Ashley Furniture HomeStore

My wife went into the store today to purchase some candlesticks for our living room. We wanted to purchase them and take them home and if they were not suitable, be able to return them. When she asked the salesman if they could be returned, she was told that the corporate policy on accessories is that all sales are final. This is ridiculous as we were not prepared to spend several hundred dollars on candlesticks and not be able to return them if they did not match the rest of the décor. She did talk with the manager who reiterated the corporate policy, but in the end said he may be able to make an exception if we could get the items back the same day. We have previously spent several thousands of dollars at this store on furniture, but will be going elsewhere in future.

This store might be good for many of the customers but for me it has been an disaster which is not over yet.
Events chronologically:
1. Went to the store Aug 3^rd sales man Derek greeted us and we asked specifically a bed for our 3yr old which is not too high (we clearly mentioned no box spring)
2. Derek recommended a specific bed since Ashley can put slates instead of box spring
3. Done deal — we paid for furniture/​delivery n assembly
4. Delivered on Aug 13^th and no slates — delivery doesn’t own up
5. Call the store and they say but check your order you did not order the store (my response — I expected Derek to put in order — I am no furniture expert)
6. After few phone calls and store visit (store decided to deliver the slates at no cost)
7. 3 slates delivery none fit
8. Finally I go to store and request to cancel the order and followed by 3 phone calls and it is still in process with no clear response.

When my husband I got married, we were invited by his parents to go over to Ashley Furniture HomeStore. They wanted to purchase set of living room non-​leather couch (long couch and loveseat couch with pillows) for our wedding gift! My husband and I didn’t want to purchase leather because it can be noisy and uncomfortable sometimes and we had no problems finding what we liked at reasonable price — we loved those couches and our friends/​relatives always made compliments on how they wanted to know where we got them and how beautiful they are! We plan on going there for our future furniture! Our couches still look brand new even after almost 6 years — very impressive!

The salesman Tyler could not have been nicer. The manager Jason was a great and help. The selection and service was wonderful.
Great prices and we bought a lot of furniture.

Visit to Ashley furniture store here was like one stop shopping all furnitures. Friendly Staff. They have wide range of styles and good quality furnitures. I bought my reclining sofa, loveseat, coffee table and dinning table with chairs & bench. I loved the style and satisfied with the quality.

Love their new location on Manchester (no longer at Lindbergh and Manchester, as some searches may say).
I’m with Stephanie S. what is up with their customer service? There are employees with clipboards everywhere! I wanted to buy a couch but couldn’t find exactly what I was looking for. I had to FLAG DOWN someone and beg them to help. She listened to me, then said «Oh, you might like a couch downstairs. It’s that way». pointed. and then *walked away*. WTF?!
She was wrong, btw. it still wasn’t what I was looking for and by that point I was too frustrated to keep searching. I saw plenty of nice and well priced pieces, just not what I need.

Not a home owner yet so i’m not going to invest in major pieces, so my mom told me to head over to Ashley’s for pretty pieces, cheap. off we go. as soon as we walk in, about not even 3 minutes, Denise approaches and asks if we have been helped. She helped us the entire way. I was very specific and love sales people because its their job to find a resolution for my requests. It was the most AMAZING shopping experience. She got her commission and i got my dining room table. She wasnt pushy, she was just awesome. Will be back!

Ashley Furniture was one of the many stops we made in our search for new living room furniture. We were looking for some modern dark grain wood tables/​stands and a comfortable sectional that would both dress the room up and be comfortable for everyday living. The staff greeted us as we entered and offered assistance. During one visit we even had a salesperson walk us to EVERY piece of furniture that fit the style we were describing.
I must precede the rest of my review by stating that my past experience has taught me to look for items of higher quality that will meet the following criteria:
A) Survive druken idiots (table dancing, body slams, etc)
B) Survive little kids and toy cars
C) Require minimal maintenance
D) Remain sturdy and solid throughout their operational life
We found a few pieces that we liked, they looked great but the quality was much to be desired. Most pieces consisted of particle board with a cheap veneer overlay, while others had sub-​par wood finishes consisting of soft «easily dent-​able» wood. Most pieces were offered in a «what you see is what you get» fashion with limited ability to customize. If you are seeking affordable furniture this is definitely a good option.

I ended up returning to Ashley for a sofa and loveseat. They had the style, color, and price that I wanted, and honestly, 3 weeks of walking into an empty living room while I shopped around for furniture was becoming too much for me to bear.
Again, service was iffy until I made it clear that I was here to buy something and wasn’t wasting the sales rep’s time. Do a lot of teenagers come here and jump on couches or something? Not a fan of what seems like blatant age discrimination on Ashley Furniture’s part. Whatever.
Again, delivery was efficient and professional.
As much as I hate to say this, I’ll most likely be back to Ashley for some other miscellaneous items (rugs, coffee tables, etc.) in the future.
I expect to be ignored… again.

Out of all the furniture stores I perused while shopping for living room furniture, Ashely was at the top. I loved that they had a huge collection of different styles, as I have a very particular (picky?) taste.
Both times when I was in here, I had someone help me, and they were super helpful trying to figure out not the look I was going for, but without being pushy and salesperson-​y.
As for their many styles, they had more modern furniture, some traditional, some country, some «way too modern» — really, something for everyone.
Ashley will definitely be at the top of my list (after their sister store, Phillips), when shopping for more furniture!

It is the changing of the seasons and time to decorate once more. Ok, so I used that as an excuse to go looking at furniture. This place has only recently opened so it is still all nice and shiny and full of all sorts of goodies. It’s also nice for getting some decorating ideas… but I digress.
Nice store, nice things, decent enough pricing, two floors full of items for dining rooms, living rooms, kiddie rooms, etc. Some of the items were «who the hell is going to put THAT in their house?» while others had me wanting to just gut our place and start anew. We had a very nice young sales girl — Preslie — walk with us through both levels of the store holding a lamp I was trying to match up with a table.
Go, look, and you might even buy!

I LOVE Ashley Furniture! The showroom is very diverse… you will love some things, laugh at others and be shocked at a few. The staff is a little (I mean A LOT) overbearing, but I’m a lone shopper so that may just be me.
Everything is affordable (as a 23 year old redecorating her apartment I can’t exactly afford Williams-​Sonoma…:) …YET) and they do have really fresh and simple things that look nice.
I would definitely recommend Ashley!

I hadn’t been here in a few years but remembered liking more things the last time I came. The furniture here certainly isn’t remarkable but it is very well-​priced. They were offering a 75% off accessories sale when we stopped by this past weekend. We saw one very nice dark leather l-​shaped sofa for about $ 650 but leather’s not really my thing. But if your style is more country-​ish or traditional, you will probably appreciate many of the choices here, and especially the prices.

I would’ve never discovered Ashley if they weren’t a client of ours. So, full disclosure, we work on their advertising.
Ashley has a an odd mix of horrendously gawdy and embarrassing and surprisingly nice pieces. When I saw gawdy, I mean, REALLY GARRISH. Vegas casino garrish. But, then there’s also a nice selection of semi-​contemporary, modern-​esque, dark wood pieces that are really nice.
Everything is really affordable too. You won’t be getting Macy’s quality, but nothing feels cheap. They could definitely do a better job of staging their pieces because there’s just so much. Stop in, you’ll be surprised.