Chocolate Chocolate Chocolate Company

They have great selection of chocolate truffles at great price and excellent customer service to top it off. I needed a lot of truffles for my business for a set date so I placed an order for it. One thing I was worried was chocolate being melted on its way to CA. For small quantity I would just pay for 2^nd day air and forget about it but when you order LOT of them and you have to ship them via ground. Peggy, name of the nice lady who helped me place the order, assured me that she would tell the shipping department to pack extra ice to be sure and I don’t need to worry about it. So from the day I ordered, I checked on the status of the package everyday.
When I checked the status on Friday, the day I was supposed to receive the package, it said «transportation accident has delayed the delivery» and no scheduled delivery info was available for over night at last hub city! Anyone who receive a lot packages delivered via Fedex/​UPS knows that package does not stay at the last hub city for more than a few hours. I have seen delay due to bad weather before but transportation accident was the first for me. I contacted CCCC and told them about the situation and they got on the case real fast. I was worried that I would not have anything ready for Tue/​Wed/​Thu promo event since the truffles will most likely be melted/​damaged due to heat/​accident. They shipped out another order the same day.
Here comes Monday and both packages arrived. I opened the package that got sent out earlier to assess the damage. When I opened them, majority of them were intact and only a portion of them were in the process of being melted at the bottom where these truffles are a bit more vulnerable. I noticed ice-​packs placed between each boxes. We were able to get started on repackaging these truffles into smaller boxes to be given out for our promo event.
I am very pleased with the timely response and the level of customer service I have received from CCCC. If you ever need bulk truffles for your company or any special occasion, I recommend CCCC very highly. Definitely one of the best price/​quality ratio truffles you can get. And did I mention that these truffles are hand made with all natural ingredients and fair trade certified cocoa at great price?

I went with the girls of my family one hot day to this tour to see what the company was all about.
The day prior I had called and asked about it and was told that it is a walk in tour however they recommend reservations as they get big groups. I put our name down however the day of the tour we called to change it because our appointment before ran over and they told me it was fine, no reservations needed. Arrived at the shop (which smelled delicious upon walking in) and were told that we did indeed needed to change our time but they would accommodate us. We were paired with others who walked in and the tour was a mere 5 – 10 minutes. You do get a behind the scenes look and a sample at the end of the tour. If you want to pay $ 5, they will take you to a tasting room where you get 5 pieces of pre-​selected chocolates to enjoy. We opted not to do this part.
The shop has just about everything you could want in chocolate however it is not the cheapest so be ready to spend some money.
It is worth a trip, especially if you’re a chocolate lover.

Amazing chocolate. Extremely rude women working there. I’m not sure if they were all family running the storefront but they were far from nice. Rude comments regarding the tours, purchasing, etc. I’d go into detail but it was the type of situation that doesn’t change. They know their product is good, so why be nice I suppose. Ugh

Brought my wife on a surprise date here recently. She was actually the one that gave me the idea, when she mentioned there was a chocolate factory around town that did tours.
I gave them a call on a Friday to schedule a tour on the very next day. There were no issues even with the short notice and though we only had two members in our tour group.
The chocolate factory is a little hard to find, so use your gps and follow the chocolate tour signs as you get closer to the factory.
Once you walk in there is a pretty large area that showcases what looks like most of the products they make. In the back corner, there’s the clearance area with chocolates that didn’t meet their production standards.
The free tour lasted for about maybe about 20 mins? 30 mins max. I asked a lot of questions. The owner was actually there and handed my wife and I two of the caramels they were making. The caramels were quite delicious even if they were misshapened heart rejects. Our tour guide was very animated and pretty new to the company. She answered most of the general questions but was stumped on some other specific questions. At the end of the tour, our guide presented us with a plate of various types of chocolate. I was thinking oh wow we can sample one of each?! My wife and I both picked one off the plate, and then she put the plate away. In my mind: noooo… :(I wished I would’ve asked because I chose the same truffle my wife did, so we only ended up trying one instead potentially being able to try two.
Oh also, they don’t make any chocolate from this location, so don’t be disappointed when you don’t see them grinding cacao beans and mixing them with sugar, milk, etc. They basically alter the chocolate here, add fillings, and pack.
After the tour, we checked out their merchandise and purchased some truffles. The truffles were pretty tasty, you can definitely tell with some of the fruit ones that they used fresh fruit in the fillings. I also like the fact that the chocolate is fair trade certified, and they use all natural ingredients.
Oh and they named the company Chocolate Chocolate Chocolate Comopany because the owner had three kids hence the three «Chocolate“s.
Would definitely recommend the tour, because it’s free, and you get a free piece of chocolate!

This location has free tours (with samples).
It also has an outlet rack! (half priced mistakes? I think it’s mostly just the wrong weight)
I’m a big fan of their dark chocolate but not so much the milk. They have solar panels and are very conscientious with their whole process. Go get some chocolate chocolate chocolate!!!

Just bought chocolate covered strawberries from here. Very disappointed, each strawberry I bit into was old:(

Poor customer service, yummy chocolate, and an interesting free tour.
Let me start off by saying that customer service is one of the most important component of a business to me.
The reason I gave them 3 stars, is that CCCC did not do well in customer service. We showed up on a Monday afternoon with a group of 15 college students. Yes we are young, but we are a respectful bunch. They were very chaotic and not straight forward about whether or not we could go on a tour. I definitely suggest calling ahead of time. We figured we would not be able to get a tour on such late notice, but we did. They happen every half hour.
The tour guide was rude to us on three separate occasions, treating us like children. As a 20 year old, I am used to be treated less-​than-​awesome, because people my age are notorious for not tipping and being too picky. However, I would have appreciated to be treated with respect.
On to the good stuff. The tour was interesting, and while the guide was impersonal, she was very knowledgeable. We also got free samples. The company is very sustainable, and uses quality products.
Which is why it is so dang expensive. I purchased Christmas gifts for my parents. I bought the chocolate coffee, choco covered orange peels, caramel corn, and chocolate tootles. All of it was delicious. I also bought one molasses puff. So yummy!
There are a lot of unique flavors. If you like chocolate then this a great diversion. The tour is free, and if you have the self control to not spend a ton of money then it’s a great free St. Louis activity.

I went with the girls (my daughter and her two) who were there because of a home school group but it seems the tours are for anyone that comes along. Not sure if you just walk in or not but the tours do seem to be constant. While there isn’t much touring (it’s not really that big a place after all), we got fun and interesting information from our guide about the family, the growth of CCC, the natural approach they take and their commitment to all things natural including the solar array on the roof. I knew it would be impossible to leave there without buying candy (which I eat little of), especially after eating a fresh caramel sample during the tour and I was right … a bag of chocolate covered pretzels called to me as well as a pecan and a cashew cluster (and a few caramels).
It is worth the trip to see this St. Louis company in action.

I took my sister here for the first time this past week to try their Saturday chocolate tour. Their tour is free and they give you two samples of chocolates at the end. It was interesting to hear more about how a chocolate factory works. The tour guide was friendly and knowledgeable. After the tour, you are able to extend the tour and try 5 chocolates in their tasting room for $ 5. I would highly recommend this. I absolutely loved all of their chocolates. They even made a banana chocolate taste good. In addition to the great flavors, I absolutely love the fact that they label their chocolates with a capital letter. I hate biting into a chocolate and not knowing the flavor of the chocolate. What a great idea!
There are a few additional things worth noting. First, they have an oops wall where they sell their chocolates at a discount. I frequently come here and head straight to the wall where I pick up a $ 6 pack of strawberry-​filled chocolates. Finally, you can buy a $ 5 reusable bag from them. Every time you come back with the bag, they give you a chocolate covered strawberry for free! Completely worth it!
The only downside to this place is their limited hours. I really wish they were open past 5 PM on weekdays. However, I believe their location on Chippewa has extended hours if you’re dying for some chocolate past 5 PM.

If you’re looking at this location, chances are that you’re interested in the free chocolate factory tours. First things first: «Yes. They really do offer free candy on the tour» and secondly, «No. You don’t have to make a special reservation months in advance» (…although you’ll need, and want, one for Saturdays and for groups of 6 or more). There’s really no reason to read further after the confirmation of free chocolate…
…but just in case you’re curious…
Like any factory tour, there’s a certain amount of propaganda/​branding that goes into the experience. In Chocolate, Chocolate, Chocolate’s case though, the conversation about what makes their product unique seems honest and balanced. The 30+ year-​old company prides itself on using natural ingredients, craftsmanship and traditional techniques, all of which are on display during the short walk-​around.
The tour starts in the retail shop with a brief explanation of how the factory is powered with the help of a solar grid on its roof before guests make their way down to the shop floor to view a candy kitchen (a laboratory of confections…), workers sprinkling/​drizzling/​mixing (depending on the day and what’s being made) and a unique enrobing line. That the whole experience is only scheduled to last 30 minutes from start to finish is about right: from the top of the ramp leading in, you can see the entire tour area cordoned off by chain rope.
Perfect for kids.
Notes:
1) The quality does come at a price. Like any of the top-​line confectioners in town, you should expect to pay a premium for the chocolates here. Unlike most of their competition though, with the factory tour, you can see how your purchase was made, right down to the hand-​decorating or hand-​cutting.
2) If you’re planning to arrive via I-​44, you’ll likely see the factory before you can exit the highway to get to it. Expect to drive through a neighborhood and/​or light industrial area before arriving at a dead-​end.
3) While the guides were friendly (even to the point of stopping to take a picture after the tour) and knowledgeable, there isn’t any signage outlining how the tours start. Upon entering the retail store, walk towards the cashier (the opposite side of the room from the entrance). There’s a mounted flat screen TV and door with a view onto the shop floor: this is where you’ll queue up to meet the guides. Tours start periodically.
4) Cameras were welcomed.

Don’t get me wrong, I LOOOOOOVE chocolate, and I love the chocolate this place offers. My review is mainly regarding the whole factory tour thing, for which I have a few complaints.
Overall, the tour was fine. The gentleman giving the tour was knowledgeable and willing to answer any of our questions. It was also free which is awesome. My qualms are basically tied to the organization of the whole thing. I know they’ve only been open for a few short months, so they’re probably just getting their footing (and it pains me not to give a chocolate place 5 stars) but my experience was just plain awkward.
First off, my husband and I walk into the building, and it’s a bit chaotic. There are quite a few people wandering around the shop, some with hats, some without, and the only staff in sight seem to be 2 women behind the candy counter, ringing people out. There is no signage about where to go for the tours, how many people they allow at a time, or instructions whatsoever. I called ahead and they assured me the tours are given every half hour. We’re inching up on the 11:30am mark, but I still have no idea what we’re doing.
We end up standing in a line towards the back of the shop with the rest of the patrons, but nobody seems to know what’s happening. Again, some people have hats and some don’t, so we go to the cashier to ask. She kind of waves us aside as if we don’t need anything. Someone emerges from behind the door and lets us know they’ll be letting in about 25 people now, and another 25 in a few minutes, but that everyone needs a hat before walking through the door. I realize there is a sign on the door stating this fact as well.
So, everyone without a hat goes to the cashiers to get one. The thing is, the older woman behind the counter hands a few out, then brushes the rest aside saying we’ll get one on the tour. Problem. We can’t get ON the tour without a hat. There was some huffing and puffing from customers and the cashier, and finally we got our hats. This is after the ENTIRE line walks through the door to take the tour (closer to 50 people than 25).
There was nobody around to facility how many people could walk through the door, and everyone was just walking around like cattle. It was so disorganized, we almost left out of frustration.
Then, the gentleman giving the tour seemed aggravated that so many people entered the factory at one time, even though we were all told to just walk in by the cashiers.
Again, the tour was fine, and we got a little sample of (heavenly) chocolate at the end, so it was worth the short trip. It would just be nice if they could organize their whole operation a bit more. If they’re going to give tours, they need to make sure any guests arriving for a tour knows what to do to avoid this kind of CF and that they have someone facilitating the group.

What fun to have a tour of a chocolate factory. We saw massive slabs of caramel, cookies making their way down a 40-​foot conveyor belt getting two «bottoms» of chocolate and one «top» of chocolate. This time of year, they’re making confections 7 days a week.
They’ve got solar panels on the roof that power two 40-​foot conveyor belts, separate rooms for curing and all the other stuff they do to chocolate, a kitchen, huge copper kettles, packing areas, walk-​in coolers and freezers.
Chocolate Chocolate Chocolate owns Mavrakos and Lake Forest Confections.
And they’re 99% natural. The 1% not natural is from the color in the cherries for chocolate-​covered cherries.
After the tour, there’s a tasting room where you can sample the wares (I guess unlimited) for $ 5.
The store is full of amazing artisan chocolates, including seasonal cranberry-​pecan bark, pumpkin bark and other barks; sea salt caramels; marshmallow NutWhip; Nonpareils; vanilla butter caramels, molasses puffs; chocolate-​covered cherries; peppermint chocolates of all kinds; truffles; gummy bears and Swedish fish; dark and millk chocolate assortments of all kinds; foil-​wrapped turkeys in numerous sizes; chocolate dreams made with fruit purée: pomegranate, key lime, mint, raspberry, pineapple, strawberry, coconut, blackberry, mandarin orange and many other flavors; chocolate-​covered pretzels; licorice; bags of foil-​wrapped chocolates in seasonal colors; and chocolate-​covered popcorn.
Much more by-​the-​pound candy, so you can purchase as little or as much as you please.
The smell is delightful!