The Residences at Springfield Station Apartments

I would give this establishment 0 stars if it was an option. They find any possible excuse to take money from you, while offering nothing at all in return. Stay away! They don’t fix anything, the gates are always broken, the air filters are always filthy, and they simply don’t care. They all have attitudes whenever you bring up an issue, too.

Leasing office sucks! Beatrice SUCKS! I called to get the total amount I owed and she told me it was $ 2333 and I knew that was wrong because my rent is $ 1759 and we always pay our rent on time every month. So when I told her I think that may be a mistake she hung up on me. I was never rude or disrespectfully to her and out of nowhere she is rude and hangs up on me. SO I called back to speak to the manager, Carline the assist manager, she doesn’t say sorry or anything. The apartment overall is ok but the LEASING OFFICE SUCKS and they need to fire them all. BEATRICE SUCKS and needs to go back to training. Would not recommend this place.

Don’t waste your time!!! Walked in and the guy was talking to a couple asking questions, don’t know if they just came back from a tour but they were just conversing about drive times for work. I was within 4ft of the the guy and he didn’t even say «Hello» or «Be with you in a moment». Very unprofessional … I almost lost my cool until my wife told me to leave. I can’t imagine what the residents of this place go through.

VERY RUDE PEOPLE! My husband and I came here today to look for an apartment around 1pm and it wasn’t busy in there at all. We are a military family so we travel a bit. The leasing guy that was in there ignored us the whole time! We stood there for like 20 mins AND YES HE KNEW WE WERE THERE but never once looked at us, or even acknowledged that we were there so we just left. First impressions are lasting so we will not be returning, nor would we want to live in a place with that type of rude service. I’m making it a point to let my friends that are moving to Virginia know to avoid this place all together and judging by all the other reviews I’m reading I’m so glad we got out of there it sounds like a horrible place to live anyway. In the long run the idiot did us a favor.

I didn’t even move in but Management hang up the phone on me, RUDE! after questioning their most recent complaints saying «everyone has different view!!!» Really!!! I would give 0 star if I could! What a shame it was a great location.

Do not move into this Apartment complex or trust the current management company. The previous management was helpful, kept the community informed, and cared for the general well being of all of the residents, however, the community has gone downhill significantly since Greystar has assumed management.
Maintenance:
The first instance was this December when we noticed a leak in our ceiling. Maintenance had to dry wall and paint our ceiling three separate times because they either seemed not to care or were more concerned with other issues. This particular leak showed up four times over the course of 4 months until they finally fixed the leak itself.
Safety:
In early December a shooting occurred two apartments beneath our home when my wife was home alone and I was out of town for business. We were particularly concerned because my wife was unable to see the back parking lot where the gunshot came from and so was unable to get a good look at who it might of been or else she would have been able to identify the individual for the police. We also noted that the gate to the community is not regulated by any sort of stop bar so that when a resident with a key card enters anyone behind them could just follow them in. This renders the gate useless as a security feature. This made it easy for the individual who did this to gain access to the community and because there was no lighting in the back to remain unidentifiable. We voiced both these concerns with the management, they reassured us that both improvements would be made, however, it is now May and there still is not a fix to the gate or any better lighting in our parking lot. Furthermore the management notified no one in the community that this had occurred or made any sort of effort in apologizing to residents.
Last night my car was broken into and my key card, sunglasses, and a pile of change was stolen. Obviously this was not a huge loss to me, but this criminal now has a key card to the community and can access the area at anytime. We notified the management company once again about our concerns with the lighting and my key card being stolen, yet they did not seem disturbed or bothered in anyway. They also were unwilling to replace my stolen key card and I have to pay $ 50 for a new key and for a crime they could have easily prevented had they taken our advice.
Landscaping Damage:
Two months ago I found that my car had significant damage to the front driver side door. My car was also located so that it was next to a curb on the driver side and the only way damage would have occurred is if it were someone with lawn equipment and impossible that it could have been another vehicle. I also remembered that there had been landscaping services out leaf blowing a day previous and it made sense that it likely could have been rock damage due to them. This did not seem malicious, but did seem logical that they could have done this and not noticed. When I notified the management they agreed with me saying that they also noticed landscaping was out that morning and referred me to their manager. The manager, however, was very unwilling to help or make any phone calls, emails, etc. to convey that she cared or wanted to make any effort to repair my car.
In every case, the management has blatant disregard for resident safety, property, or input and seems only concerned about filling units and less about the individuals they are allowing to live here. This community is going downhill quickly, totally not worth the cost, and I would strongly dissuade anyone to move in here and definitely avoid Greystar management in the future.

Make sure you REALLY want to live here before you apply. That $ 360.00 fee is non-​refundable after 72 hours.

DO NOT LIVE HERE! This is supposed to be a gated community. There is a gate but it is not secure. People follow each other in on a regular basis. The front door to the high rise buildings towards the back of the complex is supposed to be locked but the door is always broken. What is the point of have a locked door and a resident look up if the door isn’t locked? Maintenance responds in a reasonable amount of time but serious issues aren’t resolved. No hot water once took days to resolve. Last time I checked it is required by law to provide hot water! There was no concession or apology offered. What is the point of acknowledging a maintenance issue and taking days to fix something simple? This property used to be managed by Archstone now it is some company called Greystar. Has anyone ever heard of them? I haven’t. So now they have implemented what they think is a parking policy. Visitors are supposed to be issued parking permits. However their signage doesn’t reflect this update. A neighbor told me about having guests over and Dominion towing one of the guests. When contact was made with Dominion the rep on the phone was exceptionally rude and even hung up before providing the address for car retrieval. This management company is not worth dealing with since they’re unable to implement something as simple as a parking policy. The area to walk animals is soiled in waste. I guess Greystar isn’t concerned since it has yet to addressed or corrected.

Since my last review there has been little in the efforts of improving the area and/​or the apartments. I am actually, at this point, counting down the days until my lease is done.
The management is about ⁵⁰⁄₅₀ in getting someone to help you. Those who do, are awesome, those who don’t… well, they shouldn’t be working in customer service. Specifically, a young snotty kid by the name of Steven is probably one of the most arrogant self-​centered «management» employees I have come across in a very long time.
The parking here at Springfield Station has only progressed to a situation far worse than it was nearly a year ago when first reviewing.
To drive around the mid-​rises, you would think the management is using parking as a free storage service. Several cars are parked in high-​traffic flow areas with covers on them, there are recreation vehicles and trailers taking up the already limited spaces, and there is even a large boat parked lengthways through six spaces. WTF?
Does the management do anything about this? Nope. They have still failed to addressed the commercial vehicles that are parked in residential parking that are a clear violation of Fairfax County Code.
The «gated community» selling point is ridiculous. The gates open and close so slowly anyone can get in. Cars without access go in through the out gate all the time. (I have personally seen this on at least four occasions in the last couple months). One day while coming home from work there was actually a car stuck in the out gate because the driver tried to go in through the out gate and ended up wedged in between the gates. Yet, management has still taken no measures to alleviate this all too common problem.
The upgrading of the vacant apartments has stopped; so those hoping to wait out for renovated apartments in this obviously dated community are out of luck. They give no explanation for this either… it just isn’t happening anymore.
There are obviously people living here on subsidized housing. I am pretty positive taxi drivers and day laborers with multiple children and a non-​working wife can’t afford the same rent that I am expected to pay. And it has brought the overall appeal of the community down.
If you have a new vehicle, expect you neighbors to damage it. I bought a brand new car a few months ago and almost daily, I have to buff out scuffs from rude neighbors and have already found a couple scratches. (Knowing my neighborhood, I make it a daily routine to inspect my car every morning and evening for new damage, and 99% comes from living around disrespectful people.)
This is obviously Ketler’s attempt to reach out into the lower-​middle income class, as it was not like that at all under Archstone. Having decided to stick it out for another year with Ketler’s promises of renovations and upscale living, I was fooled into paying another year of full price rent while they continue to move in subsidized neighbors and allow the community to fall apart.
I will definitely not be signing into another lease with this up and coming dump.

The apartment itself isn’t bad, though there is little storage space so I had to pay for an extra storage unit on-​site. However, the apartment complex just changed management from Archstone to Kettler. Kettler has been nothing but inefficient and rude. The office holds standard office hours so aren’t available for the average working person, and when I have met with them, they never have been able to answer my questions for simple things as basic as provisions in my lease. There is little oversight and accountability from the larger corporation either. I wouldn’t recommend living in any complex managed by this company.
The company aside, there are good amenities (swimming pool, small workout space) and the community is as easy walk to the metro station. There is also ample parking.