Fifth Third Bank

If I could rate it zero stars I would. I banked here for 6 years without problems, mostly because I did online transactions only. People here are nice to you until you actually want them to do something. Between calling here and customer service, I spent 3 months trying to get an account closed with different employees telling me to do different things to get it closed. I have moved many times before and have never had this much problem, nor paid this much money in «service fees» in trying to get an account closed before (close to $ 200). I would never bank here or bank anywhere that they are affiliated it. If I ran my business like they did, I would have no customers. I just don’t understand how they get away with it. I will be reporting them to the Better Business Bureau along with any other national business overseeing organizations. I am even for an attorney.

I love Fifth Third Bank in general, i’ve had it for 6 years now. This is my go-​to location in St. Louis even though theres others closer to me. All the staff has been extremely friendly, especially Lisa who we love chatting with on our visits there. A few months back i had an issue where $ 200 was removed from my checking acct (in cash) without my knowledge. I called them and they found the root of the issue immediately, calling my cell all day to update me on my acct. Long story short, these guys are awesome. Couldn’t ask for better banking service.

I’ve banked with ⁵⁄₃ for years and been generally pleased with the service, but this branch is an exception. I recently attempted to exchange some currency at the bank for an upcoming overseas trip. But the various employees I dealt with while trying to complete the fairly simple transaction gave me conflicting and erroneous information regarding some important aspects of the exchange. For example, on Day 1, the bank required I exchange at least $ 500 USD. On Day 2, that requirement disappeared without explanation.
I was also given a rate sheet listing erroneous exchange rates, the single most important factor in a currency exchange! I used this faulty info to shop around at other currency exchanges in the area, but when I returned to this ⁵⁄₃ the next day, I was greeted with sticker shock; the rates had changed dramatically in the bank’s favor. I’m well aware that the value of currencies change hourly, but not by 11% overnight. And no, I wasn’t going to Zimbabwe.
When an employee isn’t sure about how to complete a certain transaction, it’s completely appropriate and professional to say, «I don’t know, but I’ll find out for you.» That’s much preferable to just making things up as you go along.