Casa Monica Resort & Spa, Autograph Collection

Quality high-​end facility. The architecture and interiors stays true to St. Augustine’s Spanish colonial theme. Spacious rooms and bathrooms, comfortable, large beds, and friendly and very helpful staff that seems happy to be working at the hotel. Centrally located.

The hotel is beautiful. The staff was mostly helpful. We had a wheelchair accessible room and they brought us a toilet seat and a shower seat for my grandmother. We had a big room, 2 queens, with 3 windows looking right out at the Lightner Museum. Beautiful view. My only complaint was that, with 2 or 3 valet men standing around, none of them helped us put my grandmother’s wheelchair in our car or take it out, even when they weren’t busy. I figured 2 young women trying to get the big clunky thing in and out of our truck would’ve been enough for someone to help but they just stood around «looking pretty» while we did it, which was surprising because we thought they would’ve caught on that every single time they brought us the car (when we left my grandmother in the room) we tipped them decently. Every single time. But hey, their loss, right? We made it work.
They did help with our luggage when we arrived and when we left, allowed us to check in early, and granted us a late checkout as well. They were great at bringing extra toiletries and towels to the room and following up to make sure everything was alright.

Geez people are picky. This is a gorgeous hotel. Stayed here for work and I will admit at a great rate-​certainly not $ 400 as some mention! Room was incredibly quiet-​even the stupid air conditioner. Lobby and building are beautifully decorated. Starbucks in the lobby is super convenient. I had a room facing the pool, and a warning that it’s TINY. My only complaint was the concierge wasn’t terribly helpful. I told him I only had a few hours here and was there anything that I should absolutely do. His response was to circle the tourist attractions that were highlighted already on the map and mention that most would be closed by the time I got there (it was 4:30). Uh… thanks buddy. Helpful.
What WAS helpful was checking in via the app, letting them know I’d be arriving early and getting a notification that my room was ready at 2 pm. Thanks Marriott!

The supervisor for the front desk is not friendly at all (name Rhan) Not a good image for this hotel.. Nothing special in this hotel I paid $ 399 a night and services and room quality is no different the holiday inn hotels. Will never return.

Not impressed. Here with my wife and two kids. For $ 400 a night I should not have to ask for the sofa bed to be made up for my kids
They know there is 4 of us as they asked at check in. Did they think all 4 of us were sleeping in one bed? So housekeeping comes up with sheets. No pillows or blanket. 5 star. Really! Get your act together. Just our first night. Let’s see how it goes the next two.

This resort gave us the illusion of being in a dream that keeps getting better. Wonderful décor and history. The bed was maybe on of the most comfortable that I have slept in during our whole vacation. This is a must see and or stay kind of resort.

The hotel has a great location. However, if your used to 5 or 4 star service this is not the place for you. Housekeeping is terrible and they do not do turn down service. You can hear a pin drop in the hallway so do not expect to sleep. The amenities are non existent. They only had one person working the front desk during spring busy season and no real concierge working. If you had a question about the area you basically had to figure it out yourself because as stated before, only one person was working checking people in and out so no way of getting a simple question in. The hotel is overpriced and the service just does not match up to it at all. Not even the food is good quality. Save yourself from being disappointed and stay somewhere else. Only good thing is location and décor.

Absolutely beautiful hotel with old world charm that you can’t get enough of! Check was effortless … Location superior … Looking forward to the Spa!

I have revisited the Casa Monica since the new management. The new face lift in the bar area looks great and the service is 100% better. We gave them another chance after a bad experience in 2014 and they more than redeemed themselves. All of the staff from the front desk; the valet the waitstaff and the barstaff were exceptional. We were sad when things went sour in 2014, Casa Monica St Augustine was home away from home. They have truly apologized, they sent us a really nice gift, gave us a weekend stay all inclusive and have been so very accommodating since. Our daughter got married and most of the bridal party stayed at Casa Monica 1−23−16 and we all had a great time.

Casa Monica is the nicest hotel in St. Augustine. This was my first stay here. It is located along the main street in town a short walk to everything. Valet parking is very convenient. Three rooms are well kept with essentials. I stayed in a small room near three gym with a good business rate. I expect there are larger rooms. The gym is very small, but since I was the only one there both times it was fine. There is a bar and restaurant of the lobby area. There is also a Starbucks at the hotel.
This its a Marriott hotel.

I loved the hotel and the service. It was a perfect location for my wedding night and getting ready with my bridesmaid.
The spa was my only disappointment. I trusted the hotel to find someone to do my formal hair and makeup for my wedding. The makeup was wonderful, but my hair was terrible and I had to return to my room to redo it myself. I paid over $ 200 for this service and it included a 20% tip that I had no control over. It was my only regret of the whole day. I emailed the hotel and they didn’t even respond with an acknowledgement.

Beautiful OLD hotel. Likely the most expensive place to stay to be in the center of the city. You can get a better experience at the B&B’s in the area. The architecture is nice to look at and wonder around the hotel but you do not have to pay for a night to look around.

Really overpriced, and this hotel has seen better days. The ambiance is lovely in the lobby, and furnishings are pretty in the room, but expect musty smells, poor wifi, stopped up sink, and tattered shower heads. It felt like staying in a fancy retirement home.
We also opted for breakfast at the hotel; both times it took an extremely long time for our food (despite a half empty dining room). First day, poached eggs were totally cooked through in eggs benedict, so we asked that they please make sure it was runny (as a poached egg should be). It took over an hour to receive our food, as our waitress pointed out that they had to keep redoing the eggs. Um a hotel kitchen that doesn’t know how to make poached eggs? Scary. Then the benedict itself was prepared poorly (vegetables not cooked, English muffin not toasted).
We went back for drinks to spend some time and also ordered appetizers, which again took forever. We ordered soup, salad, and cheese board — not items that would take a long time to prepare. The server informed us they had lost our ticket.
The location is good if you’re interested in doing toursity things. It’s walking distance to most interesting sights in St. Augustine and right across from Flagler College.
But like St. Augustine, it is kitschy, overpriced, and desperately trying to stay relevant in the new millennium. Because of this stay here, I’m hesitant to stay in any other Kessler establishment. With such a high price point, I expected high quality amenities and service.

Beautiful place. Good location.
However, ants in the bedroom. No water pressure for the shower whatsoever. So much noise anywhere in the hallway, even just someone talking comes right through the door. Someone sang the theme to «Green Acres» down the hall and it was like a personal concert in my room, OY! Whenever someone upstairs flushed the toilet… the sound of Niagara Falls in our room. Pillows completely flattened as soon as we laid down so asked for 2 more and they brought old crumpled pillows which felt like the material inside was balled up.
Edited review: mentioned above problems to manager who without a blink apologized and gave us a substantial discount on the room. Great management customer service.

One of my all time favorite hotels. If I’m in St. Augustine, I always try to stay here. Customer service is 5 star, ideal spot and beautiful property! It’s the quintessential St. Augustine experience.

Romantic, exotic, ideal location, walk to shopping, eating, Flagler college and Lightner museum. We had a view of the park from our window. We had a drink in the lobby after check in and service was a bit slow but nice people. We stayed in the one bedroom suite. It has a four poster bed with sheer curtains around the bed. Pretty sexy. Linens great, robes, great shower. Valet, front desk and bell service really exceptional.
Another nice touch was the Bose system beside the bed playing some nice background music when we arrived.
We think it was a good value for the $.

Beautiful but a bit pricey. Nice for special occasion. Was not really happy that parking was $ 24/​day and that was really the only choice.

While it’s a Marriott Autograph collection, it is part of the Kessler group which sets the bar for outstanding hospitality and décor.
The Casa Monica has the perfect location in St. Augustine and the fact that it is a historic site really made my visit special. I checked in and found my way to my room (trust me– harder than it sounds with the labyrinth of hallways)
The room was just okay, small but adequately furnished and overlooking the pool. The main areas of this place fare so much better like the impressive lobby, the bar and just the overall Spanish style architecture.
Customer service was quite good. They quickly checked me in and made sure that since they didn’t have a concierge level that I would get Marriott points instead. And at the pool, there was no bar, and the pool area was packed so I called room service and they sent a server out right away to take care of me and all the other people who were melting in the courtyard pool area. Really surprised that there wasn’t a working bar out there!
Staying on the pool for a minute– know that if you have kids– the pool offers no shade and the deck is super hot on the toes as it bakes in the sun all day. There are towels by the door and iron chaises (again– watch anything metal as you are likely to fry a limb off!)
The restaurant off the main lobby was terrific! The servers and food were great and the décor– well I will just have to write a separate review about the wonderful lighting arrangement over one of the tables.
My final proof point of exceptional service came from the valet and engineering staff. When they pulled my car around in the morning– I somehow had a flat tire. I mean like flatter than a pan cake. So the valet worked together with the engineering staff to put air in my tire and give me directions to a local tire store to get me on my way. So appreciated!
So really high points for this Marriott hotel and it’s staff. And the location can’t be beat either!

Amazing hotel and really the only 5 star in St. Augustine
Pros:
— nicely decorated, very regal and gothic with big chairs from a castle
— suites are amazing, Anastasia Suite is worth it
— service is very good and friendly
— they cater to whatever you need
— location is perfect right in the center of St. Augustine worth paying for if you want to walk around the city at all
Cons:
— Pricey $$$$
— some of the rooms need to be updated and cleaned (drains backed up and cleanliness)
— Parking is very pricey at $ 35 a night. If you stay and pay a lot, parking should be free
Such a great hotel with a few caveats that if corrected would give this hotel a 5 star review in my book but for now it only gets 4. Still a great hotel.

My husband and I decided to stay at Casa Monica because we would be getting married across the street in the Lightner Museum Courtyard. The location of the hotel in general is really excellent. It’s centrally located and so easy to walk to everything in downtown St. Augustine. It was an amazing location especially for us during the week/​weekend as we could just pop across the street for our rehearsal, meeting with the wedding planner, doing photographs, and anything else that we needed to do to prep for the wedding.
The customer service at Casa Monica, I have to say, was top-​notch. Attentive, courteous, friendly. We had a weak shower head and alerted the front desk. We were headed out, but they had someone up to fix it immediately and even left us a courtesy card apologizing for the inconvenience and to grab a small coffee (on them) in the café downstairs. The common spaces are gorgeous. The rooms themselves are a bit outdated and could use some TLC. They are also not that big. It kind of rubbed us the wrong way that we had paid top dollar to stay there (the weekday nights were more affordable but the weekend/​prime nights broke the bank), while they charged for bottles of water and internet in your room. We decided to splurge for parking because we did not want to worry about street parking/​meters, and that was another hefty charge (about $ 25/​night).
All in all, I am so happy we stayed there as it was a once-​in-​a lifetime, but for the cost we will probably not splurge to stay there again (unless we go on week nights).

As always, you get what you pay for.
I have stayed at this Autograph location 2 – 3 times now, and they never disappoint. Valet is $ 24 a night for guests, which is expensive, but there is little to no parking anywhere in St. Aug, without paying for it, so it is definitely convenient. There are always bellhops available to unload your car and bring your stuff upstairs. I always happen to be here for a wedding so we have a ton of stuff.
The rooms are all different, no 2 are the same. The building used to be an old government building, before they converted it. The front desk people are nice and helpful and they are usually always able to accommodate you. The rooms are always spotless and the bathrooms are clean and organized.
On the days that we got ready for the wedding, the guest services was running back and forth to our room maybe 100 times and they were so nice and helpful about it. I felt bad having them come up so often, but they hold so many weddings there that they are used to it.
The restaurant downstairs is delicious. I have only have tried the crab cakes but they are so good. The wine list is mediocre and the prices are jacked up pretty high but it is nice just to sit down there at the bar and relax.
The ballrooms are absolutely gorgeous when they are done up for a wedding reception. The staff are all so nice and will get you anything you need. They are a lot of fun too! The food was delicious at the reception. We had the choice of filet or salmon. I did filet and I was in heaven. It was one of the best filets I have ever had!
Overall, the hotel is amazing. Yes, it is expensive, but you are paying for such a wonderful experience here. If I can afford it, I will stay here again and again.