Ace Hardware

I am so glad that I discovered this hardware store. The customer service is really exceptional and the employees are knowledgable and helpful. They go way above and beyond what is expected. I’ll never go back to Lowe’s and Home Depot again. The prices at Westlake Ace are very competitive as well. Thanks to Don, the store manager specifically for his generous help.

I love this place. Everytime I go, everyone is helpful and friendly. I am not one to ask where something is. I am the type to run around the store driving myself nuts looking for something. Every employee is ready to help you right from the get go. No one hounds you, but when you do need help and ask for it they are there to assist. I have even witnessed them deal with difficult customers. I was impressed with how they handle the situation. I would rather pay more and give my money to Ace than other well known places in the area just because the service is go great!

Friendly greeting upon walk in, directed to correct aisle for my needs. Found it easily and was then approached by another helpful individual offering to load my cart (giant bags of bird seed). I don’t think I will ever go back to those other stores. It appears the employees actually enjoy working here! It is worth driving a short distance out of your way for the customer service.

I am usually in and out of this place faster than any other hardware spot, even the Home Depot by me that I frequent the most.
Why? Service.
I come in. I say what I’m looking for. I’m walked to the exact spot of what I’m looking for with some questions along the way.
I don’t get that anywhere else.
With that in mind, I feel as if I save more time here over going to the home depot 2 miles away. I’m probably not, but it makes me feel a heck of a lot better.

Great independent hardware store, with exceptional customer service. We’re always greeted when we enter and when inquiring about a particular item, a sales associate always takes us directly to the item. On my last visit, I got distracted by a display (I’m fun to shop with) and stopped following the associate. He came back to me with item in hand and closed the sale. The display also closed a sale, with the power of merchandising.
For a hardware store, they’ve got some great plants and accessories for the yard and garden.
I have stock in a big box hardware store and I shop here whenever I can.

OK so I had to go to this specific store because they carried it so I was going to make a routine run in and out kind of trip, what I didn’t expect was the friendly and helpful service I got, the clean store or the excellent signage directing you to the various aisles and departments.
I walked in was directed to where I needed to go and I found the item I came for, made my way to the check out and even got into some light conversation with the nice employee ringing out my merchandise. i will most definitely be going back to this location, it may be a little further away from my home, but friendly helpful service is enough for anyone to drive that extra distance.

I know, I know… I’m reviewing a hardware store. But seriously, this place is awesome. Yes, it’s literally 2 minutes from my house, but that’s not what makes this place great.
The people that work here are super nice. I’ve gotten pretty much everything from Christmas lights to peony plants at this Ace location, and they have been nothing but friendly and helpful during every one of my visits. I am always asked if I need help out to my car, and since I always seem to leave this place with absurdly large items, it’s so nice to know that I won’t have to try and lug 6 bags of cedar mulch into my car all by myself.
Westlake Ace, I love you almost as much as I love butter… and that’s a whole hell of a lot.

Can I just start out by saying the people here are total win?
People and service: Super friendly and AWESOME!
Prices: Decent
Location: not bad
Story 1 — The Competence of Key Copying: I’ve been trying to get a copy of my keys for my roomie’s bf. We went to home depot TWICE and they failed TWICE. So, when I was at ACE, I asked the key-​guy to help me out. He very easily grabbed the RIGHT key and proceeded to copy them for me. No hassle, no issues. I was actually worried he grabbed the wrong key b/​c home depot made me lose faith so much, but he showed me the letters and numbers on the back and said he was certain he had the right type. Total win indeed!
Story 2: The Tale of Two Hoop-​making Trips: My old roomie and I are into hooping and other types of performance exercise things. About 1.5 years (+/​-​6 months) ago, we went to this ACE to buy tubing. The tubing that was needed for hoop making sold fairly cheaply here (100 yards for 25 bucks? AWESOME!). We also wanted to get some connectors. Unfortunately, we couldn’t test the connectors out until we got home due to the way things were packaged. A few weeks later, we tested out the tubing and connectors and they didn’t quite fit how we wanted them to. BOO! And then we got too busy to figure things out. I think we just chalked it off as a bad investment.
Anyway, today I went back to try to get that investment to be a GOOD investment. I took the old connectors and asked if I could exchange them. The manager was super nice and super friendly and helped me out. WIN! He also spent a good 30 minutes helping me find an appropriate connector. When nothing was perfect, he gave me some ideas on what to do. TOTAL WIN!
So thanks to the good people at ACE hardware, my current roomie’s bf has a key to our place and my old roomie will be getting a hoop from me pretty soon that she can decorate on her own. Win for all!

This place is smaller than the big home improvement places, but they have almost everything you would need for general maintenance. And they really strive to get you to take advantage of rebates. Many times, I get items for little to no cost after I send in my rebate. And you can process those online.
Later in the spring/​summer, they have a decent selection of plants outside.

Let’s make this easy:
Things I know lots about:
— Chemistry
— Food
— Bob Saget
Things I know practically NOTHING about:
— Makeup
— Shopping
— Tools/​Hardware
With that said, I stumbled into Ace Hardware looking for a few miscellaneous things for the house. Namely, tools to hang pictures on my walls. Turns out that attempting to hammer a nail into a plaster wall will only result in failure. And bent nails. Ask me how I know.
Anyway, I knew I needed tools and (LOTS of) guidance. Enter Ace Hardware. I walked in and was immediately greeted. Must be that ‘deer in headlights’ look I get whenever I enter a mall, a makeup counter, or a hardware store.
The man who helped me was super nice and was a LOT of fun. Me? Having fun in a hardware store? You better believe it.
Anyway, I walked out with the few tools I needed, and a lot of knowledge to get the job done. Maybe one day I’ll be Bob the Builder (Bob-​ette the Builder?). But until then, I’ll keep coming back to Ace.

This place gets an easy 4 stars solely based on customer service. I’m a recent first time owner and I’ve found myself in more hardware and lawn care stores than I’ve ever been in before.
I was in the market for a weed trimmer and I went into Ace looking to buy and battery operated trimmer. I was looking at a couple models and one of their associates asked me if I need any help. I asked if he knew on a full charge how long these batteries would last. He said «that’s a good question, I’m not sure, but let’s find out,» and proceeded to cut open a brand new box to look for me. No answer to be found in the instruction manual, but still I appreciated the help.
They are definitely not the cheapest, and they don’t take competitor’s coupons, which often deters me from buying there, but for smaller items and sometimes a good deal you can’t beat ACE.

Since we live in the heydays of warehouse, one-​stop-​shopping establishments I can understand why you must be thinking, «Ace what?» but let me assure you, Ace Hardware is a name worth knowing.
I just recently bought a house and am coming to know the joys –and dreads– of homeownership first hand. And the fact of the matter is: stuff breaks. Or even more frequently– stuff was installed wrong when it was first put in! Hence the reason for this review of a home improvement store in the first place.
The service here is spectacular. Employees practically hover around you, they greet you the moment they see you and immediately ask to help. Better yet, they’re even knowledgeable about the store! Granted it’s easier to keep track of 10 aisle instead of 50 (like some ‘Home Lowe’ stores), it nevertheless helps immensely to have the sales persons take the time to show you where to find exactly what you need when you don’t even know what you’re looking for– AND be cheerful about it!
Another impressive feature of the store is the ability to buy individual items. Just need one screw? Or a single O-​ring (aka ‘gasket’, aka ‘rubber ring for pipes’)? You can buy that here! Before I knew better, I was spending $ 5 dollars a pop for a box of screws when I only needed 3! Had I known about Ace, I’d only be out a buck-​o-​five!
They have a pretty good selection for a small store. True, they’re not a warehouse store but unless you’re a contractor building a house from scratch that won’t matter much. And of course the price can’t be beaten.
I highly recommend Ace Hardware to any noob home-​improvers needing single serve hardware, guidance and prices that won’t scare the wallet off of you.