Clarkson Eyecare

Dr. Tubbs is wonderful. Very nice, thorough, and quick-​to-​the-​point.
However, the staff are consistently terrible. I have been to this location three times because Dr. Tubbs is great, but my visit today will be my last.
Let me start with my first visit to this office.
When I visited last year I had my appointment and got a new brand of contacts along with an updated prescription. I tried them out, went back, and got the prescription adjusted. I was instructed to call back after a few days to let them know if they needed further adjustment or to have them order the contacts. When I called back to have them order the contacts, they could NOT tell me if they could ship them to my house or if I had to pick them up! I asked whoever I was talking to if they could ask and find out. They then said they «should» be able to send them to my home, but to call back in 10 business days if I did not receive them. I waited over 10 business days to give them the benefit of the doubt and called them back… they had not even ordered the contacts! They said they would order them and to wait another 10 business days. About a week and a half later and I got a box of contacts, but only the contacts for 1 eye! I waited another week thinking the other box would come, again giving them the benefit of the doubt. The other box never came… I called back and they told me they only ordered 1 eye by mistake. They ordered the other contacts and I had to wait another 10 days for the other box to come. During this last phone call I asked to get a call back from the manager so I could complain about the terrible service. I did not receive a call back for over a month. When the manager eventually called back, she did send me 6 months of contacts for free and claimed she had just been notified about the situation…
It had been over a year since the experience listed above. I called the office back yesterday to schedule another appointment because I needed to use my eye insurance benefits before the end of the year and I did not want to try to find a new eye doctor. They informed me they had an appointment today (good) but they needed some information. Among other things, they asked for my social security number. I asked why they didn’t have it on file from my visit last year (they seemed to have all of my other information). She said she didn’t know but they could get it from me at my visit tomorrow. When I went today, they did not ask me for my social security number! (bad and scary). I was 10 minutes early for my appointment. A few minutes before my scheduled appointment time, another individual came in and told the woman at the front desk he had an appointment at the same time as mine. A few minutes later, he was taken back to a room and I was told I would be seen as soon as a room was open. (Why I wasn’t seen first instead of this other gentlemen, I have no idea…) I then waited nearly 20 minutes beyond my appointment time while I watched the individuals a the front desk make themselves coffee, try on sunglasses, and gossip about coworkers. I was not taken back to a room until Dr. Tubbs came out and told the people working at the front desk that room #2 was open.
My experience at this location has been terrible in every way except Dr. Tubbs. This store even has you fill out your address on an appointment reminder card they will send to you next year. I have never been to any doctor anywhere that wants their patients to do this. It’s not a big deal for me to fill out my address, but its the idea that they have plenty of time to chat, make coffee and try on glasses but not to help their patients in even a small way like filling out an address they already have on an appointment reminder.
Although I think Dr. Tubbs is a wonderful doctor, I will not be returning to this store.

I went to this location because it’s close to my house and my insurance changed so I wasn’t able to go to my old place. They were quick, easy, and nice. I had a good experience there and was able to get in and out pretty quickly. Overall I would suggest this location if you need an eye exam.

Great service and the staff & Dr. Tubbs are so knowledgable and good at what they do. Dr. Tubbs took good care of my daughter & I and gave me the right prescription. They were great with a 6yr old, even when she projectile vomited all over their office! (Sorry about that!)
The frame selection is good & I’m happy with my choice. They made sure that I was happy with the fit and feel when they came in. It didn’t hurt that the guy who helped e when the glasses came in was downright dreamy.
I have a clarkson so much closer but will likely go back here for my checkup. Thanks Dr. Tubbs! I can see normal!

went in this morning for sunglasses. diana was very helpful.