Medox Billing Systems

Working with Medox Billing Systems has been a horrible experience for me. In fact, I believe this is probably the first negative review I have ever written. I contracted Lori, at Medox billing to help me become in network at blue cross blue shield (bcbs). She had assured me it would take at most 120 days and assured me she was working on it. I called to check in, and it had seemed to me that I had caught her off guard, but I ignored those feelings, as I do try to give people the benefit of the doubt. I had enlisted Lori’s services in February, upon speaking with bcbs, I found out that my application had been submitted in JUNE (right around the time I called to check in), not February as Lori had stated. What this means is I am at the very beginning stage of the application process, when I should be done. Lori has never once apologized for this obvious error and has never admitted to doing anything wrong. In fact she has gotten upset at me for inquiring about the status of my application too many times. She had assured me this was their error, but I spoke yet again to bcbs and they assured me it was not an error. Lori was supposed to send documentation to them stating she had applied in February, but of course she did not. Everyone makes mistakes, and that would not cause me to write a negative review. But to me, it is very dangerous when someone cannot own their mistakes, and in fact denies any blame. I would NEVER trust Medox Billing Systems with something as important as my own business and especially not with client’s sensitive information.

Medox Billing Systems does insurance claims and billing for small mental health businesses. I haven’t worked with Medox directly, but through my old therapist, who was out of my insurance network.
Unfortunately, my claims weren’t filled out properly by Medox. I found this out in February 2014, called my insurance company, and had my therapist tell Medox the correct way to fill out my claim forms in the future. Let’s just say that after many phone calls to my insurance company, Medox Billing, and wasted sessions with my therapist, I finally got my insurance reimbursements in August 2014.
I wouldn’t recommend working with this company, ever. It’s absolutely unforgivable for a company whose sole business is billing and insurance claims to take 6 months to resolve something that could have been fixed by checking a box on a form.