Gerber Collision & Glass

I had two cars at this location around the same time and both were less than stellar experiences. The first car came back with what they thought was just a poorly adjusted headlight, but they couldn’t fix it that day because the technician wasn’t there. When I returned they told me that it was a faulty headlight and they would another. We set up the appointment and that was that until I showed up for the appointment. Not only did they not have the part, they also tried to claim that they never made the appointment. I’m still trying to get this fixed.
The second car needed a little more work and more time was expected. I found out they had finished the car on Friday, but didn’t call to let me know it was finished. The only way I found out was driving by the shop on Monday and seeing the car out front. They were somewhat apologetic after realizing they couldn’t deny any wrong doing. Upon inspection of the car there was an area that the neglected to paint and the car had to stay there even longer.
All of this comes down to poor customer service and a lack of quality work. I would recommend you go anywhere else if at all possible.

Went to Gerber due to location and was a preferred vendor by my insurance company. Preformed the work in a week w/​o any major issues. Did see some scratches still on the auto after I had taken it home. Went back and general manager was extremely apologetic and had be bring it back a day later for those scratches to be corrected and a full auto detail for them overlooking them. That was great customer service!