FedEx Office Print & Ship Center

Located in an awesome spot and pretty sizeable. Their staff were extremely helpful and friendly. I don’t live in St. Louis, but if I did, I would frequent this location pretty often.

I’ve come here a few times to print various items for work and I’ve had such great experiences. Even when they are busy, they keep their customer service level high and personal! Becky has helped me a few times and I always seem to have a tedious task in which she is happy to help with. I’ve officially given up on office max and come here for all work needs. I have flyers printed off, banners for trade shows, pop up stands etc. and all have come out great!

Counter person «Buddy» helped out and was only professional. We had a big job for them to do and they took it to task like experts. Store manager Andrea operated this hectic environment and managed everyone properly.
Our job was completed and properly sent to the destination. We were given a confirmation of the package arrival.
I couldn’t have been happier. Good work for a Grand Avenue location.

Meh. Guaranteed my shipment would be delivered on a certain date, and it wasn’t, leaving the recipient without his phone before a 7 hour drive.

Denise is the absolute best. I went there today with two large packages (Amazon returns) and my one year old daughter. I parked in back and started unloading my things, not really sure how I was going to carry either package, much less both of them, with my daughter. Thankfully Denise was out there taking her break and saw me. She instantly stopped her break and ran over to help me, grabbing both large boxes. She told me she has 6 kids, 3 boys and three girls, all grown up now but she remembered what it was like to be a new mom facing the daily struggles. When we got inside she started checking us out right away, I already had my return labels printed out from Amazon and she noticed they were UPS, not FedEx. She very kindly placed the labels on both boxes anyway so it’d be easier for me, gave me directions to the closest UPS store, and carried both large boxes back outside to my car for me. She is the definition of great customer service and I hope her managers recognize and reward her great attitude and work ethic.

My experience at this location the last few times have been very disappointing and will not be returning here.
This particular incident tipped the scales for me:
I was ordering a custom print job of my portfolio and requested special instructions. I had forgotten to add a page and proceeded to place another order with the fixed file. I called the 800 number for customer service to cancel the first order because the location had not open. The representative assured me that she would call the store once it was open to ask them to cancel the order. She failed to do this. And I never received a phone call to confirm my special instructions, or to discuss the price of either of my order.
I called the next day to inquire about my order and to make sure that the first had been cancelled. Side note: I had not paid for these orders yet. The representative escalated the calm situation into an unnecessarily frustrated one. I was simply letting her know that I was frustrated that the first order was not cancelled and she continued to interrupt me telling me that she did not have any authority to make any changes. Obviously, I am aware of this and ended up having to say «I am not asking you to do anything about it right now, if you would let me finish my sentence.» I was then told that I was unable to cancel the order because it had already been printed.
A few hours later the manager called and I felt as though the problem had been solved. The representative from earlier apparently thought I had paid for the orders and therefore thought that I was unable to cancel the order. If she would have listened to me instead of becoming automatically defensive, this would have not been an issue. The manager then described my PDF file to me to make sure that it was the correct one, and it was. I thought that everything would be fine from here on out.
I return to the store this morning to pick up my portfolio for an interview I had that afternoon. The pages on my PDF had been moved and did not print the right way. I told the representative this and she told me that the manager had spoke with me about how the pages were «weird», and I told her that that was untrue and that she had described the PDF correctly to me on the phone. At this point she just said, «Well I guess she just printed it wrong, or someone printed it wrong.» Obviously. Because I had the interview that afternoon and needed it right then and there, I went ahead and paid for the portfolio.
I’ve never been more disappointed with the carelessness and unprofessionalism of a print shop before. I will not be taking my business there any longer.

Fast, helpful, and they don’t nickle & dime you on tape or other nonsense for packaging as far as I can tell.

Super friendly and knowledgeable staff. I’ve had to use a printing service quite s lot latley with wedding planning invitations, thank you’s and labels. Staff are always friendly and helpful. They are close and have convenient hours.

FedEx Print Office helped me when I was in a pinch!
My printer wasn’t working today and I didn’t have time to mess around so I went to the FedEx location nearest to my final destination. I stopped in here and printed around 90 B&W sheets for like $ 12 at the self service printer. After that was done I needed some sort of foam board item/​print to make a promotional sign. I learned that they take about 24 hours to make… obviously this wasn’t going to work. Alas, great customer service prevailed to save the day!
The nice lady helping me said they could laminate it and put it on stands. That’s what we did. It was way cheaper and more durable than foam bored. Not to mention quick!
FedEx pulled through for me! Yay!

Shout-​out to Becky! I came in frantically a few nights ago to print 6 copies of my dissertation. Becky directed me to a low-​cost by high-​quality printing option, and was very patient when I had to flip through and see which pages needed to be printed in color. Unfortunately, when I came to pick up the copies the next day, the woman to helped me was much less friendly, hence the four-​star rating.

I placed an online order to have my sons valentine cards printed. I had the time set for pick up the next day at 8 am and they called me just a couple hours later to tell me they were finished and I could pick them up anytime. They turned out very good.

Yes. Yes, yes, yes. To everything Tracey said. If you find my body anywhere near a Kinko’s, it’s because I have a serious deadline looming and have procrastinated to the point that i have zero time for anything else to slip through the cracks. I had previously been using the Brentwood location for my office needs, but after three or four pretty awful experiences there (see my review for that store experience) — I decided to bite the bullet and find out what the. Big deal was about the south grand location. From the second I stepped in the door I was greeted by an employee behind the counter. Right off the bat I counted not one, not two, not three, but FOUR employees– something the Brentwood location severely lacks. They were all friendly, professional, and funny: which is becoming tougher to find in businesses these days. I hurriedly printed my report in the self service area– 35 pages of color printed papers that were perfectly hot off the press in less than two minutes– no blurry lines or missing colors from cartridges that needed to be replaced. I rushed to the counter to see if it was possible to have the papers bound with a spiral cord and cover and asked how long I would have to wait for it to be finished. The girl started the job right away and I walked out of there with my professionally bound book less than five minutes later. I’ve since had two more experiences where the men and women who rock this store saved me from turning in subpar assignments by doing exactly what I needed to get the job done.
Long story short– should I depend on the speed, quality, and efficiency of a business to make up for my poor procrastinating habits? Probably not.
But it’s a pretty sweet deal when you know they’ll be there for you to depend on anyway.

This is my go to FedEx store. The service is pretty fast, and the staff is pretty attentive/​polite. They have a wide array of shipping and stationary items (and a nice little section for snacks/​candy). Can’t go wrong with this place!

Generally, I find FedEx Kinko’s to be useful, quick and fairly friendly. I wasn’t able to accomplish much at this location, though.
I needed to print several things for Fraileymas, the karaōke/​holiday/​charity event I was hosting in just a few hours. Several of these items pertained to the charity we’d be benefitting, and they were press-​ready JPGs sent directly from the organization. I downloaded them from my email to my thumb drive and went to Kinko’s to print them out in color.
I headed for the self-​service area, popped in my credit card and inserted my thumb drive. After cycling for a while, the files came up, and I selected the proper items. After cycling again, the system told me that it was unable to open the files. I pulled everything out and tried it all again with the same conclusion. I then went to the counter to wait for someone to help me. I explained what had happened to one woman, who said, «Oh, those machines just do that sometimes.» She had me wait for another person. The man finally came over, and I explained the situation to him. He took my thumb drive, popped it into his computer behind the counter and said that his machine couldn’t read the files, either. I expressed surprise, as my JPGs had printed without problem during previous visits to other Kinko’s locations (in fact, I had pointed out several JPGs from other visits that were still on my drive, and he opened those without problem, saying there was no difference between the files). After testing one more time, he shrugged and said there was nothing he could do. He suggested that I get the charity to re-​send the files. I explained that I didn’t have time for that, that no one would be at the charity at that point and that he couldn’t guarantee that he would be able to open the file the charity would send anyway, since it would be the same file as what was already in his hand. He shrugged again, and I walked out.
Things happen. Computers are weird. Drives fail. Downloads get corrupted. But it’s disappointing to have someone in customer service just shrug at you.

Popped in at a busy rush in the afternoon, and the manager was holding it down! Multi-​tasking everyone! I simply needed to print something from my email. 13 cents! Spot on quickness and customer service!