The State House Inn, an Ascend Hotel Collection Member

Love the retro vibe in the lobby.
Good location, decent deal if you get a voucher online. Free breakfast buffet provided — average.
Our room had separate bedroom, which might be their suite or deluxe room.
The «living area» had credenza, tv, futon, cushioned chair, desk w/​desk chair, sink with coffee brewing area + mini fridge.
The futon was beat! Lumpy and looked as though it belonged in a college dorm. The walls were kinda gross in the sitting area, with some kind of unknown spray stains. ewww
Bathroom was nice and very clean. A+++ Really liked the sliding entry door to bathroom.
Bedroom was nice size and well appointed. Bed was what you’d expect from mid market hotel — clean, but bad linens and pillows.
Overall. Average.

I had the opportunity to stay at the State House Inn during a one-​night stay in Springfield in late November. This is an older hotel, and this is reflected in the furniture and exercise equipment. Yes, they have boxed TVs, but if you’re here for work or pleasure, I’d hope you would enjoy the historical attractions and the bar/​lounge downstairs.
The service is exceptional from check-​in to check-​out, and my only complaints are the limited exercise equipment and the older furniture. However, for the price point, one gets a room in a convenient location, free parking, and free breakfast (a la Best Western and Super 8: scrambled eggs, do-​it-​yourself waffles, cereal, orange juice, coffee). I also appreciate the Bath and Body Works lotion, shampoo, and conditioner, and if you happen to forget a toothbrush or other toiletry item, the front desk offers these toiletries free of charge.
I would recommend the State House if you’re in Springfield for work or pleasure.

Very retro looking, which i enjoyed! Great service! And they take the time to make you, the guest, feel as comfortable and welcome in our state capital — cocktails in the evening and hot breakfast, which was fabulous, in the morning. My back was hurting so the nice gentleman at the front desk carried my bags to my room and refused a tip!
Room was clean, the bathroom was clean, a bit small for my taste and the linens smelled Downey fresh. I enjoyed my overnight stay. Also great walking distance to lot of local eats!
Odd thing, food delivery cannot come to your room, must be met in the lobby. Just an FYI

Nice hotel but staff members that were working in breakfast area were rude. Yelled at young family members for being in her way.

This hotel is early 1960s retro and Mad Man-​esque, which is cool. I’ve no idea if it’s style is the result of intention or neglect, but it’s cool. I like the way it looks. Now onto the more important stuff.
My company puts me here for work, so I’ve stayed here on numerous occasions, and I’ve had several problems with this hotel. I’ve had a broken thermostat, a broken room key activated door that would not open, a room that wasn’t ready on time — I had to wait an hour for the maids to prepare it, three bottles of lotion but no shampoo or conditioner b/​c the maids didn’t care enough to notice what they stock, and limited gym equipment complete with a broken elliptical.
The breakfast is FREE and not terrible, but nothing to write home about. Standard powered eggs are used as oppose to real eggs. Yummy waffles. Cereal and yogurt options. Sausage and bacon. A toast. However, there is NO actual restaurant in the hotel — just a banquet room for breakfast. No lunch or dinner options. However, there is a super classy retro bar that I could easily picture Dean Martin and Sammy Davis Jr approving of.
The TV is an old skool box design, not flat screen and the channels scramble at times. The only thing missing are the rabbit ears and Walter Cronkite.
The bed is comfortable. Oh, they have a weird way of prepping the pillows, folding them into the pillowcase to appear square shaped as oppose to their true rectangular form. Not a complaint — it’s just annoying. I like long, thin (normal) pillow. Not fat, short ones. I had to de-​square my pillows to make them rectangle shaped — the way a pillow should be shaped.
I like the location. It’s downtown and close to historic stuff, but most of downtown is a bordered up shadow of its former self and in decay.
Overall, I don’t want to bash this hotel because it’s just so charming and while I’ve experienced annoyance with the maids, the front desk staff is very nice too. I love the atmosphere and décor. I’ve just ended up with a lot of broken stuff during my stays.

Good location but definitely needs a makeover. The mattress was horrible, lumpy, and uncomfortable. The TV’s were old style TV’s, not flat screens. On the plus side, the room was quiet and the front desk staff were somewhat friendly. I view this as a budget motel, nothing more.

The breakfast is awesome, I could actually make a lunch out of it as well — just took with me a banana and a bagel. The cleanliness and the service are not so awesome but did not raise my big consents. FYI — if you park on their lot it is $ 9/​night charge but street parking should be available majority of the time.

We stayed here last Friday for a road trip overnight stop. I don’t have any real complaints about our stay here — staff was nice and the hotel seemed clean enough. I just couldn’t tell if the place was outdated or purposefully retro or both? I think both. I enjoyed the free wifi and the parking situation. Breakfast was included with our stay and was pretty mediocre. The TVs were big old box TVs. The mattress was soft, but pretty lumpy. There were a bunch of extra towels in the bathroom which was nice.
Overall, I think 3 stars is pretty accurate. We weren’t blown away, but we didn’t have any major complaints. It was good for the price. I think next time we will stay at the Hilton though.

I travel A LOT for work and wanted to try a new place. While the room was decent, the tv’s were ancient, the microwave was damaged and the fridge needed help to close. But the worst part was the snotty, condescending treatment I got by the staff, who couldn’t crack a smile, and thought they were smarter than a 58 year old professional. They sent me up to the wrong room with keys that did not work, then argued with me about my reservation. Don’t recommend — there are lots of nicer places in Springfield.

Not a bad place to stay in s downtown setting. No restaurants nearby so you really need a car if you want to eat. Breakfast was adequate but too predictable after three days. They don’t handle special requests well at the front desk. I asked that my room be made up early so I could return to rest in the afternoon and it was clear they didn’t intend to honor my request. And they didn’t. My room wasn’t cleaned until after 4 pm each day. Im not sure if I’d stay here again because of the lack of easy restaurants and lack of response by people at the desk.

First things I noticed upon arriving and getting into my room: the funky, not-​so-​nice smell in the lobby and an accompanying medicinal smell in the room. Yay. The scent isn’t terrible, and you can get used to it, but definitely not pleasant. I had been in the car for hours and was happy to get on a bed… but…wait…are those black bits of fluff on my bed? Nope. Dead bugs. Not the tiny kind you can barely see, but visible bugs. There are also stains on every carpet, chair, and rug. Thus place is NOT clean. Can’t say I’m happy to sleep tonight… I’ll probably sleep on the bed, not in it. This place felt dirty as soon as I came in. Last complaint: the lady at the front desk was helpful, but wore way too much make up and is probably not who the hotel wants representing them. To each their own, though.

The hotel is decorated in 60’s modern, but is now shabby and worn. Bar furniture is literally frayed and torn. All room furniture is scratched and chipped, with tube TV and beds that don’t hold the sheets down so you’ll wake up on the bare mattress.
Some highlights of our stay:
— extra pillow was soiled with blood. We left it out for housekeeping, and found it returned to the bed, bloodstains and all… so gross.
— dirty washcloths left in the shower, used cups left on the table and coffee wasn’t replenished.
— no utensils or coffee at breakfast. No tables available.
— our room was next to the ice maker so we heard it all night. Who knew that people got ice nonstop at every hour ?!
— great bartender on Friday night, strange guy Saturday night, more involved in his phone than the job.
I found the hotel conveniently located to the sights we wanted to see.

In all my travels, I have never met a more rude, hateful, and terrible group of hotel employees. This is the #1 worse customer experience I have ever witnessed and experienced. Upon arrival, my party was greeted with «you all ain’t checking in cause I got no more check ins tonight» (we did have reservations, and did have a room). After that «welcome» we were then met with an argument about the pronunciation of my name and it hinged on me getting a room key! In the morning, I witnessed the staff on the breakfast room yell at guests who were trying to make waffles. I was scolded for attempting to get a bagel and was pointed out in front of all the other guests. Another young man was insulted because he almost spilled a little waffle mix — and the staff member stormed off to report the guest to the manager! She later returned to give the guest a chance to apologize to her!
Beyond this, the hotel appears to have been furnished in 1972. The ice buckets were filthy, and the water pressure in the shower was dismal.
What an awful experience with the worse display of customer service I’ve ever witnessed.
Save yourself the humiliation and trouble, stay somewhere else.

Hotel was clean, wifi was free but sucked. Good location for downtown events. Beds were not comfortable, especially if you’re short like I am. There are high wood sides that make getting out of bed uncomfortable if you’re short. Breakfast was alright, but nothing that great. Staff is not friendly at all, no one has learned how to smile and they act like taking care of guests is an unwanted burden. The rooms are too small for the furniture. If I came to Springfield again I would choose another hotel.

When I checked in, I asked for a room that was not on the side where trains go by. But I was put on that side of the hotel anyway, without the clerk telling me.
At 10 pm, I went back to the front desk and asked to be moved to a quiet room. The clerk said yes, she would move me. But she moved my room right across the rooms of group of very rowdy and drunk young guys who she had JUST CHECKED IN. They were still in the lobby while she was telling me that yes, she could move me to a new quieter room. The guys were right next to us yelling excitedly that the bar in the hotel lobby was still open. She did not tell me that my room would be across from theirs.
I moved to the new «quieter» room. All was well until the lobby bar closed down and the party animals came back to their rooms. Until well past 4 am, I was continuously woken to the sounds of door-​banging and yelling as they locked each other out of rooms and threw French-​fries in the hallway. Yes, I did call the front desk to complain at 4 am. And the noise continued. The manager was too wimpy to make them stop. Instead of telling them definitively to «stop it or else!» he only said that «some guests had complained».
I thought I could at least sleep in late. But at 8am, housekeeping went up and down the hallway, banging on each door and announcing «housekeeping». I assume this was so they could assess the damage done by the wild kids. Ive never had housekeeping wake me up at 8 am before.
I had to attend a ceremony later that day, rent a car and drive back to Chicago, all on very little sleep. Which is unfair, because if I wanted to listen to noise all night, I could’ve slept for free at the train station or on a bench outside a bar.

Along with two of our friends and our kids, we decided to make a trip to the State Fair into a weekend and got a Travel Zoo deal for one night here. It came with 4 drinks at the hotel bar, two tickets to the Lincoln Museum and Library and a $ 25 credit at Boones Saloon (along with the regular free breakfast and parking).
Before we bought the deal, we called and asked for two adjoining rooms (one for our friends, one for our family). They said they couldn’t promise anything but that they’d certainly try. We gave it a shot.
When we came for check-​in we discovered they were definitely able to give us adjoining rooms. Score! The rooms were small but the beds were comfy and everything was clean and modern. The bathrooms were nice (with Bath and Body Works products!) but my pee-​shy friend had a hard time using the bathroom with the sliding door when other people were in the room. Hilarious.
The area is convenient. You can walk to a lot of touristy stuff like the Capitol, the old Capitol, Lincoln’s home, etc if you don’t mind walking half a mile. There isn’t tons to do in the immediate area though.
The hotel doesn’t have a restaurant. They do, however, offer a complimentary breakfast in the morning. I don’t know if we just hit it at a rough time but WOAH, it got ugly in there. People getting testy over waffle iron usage, no clean silverware or plates, food being empty, etc. We were patient and got everything we needed eventually (they have two waffle irons and offer the usual scrambled eggs, sausage, potatoes, cereal, bagels, OJ, coffee, etc). It’s not a bad buffet at all for free.
We would DEFINITELY stay here again.

Came to Springfield for the State Fair and thought we’d take an extra day to see the sites in the capital. Statehouse Inn’s appearance isn’t the most inviting to say the least, but they’ve done the best they could with what they have. Location is the best feature. Just across the street from the gorgeous capital building, and a few minutes walk to the other downtown sites and museums.
Reception area is inviting and parking is convenient. Another nice feature is the full breakfast. Nice selection and layout, although more fruit options and a carafe of water could further improve it. Wireless connection had a strong signal in our room and decent speed for streaming.
Room layout is challenging. Really difficult to incorporate modern features in rooms from yesteryear. Bathroom counter juts too close to the toilet. This would be troublesome for large individuals. Toilet paper holder inconveniently located under sink and I would frequently knock the roll off the holder with my knees while at the sink. No bathroom air vent. Narrow gap between bed and TV. But the biggest omission was the absence of electrical outlets at the night stands, in fact, throughout the room. Had to unplug a lamp by the tv to charge our gear. Other weak area is the lounge. Budget beers and wine. Better selection would solve that issue.
Despite some minor annoyances, Statehouse is clean and pleasant and I wouldn’t hesitate to recommend it. I was a left with the impression that this place is making a strong effort to earn and keep my business.

This place would be a 5, but it is a little dated. Anything with the Ascend Collection of Hotels is nice. At least that has been my experience. They are a in the Choice Hotel family.
The hotel itself is VERY clean, parking is FREE and easy access to the hotel entrance with a lot on the west and east side of the entrance. It is in downtown Springfiled, not much going on down there, but I did see a few restaurants within walking distance to the hotel.
The beds are EXTREMELY comfortable. They need to update the TV’s in the rooms, tube TV’s went out years ago. Almost makes it unwatchable. Once you have watched HIDEF for any period of time, going back to basiv TV is tough.
Overall, would stay again in a heart beat. Nice stay and friendly staff.

I wish you could write half-​star reviews, I would’ve rated it three-​and-​a-​half. Too high for 3, but not quite a 4.
The location is great. The continental breakfast is better than most. The staff were helpful. The lobby and «No Name Bar» have a cute retro feel.
It lost points on no pool/​hottub, but mostly, on comfort. The mattresses were hard and the small half-​size pillows were not working.

From the outside, this hotel looks like a 1970s college dormitory building. If you were to judge the hotel from the street, you’d probably think somebody had given you faulty information, or your friends obviously have no taste. However, once you walk inside, it’s clear the interior has been completely rehabbed and modernized. It’s actually pretty, with new art work, furniture and it has a somewhat contemporary vibe to the styling. The front desk staff is incredibly polite, courteous and professional, too.
Once you get up to the rooms, you can tell these have been updated quite a bit, too. Everything feels clean and mostly newish, save for the TV sets that are not flat screens and do not include any on-​demand capabilities. Other than that, the furniture is really nice and the carpet looks new. The only downgrade in the room was the queen-​sized bed with poorly fitting sheets that kept coming off throughout the night. They also like to tuck the corners of the pillows into themselves, making them billowy squares. You have to shake them out to get your pillows back to a normal rectangle.
The bar is open until 1am and the bartender is very nice and funny. They also have a popcorn machine where you can serve yourself. Domestic bottles on Friday nights are $ 2.25. They will also sell you a 6-​pack and let you take it to your room.
Free breakfast is a nice touch, especially with the do-​it-​yourself waffle makers. However, the eggs were really low-​grade scrambled/​powdered and were runny and bland.
The parking lot is pretty far away from the main entrance and there is no valet turnaround in order to unload your bags and drop people off. You are forced to go park on the far side of the building, unload and walk all the way back with your suitcases and little kids (in our case).
We left our room at 9am and came back around 3:45pm and our room had still not been serviced yet. I put my son down for a nap and 20 minutes later, they knocked on the door, waking him up. I’ve never seen housekeeping done so late in the day. They’re usually waking you up in the morning, trying to get in.
Given the sore lack of options in this town, this hotel is probably going to be one of the most decent of all your choices around. Just go into it knowing the quirks and you’ll have a lovely stay.