Castle Party Rentals

I am so happy that I chose Castle Party Rentals for the 7^th Grade Social that I planned! Dan was great to work with! He is hard-​working, on-​time, easy to get a hold of and takes pride in his products. Dan even stayed behind at the beginning of the event to go over the carnival game instructions with each parent volunteer. The students LOVED the 7-​ELEMENT obstacle course, a huge hit! We also had the bin carnival games and two free-​standing carnival games, all were in full use for the entire two hours.
I will definitely be using Castle Party Rentals again and again.
Thank you Dan!

I looked at many moon walks online and was excited by Castle’s selection and pricing. However, when I called, the woman told me my date was «not good» because they had several large events that day and it was too far for staff to drive. Our house is clearly listed in their delivery area on the site. I was told I needed to look for something closer to my house — but was not given any suggestions or an apology. Would never call again or recommend.

Dan from Castle Party Rentals is the man. I have personally worked with him on 5 events now and everything is delivered ON TIME, CLEAN, and Dan goes the extra mile to make your event the best.
I will be calling Dan for my Daughters 1^st birthday party in March for Tables and Chairs maybe even a tent!

Thank you for your service! Guys please ignore the negative reviews. We had a company picnic and they arrive on time. Everything is great guys!

I find it odd that so many bad reviews have been removed as I had an unpleasant experience as well. I contacted Dan on June 6^th for an event that is tomorrow the 26^th. He confirmed the unit we were inquiring about was available those dates and gave us pricing. We were relying on him to provide the machine, but come this weekend I have not been able to reach him. We did hit a snag that he couldn’t do our pick up time (even though he knew far in advance that was the end date for our rental), but I told him Monday was fine and he didn’t mention that would be a problem. I wish he had told us in advance that he couldn’t do a Saturday pick up, and at least have responded if for some reason the Monday pick up didn’t work– but I just got no word. So I’ve spent the past two days scrambling to find another vendor. I finally found one that has been incredibly responsive and professional. Everything mentioned in this review is a fact. I just wish that he had told me they couldn’t do it sooner so I wouldn’t have been put in a jam.

We contracted Castle to provide tables, linens, chairs, tents, and a dance floor for a party with 150 people in a historic building that had lots of restrictions.
All of the items were delivered on time and in great condition. They were flexible and worked with us to schedule the delivery within our venue’s somewhat restricted hours. We needed to get everything out by 9:00 the next morning, and the truck arrived promptly at 7:30 and had everything cleared out on time.
The only general downside to Castle is that they charge a 5% service charge for all credit card transactions. You can always pay with cash or a cashier’s check to avoid the fee.
We had a slight miscommunication where a request for an increase in napkins was communicated over the phone, and it didn’t make it into the order. Bottom line: email communication is always best for confirming details, because then you have a paper trail.
This was really minor, though, compared to the size of the event and everything else that went smoothly. Castle came through, and we’d definitely use them again!

HORRIBLE CUSTOMER SERVICE. Supplied the incorrect item and would not provide refund. Setup was not complete until after the event started. Many items were poor quality and did not function well. Would not recommend. Also beware, you do not get the digital copies of photobooth pictures.

You get what you pay for… Castle Party Rentals showed up to our wedding with DIRTY white lawn chairs that my venue had to wipe down themselves. We asked to get a refund and they denied us and did not care that for our WEDDING they delivered dirty chairs. They also called me, the bride, and the groom on our wedding day instead of our planner about delivery. Be sure to read all of the fine print on the contract because they more than likely will deliver your items on the curb, which is what they told me even though the reception was on the first floor and steps away. We thought it was implied that when a company delivers items, they deliver them INSIDE the venue instead of outdoors. I definitely will not recommend them to anyone and they will also loose a corporate account.
UPDATE TO OWNER COMMENT: Do you REALLY want to work with someone who responds like this. Not apologizing for bringing us DIRTY chairs and making up lies?

Hey, Castle — thanks for not showing up with the water slide. Or returning the confirmation calls. Fellow Unilocalers, avoid your own 50 disappointed kids on a 90-​degree day. Call someone else.

STAY AWAY FROM THIS COMPANY! I booked a water slide and this company did not deliver it on the day it was booked. I was lied to by this company as I was told that the water slide was to be delivered that morning at 10 a.m., then 11:30 a.m. and finally 12:30 p.m. As stated, It was not delivered and the company never called me that day nor answered any of my calls once I was «stood up» by this company. It ultimately disappointed 30+ children and their parents attending a block party on an extremely warm summer day due to its total lack of professionalism. RENT YOUR INFLATABLES ELSEWHERE!!!