Essence Healthcare Insurance

I agree with the first review. The «transportation benefit» is quite awful. The first time my father called to arrange for a ride (three days prior), the driver never showed up. My Dad called to inquire about the ride and Essence Healthcare rudely, claimed they had no record of him booking one. My parents ended up driving themselves. The second time, I called Essence Healthcare to arrange a ride for my parents (three days in advance) and this time, I asked for a confirmation number. I called Essence Healthcare a few hours prior to their schedule pick up and the «transportation benefit» supervisor, Ellen, said their ride had been canceled and didn’t know why. She did call me back an hour later and found another driver but if I had not called, my parents, again, would be waiting for a ride that’s not coming. It’s completely irresponsible that Essence Healthcare «offers» a service they clearly aren’t capable of providing.

My main complaint with Essence Healthcare is their «transportation benefit.» My parents both have the Medicare HMO product from Essence, which comes with 20 one-​way rides per year. The rides are arranged by MTM, which contracts with several transport companies. Dad is wheelchair-​bound and mom is a dialysis patient, both of them have dementia. I have honestly NEVER had a smooth transportation experience through this program. Several times, we waited over an hour, so that I had to go to work late. Once, the transportation company showed up with a non-​wheelchair van, causing my father to miss his doctors’ appointments. There were other times when the drivers were rude. I complained multiples times to both MTM and to Essence. But my concerns were never addressed.