ABC & Checker Cab Company

Horrible, horrible, horrible. I made a 7:45am reservation for a 9:35 flight. They gave me no warning that the driver may not be on time. After repeated calls the morning of the flight, I was told no driver had been assigned to me yet, that he was 10 minutes away, then an extra five minutes away, etc. When I expressed my concern over the flight the call center people were incredibly rude and dismissive, even a woman claiming to be a manager just basically said it wasn’t her fault and did I still want the cab to come or not? Not even apologetic. The guy was 35 minutes late when he arrived at my door. The driver himself was polite, but I would NEVER trust this cab company again. Untrustworthy and rude, terrible management.

This is by far the worst cab service company in St louis. All they want is money without any service. They are never on time. Their major reason of downfall is their team of receptionists who don’t post their order properly. I would never suggest anyone to make a reservation with this cab company.

A while ago I called for a cab to take me to work. Long story short guy shows up past the time I was supposed to clock in for work, proceeds to honk 3 times then bangs on my door. When I answer I tell him he took too long and I don’t need the cab anymore. He starts going off calling ME an idiot and ranting about how I «Stole from his family» He’s lucky I didn’t check him in the jaw. Don’t come to my door calling ME an idiot because YOU made ME miss work.

Never using ABC Cab again. In fact I would rather attempt hitchhiking than ever setting foot in their cabs again. Scheduled a pick up for 5:45 this morning. Got a call from the driver at 5:53 saying they were 15 minutes out. 20 minutes later still no cab. Ended up missing my flight thanks to them. Left a complaint to the the supervisor’s voicemail. Only after a couple people on the phone got an earful. It has now been 3 ½ hours and no one has returned my call.
Use only if:
1) You have nowhere to be
2) Do not need to be punctual
3) Are not trying to catch a plane
4) Like waiting
5) No, actually love waiting

I will never be using this company again after my experience last night. I understand that it was a weekend and it can be quite busy, but I had to call multiple times to check on my order (3 cabs)… They never came. Each time the operator was courteous and apologized, but I got the sense that someone just didn’t care and wasn’t doing their job. My first call was at 10pm… My last was at 11:45. Absolutely ridiculous. I highly advise anyone (at least with groups more than 5) to use a different service

Called a cab for 5 people they said 15 – 20 minutes. After 40 min called back asking where it was. They said they had no vans in the area and that it would be another 15 – 20. I guess there standard quote. We called another cab company after and hour and a half and they arrived with in 15 minutes. Abc never came.

I personally haven’t had any issues with ABC cab. I’ve never had more than a 30-​or-​so minute wait. And unlike many cab companies I’ve used in the past, their dispatcher has never been a bitch over the phone, at least with me.
Their initial rates are some of the lowest (quite possibly THE lowest now that I think about it) in STL – many companies start at $ 3.50 and up. Not ABC.
A few years ago, I was waiting on my bus to go to work when it was stuck a few stops away. Turned out, some guy had a heart attack on the bus. Anyway, I frantically called ABC and a woman picked me up about 15 minutes later. By this time, I had 3.5 minutes to make my Metrolink train to get to work on time… and this woman got me there! Not to say I advocate breaking the law or anything, but she was more than willing to go 45 down delmar and get me to the station just as my train was pulling up, all for the right tip. Two thumbs up for that experience.
Granted, I like St Louis County cab more than ABC because of their awesome dispatch system, but they’re also more expensive, so I usually stick with ABC.
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My BF used to drive for ABC (he quit – wasn’t making enough money to pay the $ 85 a day charge and make more than minimum wage), and while his experiences are more on the negative side than mine, here are a few things to keep in mind:
Cabbies set their own hours. There will literally be nights where there are only two or three cabs for ALL OF ABC CAB on the road whatsoever. This is particularly true in the middle of the night Sunday-​Thursday.
Cabs aren’t dispatched to you. I used to think this was how it worked, too, and it’s not. When you call in your fare, it’s put into the computer system that’s in each cab, and cab drivers will not see your order/​fare unless they’re already in your residential «zone.»
There are dozens of «zones» that are reflected in the cabbie gps system. If a cabbie is not in your zone, they won’t see your order on their tablet… and until someone happens to be in the zone you’re in (and doesn’t already have a passenger, AND wants a customer), you’re not getting a cab. Not the cabbie’s fault, not your fault, not the dispatcher’s fault. Just keep that in mind. Cabbies don’t just sit in a parking lot waiting to be dispatched by the dispatcher. Not at all how it works.
And on a side note, if you decide you don’t want your cab anymore or called another company or whatever, call the cab company and cancel your order. Wanna know why cabs are so expensive and take so long to finally come around? 30+% of all customers being nowhere to be found when the cab shows up is a huge part of that – and the time they wasted on you, they could have been helping a legitimate customer who had been waiting. Don’t be a dickweasel; call the cab company and cancel.

Called at 1am. Offered to pay double the fair. They said the wait would be 40mins to an hour. We agreed and began to wait. After an hour and a half, we called back. They «didnt have cabs in the area.» They had our reservation in the system, and yet they sent no cab. I was then put on hold while they looked up more info. I hungup and called another company. They called back over an hour later saying a cab is available. I asked to speak to a manager in a polite and simple manner. I was hungup on. Then i kept receiving calls from cab drivers for the rest of the night.
Rough. Dont use.

This is the worst cab service I have ever used. I normally don’t write reviews, but felt compelled to post this.

Hour and a half wait. Every time I call they tell me 15 – 20 minutes. Last time I called they said they don’t even have a cab in the area. Wtf. Don’t tell me the cab is going to be here in 15 – 20. When it hasn’t even been dispatched. Canceled the cab and called a different company.

I called for a cab for tomorrow a.m. I gave the address of my hotel — Drury Plaza Hotel Chesterfield — St. Louis —
355 Chesterfield Center East — Chesterfield, MO, 63 017.
She argued with me that this address was at the mall. I told her I didn’t know, that I was at the hotel.
I asked her if I should call another cab company and she said, «If you choose to, Goodbye!». And hung up.

Called last night to get a pick up for this morning at 8:00 am and it’s now bordering on 9 am. Lousy service. Id say call ahead to help diffuse tardy pick ups but this obviously hasn’t stopped them.

Fast service. Courteous driver. No complaints.

I have a friend who has special needs who depends occasionally on cab service to get to and from work etc. He called to be picked up from work at 5:00, at 5:10 we called and was told they had 6 cabs in service and would have one over in 10 minutes. At 5:30 we called again, and was told there was still not one in our area. They also were «unaware when one would be able to come.»
A half hour walk later, I dropped off my friend with special needs at his home. So Thanks a ton ABC Cab. But I do have a brilliant business strategy for you. PICK UP PEOPLE ON TIME. THEN THE PEOPLE WILL GIVE YOU MONEY. THEN YOU CAN BUY MORE CABS AND CONTINUE TO PLAUGE ST LOUIS WITH YOUR UNPUNCTUAL, RUDE AND WORTHLESS SERVICE.
In addition, this is also the same company that never picked me up to go to the air port. Don’t give these ungrateful people your money. As a consumer you have a right not to have to pay for this crap so don’t.

I requested a cab to pick me up at 3 pm last Saturday and it didn’t arrive until 3:40pm. This company appears disorganized and inefficient. As a result of the delay I missed a train home.
At least the driver was nice, even if inexperienced.
While they do accept credit/​debit cards, it’s better to pay in cash, as they’ll read your number over the radio to dispatch who punches in the information.
The specific cab I rode in seemed to have an issue with the rear axle; it felt as if the wheel were about to come off. Also the cab driver never went much above 50 mph, even in 70 mph zones.

When I called to make reservations, the woman on the phone acted as if she had better things to do, like I was inconveniencing her. 20 mins after my scheduled pick up, my cab had still not arrived. When I called to find out where it was, it rang for 5 mins and I was informed that a taxi had not been assigned to my address. I suppose you get what you pay for.