Einstein Bros Bagel 1209

We visited the Einsteins in Ellisville Missouri this morning 2÷21÷15. The employee who served us was rather rude, and seemed put off that we were in the store. We ordered a begal bucket and asked that they be sliced. Half of our begals were sliced, and half were not. Half of our begals looked like someone had squeezed them. Three of the employees were behind the counter talking badly about another employee that had a «bad attitude». We visit this store at least once a week, and we have seen the same poor service on a regular basis. I am a huge fan of this brand, but the Ellisville location does not maintain the same level of service as other locations in St Louis.

Meh.
Service was pretty poor. The people who were working on the day I came in must have been mad about something. I don’t know what, though. Probably the fact that someone wanted to order some food.
Speaking of food… the food was… well…not that great. Either I have shitty memory or the quality has gone wayyyyy way downhill. I was craving a lox bagel, and it just wasn’t very good. The bagel itself wasn’t terrible but the lox was kinda stringy and fatty, and they put a tooon of onions on it which I ended up having to pick most of them off. Did I mention it took bloody eons for them to procure my sandwich? :(
Those cookie muffin thingys, however, taste like SEX. I maybe might come back some day just for one of those… I think eating one of those saved this from being a 1 star review, lol.

Went to einsteins bagels this morning was greeted quickly and helped quickly my bagel was great along with the schmear I also bought a fruit cup the fruit was fresh and sweet. I also ordered a white chocolate mocha which was awesome also. Great food and great service. No complaints I will definitely go back to this location.

Really poor customer service! Went in there this morning and had to wait (when the girls working weren’t busy) and completely rude when I was placing my order. I will not be returning.

These guys really blew it today! Out of everything the kid could think of to eat. Lousy attitude from the cashier and she was bound and determined not to sell me the bagel I wanted even though I had the guy behind the counter hold it for me because I saw that it was the last one they had. Asked the manager why they were out of everything and his answer was flippant. I perused the other reviews before writing this one and I find it especially telling that the Unilocaler with the duke designation for the place also complained about the same issue and dropped them to a 1-​star review.
I am definitely NOT going back to this location again anytime soon but what is really disconcerting is that this is another Einstein’s location that I am scratching off my list. Not sure who is in the district manager role but it might be time for him/​her to move on because inventory management seems to be an issue in all three stores in the STL market that I’ve frequented.

Okay, this morning was the last straw for Einsteins as a whole! Tried to eat here on the way to taking Teen 1 to the airport but they were out of the first four types of bagels we tried to order. Are you freaking kidding me!!! They should call this place Einstein Brothers Nothing, because they don’t sell bagels apparently. Its probably important to mention that it was 9am; its not like we rolled in there at 2pm and were pissed that they didn’t have our bagels.
Cashier tried really hard to not give husband the bagel he wanted, even though the guy behind the counter had put it aside for us. She still argued with him! And the manager did not care at all that they were out of bagels.
Me: Why don’t you have any bagels? Its 9am and you’re a bagel shop…
Manager: People bought them. (Goes about his business)
Not this «people». Not anymore.

I only semi feel bad about downgrading my review of this Einstein. I really used to enjoy going in the summer, but I think there has been a change in staff (i.e. a new manager) in the last few months…
The last four or five times I’ve been in, they’ve been out of AT LEAST half of their bagels. The staff is also consistently rude. I’ve also come to the realization that their bagels just aren’t that great. Since my last review, I’ve tried muffins and breakfast sandwiches which also aren’t that great. Ugh.
The final straw was when there was one pretzel bagel left when I came in with my boyfriend. He ordered the pretzel bagel and we sat down to wait. Ten minutes later (yes, they are incredibly slow), a guy comes over to tell us that they accidentally gave the last pretzel bagel away to someone else who ordered after us. I mean come on. There was no apology and no offer for a free bagel or coffee or anything which would have made me feel somewhat better about it.

This place is the slowest place ever to get something as simple as a bagel. They are rarely busy when I come in, yet they take forever. They never greet anyone and they wait a long time to just take your order. The employees never smile and are rude when you inquire about your order. I recommend going to St. Louis bread co instead.

Another try. Another failure. The most unorganized place in St. Louis. Avoid.

i like Einstein bros bagels and wish there were more around.
I got a mushroom, spinach, and swiss sandwich on a cheese bagel and a bowl of chicken noodle soup. it was all good. i do wish they had crackers for the soup but the counter guy was nice enough to give me some croutons.
I will be back to Einstein bros. if i make it to the areas they are located

Lunch is always tasty here. I love the toasted open face sandwiches. Very good. Their everything bagels are fantastic. The service is always friendly and helpful

I met up with the girlfriend for a quick lunch during peak lunch hour and this is what I thought…
–Quick service, pretty friendly too.
–Decent sandwich but they don’t have a whole lot of variety.
–Potato salad is definitely not my favorite. Today it had some congealed looking stuff in it and I was not a fan. Get chips instead.
Overall, its a good lunch spot but the gross potato salad left a bad taste in my mouth. I’d say this place is probably good for breakfast/​bagel but I probably won’t be going back soon.

Einsteins coffee is amazing, much better than Starbucks, second only to Kaldis. I love the Creve Coeur location because the manager Brian is a really nice guy and everyone that works there is very friendly. Being a NYer it is hard to find real bagels in the Lou but Einsteins beats out the bagels from Bread Co by a long shot.

I usually like einstein love the vanilla hazelnut coffee, but today decide to go for lunch. Got there at 11am so it was not very busy but it took over 20 minutes to get a chkn hav melt the girl that took my order left before she made it, the guy that took over was slow and totally disorganized. I asked the cashier twice to check on my order and her response was «I have to stock the potatoe chips», for heaven sake all she had to do was say to the guy hey are you working on this order. I only have 30 minutes for lunch so needless to say I had about 5 minutes once I got back to the office to wolf down my food. Don’t go here if you are wanting a quick meal or semi decent service, the einstein on olive in creve couer is not capable of either. Try the one on manchester in des peres they are better and faster.
On the positive side after sending and email and complaining of the above issues, the regional manager and the customer service person both emailed me and detailed solutions for the problem – I really liked the fast response from them. I would recommend Einsteins in general but not the Creve Couer location til they can get the staff working faster and better

I eat at Einstein’s from time to time for breakfast, mostly because I like their bagels better than St. Louis Bread Company. (with a few exceptions). Einstein’s has better coffee, and their breakfast sandwiches are really good. They have a few «specialty» bagels that cost a bit more, but they are really good too. This one has a large parking area, and the hours are convenient for breakfast and lunch

I love this place. We don’t have one in Tulsa, so anytime I’m traveling some place that has one I have to stop. My all time favorite bagels are the cinnamon sugar bagel with honey almond shmear, the spinach mushroom swiss egg sandwich on a pretzel bagel, and the everything bagel with garden vegetable shmear. Their coffee is also amazing!