Dobbs Tire & Auto Centers

Do not trust everything they tell you…
In the interest of fairness I will start with the good things about this Dobbs. Their hours are great and if there is ever an emergency, I am able to get my car fixed late on the weekends. The staff is also quite friendly… Unfortunately they are also deceptive and try to rip you off.
I brought my car in back in September so that they could look at my brakes. They were acting kinda funky. They said that they needed to replace the rear drums and the brake pads. Considering I had my drums replaces 3 years earlier, I was skeptical but since I am far from an expert, I trusted them and they did an alright job.
Then I noticed my front brakes were acting up. I took my car back in and they said I needed new pads, new rotors, new calipers, and new hoses. There was no way I could afford that after shelling out so much for the rear brakes so I decided to get other opinions. First I took it to a friend who knows about cars. He looked and determined that everything looked good except the pads. So, I switched out the pads with his help. I then took it to a different (and far superior) repair place for another opinion. They also said everything looked fine after my pads were replaced. My car also ran just fine after that, too.
Now, I’m doubtful that my rear brakes ever needed a full replacement…
TLDR: They tried to get me to spend on several hundred dollars worth of repairs I did not need. They are far from trustworthy…

Gotta give it up for Dobbs most of the time! I have come to Dobbs (not this location all the time) for years for my tires and tire needs. I appreciate that once you buy your tires from them, routine rotations and balances are free as well as tire repairs as needed.
This instance my friend had a flat tire. FLAT! We were able to get it to the gas station next to us and fill up the tire and get it to Dobbs. They were able to find that she had a 5″ bolt (½″ thick) had punctured through the tire. Pretty amazing. She had not bought her tires from Dobbs before (new car) and they did charge her ($ 30) to repair the tire. As it turns out her tire went flat the next day again and she brought it into a different Dobbs and they ended up giving her a new tire for FREE! It seems as if the person fixing the first flat may have caused another issue trying to get the massive bolt out. They corrected this issue and my friend was very happy with their customer service.

This is my first time at Dobbs. I made an appointment on Friday for Monday. Show up Monday and got asked all the same questions and told I would have to wait for a safety check (that should take about 1 hr). When I informed them I had an appointment they said «okay». Fifty minutes later they finally move my car in. Why make appointments if you just get to it when you want? Or if my appointment get messed up just say so and I would be annoyed, but just make a new appointment. Instead I am wasting away in the hard chairs of the waiting room wanting to give you the benefit of the doubt. Probably won’t be back with any of my vehicles because my time is important to me but clearly not to this business.

I made an appointment for an oil change and that took over an hour and a half. I was overcharged without agreeing to a higher price/​quality oil change, and the air filter was missing a bolt on the right after the service. After 5 days of my RAV4 driving poorly, my check engine light came on.
$ 460 of engine repairs + $ 58 oil change later, I am never going back again.

I love this Dobbs location. I really appreciate that, as a female, they have never tried to take advantage of my potential lack of car care knowledge. I have never been disappointed when I take my car in, whether it has been for oil changes, new tires, a/​c problems, and, most recently, a coolant leak. I am always treated with respect and it is so nice to find an auto shop to I feel comfortable going to with all my car care needs.

I had a flat tire. Took it off the car and used soapy water to determine it was actually a bent rim causing the air to escape. I hammered it and stopped most of the leaking but couldn’t get it all the way with the tire still on. I took it to Dobbs to get them to hammer it out the rest of the way after removing the tire. An older gentleman met me in the lobby and told me they couldn’t fix it. He was happy to sell me a new wheel for over a hundred dollars. I left, went to Telle Tire on Brentwood. They accepted my wheel, and called within an hour to let me know they were able to fix it. 25 bucks and I’m good to go. I’ve bought at least 8 tires from Dobbs over the last few years (I have terrible luck and get flats quite a bit), but after this terrible experience I will take my business where it’s appreciated.

I slowly rolled into Dobbs with a flat tire and bent rim. I was out of Dobbs in 30 minutes crying tears of joy! Service was great. Tire and rim are fixed. Thank you for helping me out Dobbs! I made it to work right on time.

If there was an option for no stars that’s what they would get. I was treated very rudely and downright hateful. I took my car in for a tire rotation and balance. Just standard maintenance. I told them that the tires were overinflated beyond the manufacturers recommendation. I was assured the tire pressure would be reduced from 38 to 33. Not once but twice. They also told me I needed an alignment. I didn’t think so but thought well I’ll take their advice. Once I got my car back and took it on the highway it vibrated very noticeably and the tire pressure was still 38. I called and spoke with Jerome and he told me to bring it in the next day. I brought it by after work and was met by a very rude older man that acted like I was a moron. Maybe if what I would’ve asked for had been done in the first place there wouldn’t have been an issue. Once I got my vehicle back the tire pressure was 31 not 33. They supposedly rebalanced the tires but I can’t tell. My vehicle is newer with not that many miles. I really didn’t think this would be such an issue. Never again would I take my car there solely based on how I was treated this evening.

On 1÷14÷15 took my car (dobbs on 5841 Chippewa) to get brake pads and rotors because I was going on a road trip to NY and they needed replacing. I left car at shop, got a call back saying my battery needed replacing because it had a hole in it, and my brake pads would be replaced as well. I said ok and later picked up and paid $ 250 for services. My car was still making weird noises on brakes. I happened to review my receipt in detail, I noticed none of my car’s parts were replaced instead the battery and brakes got CLEANED. I went into store to speak with manager only to be treated rudely and disrespected. I wanted to know why I was told one thing over the phone but they did an entirely different thing to my car. I got no answers instead the manager got argumentative and rude with me,
I threatened to report them to better business bureau and the manager told me he didn’t care and his parting words to me were «go back to NY» HORRIBLE NON EXISTENT CUSTOMER SERVICE. NEVER AGAIN WILL I GO TO ANY DOBBS

Great service! Had a faulty TPMS on my car and needed an oil change. They called me to let me know exactly what was going to be fixed and exactly what it would cost. No run around. I’ll go back again.

I’ve used Dobbs for several cars and always received excellent service. I bought the last set of tires for my suv from them and have utilized the free road hazard warranty that I didn’t even really know I had. That was a huge bonus when it was snowy and I needed my tire fixed asap and it turned out to be free. Can’t go wrong with free! I came back to get tires on my car a few days later and there was a misunderstanding on the price (admittedly due to some sleepiness on my part — it was 7 am on a Sat morning!) but the manager Scott took care of it for me. I really appreciated him explaining what was going on bc I was lost. I’ll be back next time I need service/​tires.

I have had problems at Dobbs before but I needed new tires and after calling around they had the cheapest tires and the cheapest alignment for my car. I had explained that I was unemployed and that I was hoping that when I get a job I will be able to buy a new car because it’s on «borrowed time». When I called I spoke to Jerome and he was really nice and understanding. He told me that he could get me in there in 20 minutes and that it would take 1−½ hours. So I drove there and a guy named Bruce checked me in. I told him that I had gotten two new tires within the last month and that I asked for them to be put on the front of my car and they put them on the back and I was upset about it. Instead of just agreeing with me he explained that they were in the right because of some new law that even on a front wheel drive car they have to be put on the back. I appreciated his honesty. He told me that it would take 1−½ hours and that I could wait or they would drive me home. I waited. It took them 1 hour and 15 minutes. They were fast, did what I wanted and didn’t treat me like some dumb girl which is how a lot of places treat women. I pray I don’t need any kind of tire repair any time soon but I would go back if I needed it.

Excellent service! I went in on a Saturday around noon after blowing out the sidewall on my right front tire, and they went ahead and got me a whole new set and had me on my way in a couple of hours. Al was a class act. Highly recommended.

Service was unfriendly. Got one quote over the phone, came in and got a completely different quote on the same item. Apparently they do not like to argue with women that have a clue of what’s going on and think they can overcharge. No thank you, I go elsewhere.

Tire time !!! Go see Jerome at Dobbs you will get the best price and service in the city !!! I went in for a specific tire brand but after a recomendation by Jerome I went with a different brand saving myself over $ 100 and still got the same quality tire I was looking for !!!

Coming from a semi-​experienced gear-​head ESPECIALLY with my type of vehicle, I would say these guys are out for blood. They say something in which you call them on being wrong, they contradict themselves, and all trust is gone. I would say keep it to the designated cost chart and nothing more. I can deal with shady auto repair shops, but outright rudeness will not be tolerated. Ed needs to learn some «people skills».

Dobbs kinda has you by the stones, don’t they? I mean, each time I bring my car there I: 1) just came in from an unnerving experience like my car not starting or finding a flat tire and 2) need something fixed that I have no earthly idea how to do myself. What wouldn’t I pay you to get me out of that situation?
Sure, I’ve left a lot of money at Dobbs over the years… but car care is dang expensive, no matter where you go. That being said, they have a lot going for them that make me a repeat customer:
— Several locations (including this one, within walking distance of my house so I don’t have to wait at the shop for them to finish the repairs).
— Great hours, including open on Sunday.
— Professional and knowledgeable desk workers that can actually talk to you about what’s happening with the vehicle.
— Never talk down to me because I’m younger and a girl, like so many places do — consciously or unconsciously.
— Always have coupons on their website.
— Always take you right in, appointment or not.
— I have never had to wait more than an hour for a return call diagnosing the problem (i.e. they don’t take «I’m dropping off, not waiting here» as «Put her at the bottom of the ‘to do’ pile, she’s not waiting here».
The only thing I don’t like about Dobbs is that they charge a diagnostic fee to figure out the problem, which you pay whether you proceed with the repairs or not. They don’t, however, charge separately for labor, so I guess that evens out. PLUS, they have fixed flat tires for me at no charge on more than one occasion. So, we’re good!

I got a new set of tires a few months ago and had one of them get a nail in it. They put a different brand tire on the car and when I asked them to put on the same tire they said they no longer carried the tire. I called other dobbs and they had the tire in stock. So I had to call them back and have them get the tire and go back and put on the correct one.

I’ve had my car serviced here several times. They never try and up sell me and I’ve never had a problem.

First visit there was two years ago for a tire rotation. I noticed they didn’t even rotate the tires before I left and they then corrected. WTF?
Second visit was last week to fix a tire blowout (thx to a pothole). They put a totally different tire brand and tread on the front without even asking me. I spoke with the manager (Menendez or something) and he said «it’s fine» and acted like «no biggie»…this is a 2011 Volvo I’m talking about. They really don’t care at this shop. Move on to Firestone down the road or to some other local dealer. Done with Dobbs.