Alarm Specialist and Electronics

After our alarm system (installed by James & crew from Alarm Specialists & Electronics) stopped working, we were repeatedly ignored by the company. Instead, we keep receiving bills from them monthly for services they are not providing (and finance charges for rightly refusing to pay for services not rendered!).
Over three months ago, when the part of the alarm that senses when a door opens or closes stopped functioning, we contacted James several times (over 10 times). James tried to remotely fix the problem, and when that repeatedly wasted our time and didn’t work (and bugged the hell out of me with the incessant beeping at all hours), he had my husband chase around to find a special type of battery for the system. When the new batteries didn’t fix the problem, my husband contacted James several more times, and James finally agreed to have one of his crew come out to fix it a couple days later. The specified day came and went, and no repairman called or showed up. I have tried contacting James as well, but he does not answer his phone and the phone number shown here is for his answering service, which offered no help. James did call me back, but only spoke to me for half a minute before he put me on hold. I was on my way somewhere and had to hang up after about five minutes on hold. James never called me back and he ignores all of our calls too.
In summary, this is an irresponsible, shoddy company that will not respond if anything ever goes wrong with your system (which it will — they do poor work). NOT worth the money, the hassle, or the feeling of a loss of security. Pay one of the bigger companies where you know you’ll be taken care of. It is your safety, after all!