even though I’m so blind. They made me feel good about it and would work within my price range.
Next time, I’m checking out options online if they’re cheaper because $ 250 for just frames is ridiculous and honestly, I don’t need name brand frames. It’s not like anyone can tell if it’s Burberry vs Coach vs Tiffany’s!

I am new to Pearle Vision as I have historically gone to Lenscrafters in Watchung. Since they don’t take my VSP insurance, I switched over to this Pearle Vision. The appearance of the office itself is nice and spacious. The optometrist, Dr. Kim, is efficient but not much of a communicator. It would be nice to have more information about the status of my eyes and my prescription without having to ask. The process of ordering new lenses was painless and the salesperson seemed knowledgeable. Overall, it was an okay experience and I would go back here again for the convenience.

Over priced and take forever to fill a prescription. We discovered my son needed glasses and $ 375 later we exited with nothing in hand. Next day we went to do the pick up and waited from 4:55pm till 6pm while they put the pieces together. I got a second pair at Costco for $ 112 and they even called when it was ready.

I called this Perle Vision location today to inquire about getting one lens of my glasses replaced. I had them put in my last set of lenses because of their three-​hour replacement, so I thought that going back to replace one might be a good idea. I was told on the phone to come in; and that they’d see what they could do.
This was a lie to get me in the door. Once there, they told me they could only replace both lenses at once. «Fair enough» I thought, and I handed over my glasses to have their lenses replaced. Then I was told that my glasses were too dry to have their lenses replaced, and that I would have to buy new glasses.
Like many of us, I’m dealing with leaner times than I was just a few years ago. I make ends meet, but I do it by using what I have until it’s no longer good. My current frames are old, but they’re very nice and well-​made.
I told the optometrist (who had suddenly taken over for the saleswoman when I handed over my old frames) that I could not afford to buy both new frames and new lenses. She walked me to their clearance section, which was full of off-​brand, ugly frames that cost too much with their 50% off discount. She told me several of them looked much like my current Emporio Armani frames. I politely told her that they did not look like my current frames, and that I couldn’t afford new frames.
At this point, she tried to sell me their credit card.
I walked out.
The behavior of these employees was completely inexcusable. I will never shop at this location. I will never shop at a Pearle Vision. I will tell this story to anyone, anytime Pearle Vision comes up in a conversation. All human beings deserve more respect than how I was treated today.
Edit: Just to confirm that they were lying to my face to get me to buy more than I needed, I’d like to post an update. A week after this review I went to a non-​chain store to replace my lenses. They replaced them in my old frames perfectly. The frames and lenses have both held up for over a year now with no issues whatsoever. My frames were always capable of accepting a second pair of lenses, and Pearl Vision was just trying to bleed me dry.