Quest Diagnostics

Went there recently in the morning so it was quiet. But the front desk staff, named Kim I believe, was absolutely rude. The second staff member that took me to the back was not that much friendlier either. When I first got there they were bickering with each other about who should do what, which is unprofessional to begin with. I definitely won’t be coming back here anymore. I’d rather drive 10 miles out of my way for better customer service.

Honestly, I couldn’t ask anything more from a lab. To date, this has been the best experience I’ve had getting blood drawn for routine lab work. Unlike other Quest or Labcorb locations, this location has good staff coverage for the steady flow of people.
The lab counter was clean and free of other patients specimens. I was asked to check and re-​check to certify that my name and demographics were correct on my vial of blood (sadly, I’ve found this rare at many labs).
The lab itself is located on the 2^nd floor of the building and is accessible by stairs and elevator. The waiting room is spacious with plenty of chairs, there are even a couple current magazines. I got the feeling most of the patrons were from the neighboring BRAC relocation as most were dressed in business or business casual attire and did not have children with them (read: quiet waiting room).

The exact opposite experience from Lab Corp.
Quiet, carpeted waiting room. Very professional, efficient and friendly front desk attendant. I was 10 mins late for my appointment, and showed up only 20 mins before they closed, but they laughed and said it was all good. Clean. Blood draw was quick and painless and done in one poke (I asked for a small gauge needle which they accomodated). After the tubes were full, she showed me the labels (without being asked) just so I could verify that they had drawn the samples exactly according to the doctor’s orders. Was in and out of there in about 15 minutes. Bottle this customer service experience and sell it because this is how a visit to a lab should be.

Appointments and experiences don’t get much better than this. Clean location with great signs/​directions to guide you to their suite. Arrived 15 minutes early (for a Saturday appointment) and was pretty much promptly greeted by Essence who took care of everything — logging me in, taking care to ensure they had the correct forms (which were faxed weeks earlier), ensuring my information was accurate, was extremely friendly and helpful AND was an expert at taking my blood. I am not one who likes needles and this woman was an ACE. Such an incredible way to start a weekend. Kudos to you Essence!

Rude and slow. When I arrived at Quest, the was a waiting room full of patients, including several small children but not reception or Quest employees. An inappropriate movie was showing on the TV (R or PG 17 I’m guessing). When the mother asked if she could turn off the TV, the very rude tech said «Jesus Christ» rolled her eyes and stumped to the TV to turn it off. I was very offended by both the movie AND the conduct of the tech.