FedEx Office Print & Ship Center

Rude customer service. Unorganized office. Hard to find shipping supplies. After struggling to get everything packed and labeled the guy at the desk tells me I need to fill out a form. No forms were available at shipping stations as the should be. Then he take the other lady who was here after me. He’s response was that I could have walked up to the counter. There is no consistency amount different offices.

The open all the time and location mean it’s pro league. Spacious aisles, clean and well stocked. Ample free parking and adjoining bread co., add to the mix. Deadlines trump costs on weekends and holidays so if you are serious about business then the team here is perfect. Gretta and her co worker finished a piled up research print project for me in time and erased my stress for the day !

I needed to send a fax, so I went here against my better judgment.
There were three people working in the whole entire store: two behind the counter and one on the floor. I stood at the counter and neither one of them acknowledge that I was there with my questions about the fax. When I was acknowledged, that worker was moving very slowly with something else and acted like she didn’t want to be there or was pissed off about something. I got the clear impression that she hates her job. She said that she would be right with me and then didn’t help me at all. I asked the worker on the floor if he could help me and need to send a fax.
I had never sent a fax by myself so I didn’t know where there fax machines were or how to work them. The worker on the floor acted like I was stupid instead of helping me because of my inexperience with fax machines. Other people have always sent and received faxes for me, so this was different; it was after hours, and I needed to send this fax as soon as possible.
I am extremely disgusted with their «customer service» and their «I don’t care» attitude. This is the second time I have been to this place and received less than helpful or pleasant «customer service.» Not only that, they charge way too much for their faxes. At the UPS stores, it’s only a dollar to send and receive a fax. I’ll go to the UPS Store next time I have to send a fax after hours.
If I was the manager of the store, I would have fired all three of those workers.
Think about it; this is the second bad review I have given this store.

Terrible service. I was trying to get some Playbills copied so they could be matted and framed for a gift… we’re talking about a 7 dollar job here… And the lady tells me she can’t because covers bc of copywrite infringement (which, as an attorney, I can tell you isn’t even applicable in this situation). We’re talking about personal use under the fair use doctrine.
WAY TO (erroneously) TOW THE COMPANY LINE AT THE EXPENSE OF THE CUSTOMER!!!

I do quite a bit of business through this FedEx for my job and for personal matters. This store is awesome! Karen, the manager, is extremely friendly, accommodating, and knowledgeable. The staff is always friendly. While sometimes there is a long wait due to the nature of the type of projects they do for people, the staff is always courteous, giving each person attention to make sure they understand the project.
I really appreciate their time and patience every time I am in the store. I often have a lot of questions and they are always friendly and helpful.

Poor customer service no quote over phone even with exact info. Acted like too busy too help.

It’s open ²⁴⁄₇ with an awesome manager, Karen, and her amazing colleague, Kathleen: They’ll get it done for you. Efficiently and well!

Great spot to get cheap copies and they’re open 24 hours. Just make sure to keep your customer service expectations low. The people working 24 hours are not the friendliest– you kind of feel bad talking to them. When you call on the phone with questions it sounds like they might try to bite your fingers off.

This place is like a used car sales lot!
Went in, needing to ship a large package FedEx ground, as it is usually cheaper. Securely packed but my own box.
When I actually got help, the first thing one of the employees said is «That packaging doesn’t look secure», without even taking a closer look. I explained it was a non fragile item (clothing) and that the box is ok. They insisted they cannot ship in a box that I had. So I asked if they had any similar boxes. This is where they really started the sales job on me (and I am in sales, so it was funny). They started quoting me «packing services» which I never asked for, a box twice the size of mine, filler, etc. Ended up being about $ 60 just for packing and the boxes.
I smiled and left without using their services. HORRIBLE!!!

This location has two killer features:
1) It’s open 24 hours. As a Hold For Pickup option for inbound FedEx deliveries, you can’t get better than «whenever you want to come by».
2) The location is convenient. As others have mentioned also, there’s a Bread Co. next door, the Galleria + Brentwood Promenade are only short drive away and the highway is close by too. If shipping packages or picking up a print job is just one of your stops, there’s a good chance that you’ll be able to combine errands in the area.
In addition to shipping services and printing, there’s a small retail selection of business accessories, paper and packaging products. As you might imagine, while some of the items are quite overpriced, more than a few are reasonable (they carry a lot of small pack sizes so while you might pay more per unit, it’s better than being forced to buy a lot more than you need).
Note:
* Whether it’s a store rule or just a quirk, there’s a good chance that you’ll be directed to a different counter to complete your transaction. Shipping and package pickups are done at the counter furthest from the door. Retail sales (for tape or a ream of paper) occur at the counter on the sales floor. If you’ve got a print order, it’s picked up at the counter closest to the door.
It can feel strange to leave a register to go to another register should you happen to approach the «wrong» station. Just roll with it.

Seriously, this place has terrible customer service. I went in to get something printed on card stock and the woman had to resize the design I wanted printed. She printed out the design on cardstock and when she went to charge me, all of a sudden there was a fee for re-​sizing. I told the woman nicely that she didn’t notify me of this charge and I wouldn’t have agreed to it because it would have defeated the purpose of me printing the design myself, rather than ordering something online. She got her manager and they waived the fee, but they gave me a ton of attitude and the manager actually said «I’ve seen you in here before»…whatever that means, I don’t know but NEVER say that to a customer. And for the record, this was my first time printing something there.

Caucasian-​ish lady with brown hair, very helpful. Did everything she could for me & showed me how to use the Self Service items. African-​American gentleman was horrible. When I asked him to show me a how to use a Self Service item, he just stood there as I asked him what to push & said, «uh yeah.» Then when he realized my file size was too small, he told me I needed to re-​size it and started to walk away. I asked him if they could do it for me & he said no, its busy. You can do it at the workstations (that you have to pay for). I asked him how & his response was, «Make it the size you want.»
Two separate trips. The first one was amazing. The second was horrible. I’m looking for another place to go instead of making a third trip.

Probably one of the worst shipping experiences I’ve had. I had never before shipped FedEx and the employees we’re I think trying to be helpful but were honestly just condescending and slow. I spent 20 minutes shipping 2 boxes. Next time I’m going to UPS. Also be wary of some of the other customers. One woman hogged a fax by standing in front of it on a phone call and not actually using the fax.

A few weeks ago, a friend of mine who lives behind this place asked, «who the hell needs a FedEx/​Kinkos that’s open 24 hours a day?» Well, I’ll tell ya who… someone who plans events.
This place has been a lifesaver many times, especially early in the morning. I always forget to buy ink for my printer so I make the most of their «self service» computer & printing area. Also, I love that I can just email them something I need printed (and often times mounted on foamcore) and it’s ready when I tell them I’ll be there. I will say, though, that there’s been a few times when I go to pick up a project and I can tell they totally haven’t started working on it yet. They typically scramble around and get it ready for me as fast as they can though, which works out just fine.
Not much else to say… the staff is nice, the computer area rocks, and you can walk next door to Bread Co. for a latte while you wait on a project. This place definitely makes my job much easier!

In my experience with print and ship centers, there is nothing too special about this one. I can definitely say the staff is capable of helping customers accomplish whatever goal they enter the store with. I pick up shipment there every few months. They call when the package arrives and keep it locked and safe.
Also, this location is conveniently located near my trader joe’s and REI. Which is nice.

Just last night, my brother e-​mailed me his med. school app. that needed to be Fedexed overnight. I came to this location knowing that I would get great customer service as evidenced by my previous visits. I had to print out a passport pic. which didn’t seem to work on the Sony Picture Station since the pic. was a bitmap file. Several employees helped me with this entire process of printing my brother’s passport pic & a color printout of a form. These employees made the process of preparing to ship the app. soooo much easier & calmer! I came in clueless & mad about my brother’s med. school app. nightmare & left Fedex Kinko’s happy. Thank you FedEx Kinko’s for not making me scream bloody hell!

S.L.O.W. is the name of the game here. I dropped off some documents to be copied on card stock. 30 minutes. I came back an hour later and they hadn’t even been started. I was in a bit of a hurry and ended up waiting an additional half hour which I did not appreciate. The rushed and frantic gentleman helping me (Jason) was very nice and apologized a few times. I’ll just make sure I set aside more time next time I need Kinkos.

I try not to use Kinko’s too much, because the service varies vastly depending on who is working and how much they care about their job.
I recently used Kinko’s for a few business related fliers. I used the online print feature on their website to upload and place my order to my specifications. Everything is pretty self explanatory and you can preview your final print before placing your order. It does require you pay ahead of time using your credit card.
One thing I didn’t like was the paper swatches online are hard to compare to what kind of paper your actually getting. If you are a paper snob, you not only need to see what color your paper actually is like in person… but you NEED to touch it too.
Generally, an online order won’t be ready right away. I submitted my order at 8:30p.m. and was quoted it would be ready by 11p.m. However, I went in right away anyway hoping they would be slow and would be able to print it off right away for me, which they did.
The cost isn’t too bad either, a couple resumes cost no more than 20 cents each on nice resume paper. A hand full of fliers on various larger sized plain white paper was about $ 5.

What happened to that trusty old Kinko’s experience I used to count on to be do so much?
I used to go to Kinko’s to talk to intelligent employees who were engaged and knowledgeable about their work. They were incented to do their job, and it showed. When I came with a question or a project, they helped me answer it or make it better.
Alas, today it’s vastly different.
Kinko’s today sucks. It’s a shell of what it used to be… bummer.

Wow. I don’t know if it’s just this location or all Kinko’s in general (although the fair part of me wants to say it’s just this location), but the service here SUCKED.
I walked in, and wandered around a bit before I headed to the main counter. There were about four employees there, and NO other customers. After 3 minutes, I started to loudly clear my throat and jingle my keys, in hopes that someone, anyone, would help me.
One employee (who was vacuuming at the time) looked up at me and continued to work. Another was using a paper cutter (or some other contraption), and mumbled a «someone will be with you». Then he continued cutting paper.
WHAT? He couldn’t stop what he was doing for the two minutes it would take to ring me out? Seriously?
About 5 minutes later, someone from the back came and rang me out. He had the nerve to ask me if I «found everything alright». Hrmph. Well, I couldn’t find any competent employees to help me in a timely manner, so I guess that would be a resounding NO, sir.
This place is very close to where I live, and it’s 24 hours, which makes it very convenient, but screw it. I’ll make copies at work or go somewhere else.