Hertz Rent A Car

I was a loyal Hertz customer for years. Not anymore.
Today, I attempted to book a full size SUV for a week long business trip. I decided to call the location to ensure I was getting a full size SUV because I needed the trunk space for boxes and supplies for my meetings.
The Hertz employee that I spoke with this morning and this evening was completely incompetent, unprofessional, and unhelpful.
He must have been stoned or drunk because I have never had an experience quite like this. He was unable to answer simple questions and talked back to me when I asked him to clarify. It was unbelievable.
In the end, Hertz lost out on a $ 600 rental because they made the mistake of hiring and retaining this employee.
Please save yourself the headache and rent a car elsewhere.

If you like standing around outside while you wait for employees to return this is the place to rent your car. Utilise this location twice and both times arrived 2 locked doors. one positive is the sushi restaurant next door check them out very good sushi

Mid size SUV I booked the night before through
was waiting for me when I arrived. In and out in less than 5 min. Great service. Highly recommend.

I called Hertz several days ago and spoke with Erin to set up a rental for today while my car is being repaired at Tri-​City Auto. She asked me what time I needed the car and I told her that Tri-​City opened at 7:30, so I could be there then. She explained that Hertz also opened at 7:30 so we agreed that 8:00 would be a good time for both of us. I also explained that I would be traveling with a 16 month old and a car-​seat in order to ensure this was a good time. So fast-​forward to today, I arrive at Tri-​City Auto at 8:00 am on the dot and they ask me if I have a rental set up. I explained that yes, I set one up with Erin at Hertz a few days ago and she said they would drop off the rental either the night before or this morning by 8:00. There was no car there, so the gentleman at Tri-​City placed a phone call to Hertz and they told him they did not have a car for me. He explained that I had a reservation, and they still said no car, they were all out. This should not have happened and I find it completely rude that Hertz did not even give me a courtesy call to let me know that they would not be able to accommodate me– especially b/​c I had reserved this car in advance and I am traveling with a young child, which they knew. Tri-​City called Enterprise who came and picked me up and provided me with a rental. I will not be doing business with Hertz again and would advise you to avoid this place. I believe all the other reviews paint an accurate picture of this place and their employees. Sad.

BEWARE! Hertz contracts with a third party vendor (whom they provide your credit card information to) that is known by Hertz employees to operate faulty equipment and when you have an issue, refuse any assistance and leave it to you to handle.

Do not go here unless you want the managers to make fun of you. I pay them and I hear the manager and assistant manager saying EXTREMELY offensive comments about customers, including myself. They are incompetent, judgmental, and would not know decent customer service if it punched them in their faces. I will most definitely be reporting them to corporate and the better business bureau and will never go here again and recommend no one else does either. My daughter who has a mental disability even heard them talking about her and making fun of her. These people are soulless not to mention didn’t have a car there for me when I had reserved one and they said there would be one there for me. The employee Ryan that works there sits on his phone all day and says rude things about customers when he should not be talking. Truly a heartless person working for a heartless company.

slow service, and then no cruise control, check in to long time and so did check out. There are 4 other rental car places near by, use them instead. They wouldn’t honer the internet price I should have booked on, and then walked in with my confirmation.
One plus is they gave me a coupon for money off my next rental, if I dare go back?..