Firestone Complete Auto Care

My experiences with the store manager and shop service manager is DISGUSTING and FEELING RIPPED OFF. When I bring my car in for service it is always the same «bad service» from these 2 individuals. The last time I had my oil changed here my oil cap was left off by the mechanic and oil was all over the engine. Also, this time they didn’t use the correct protection seat cover and floor mats cover so I ended up paying to get the car steam cleaned. It is ashame that when I explained this to Cal the store manager he said «he wouldn’t do anything about it».HE IS A POOR EXCUSE FOR A MANAGER. Several times my tire balancing was off, so I wasted more than one occasion having to return within a weeks time to get them rebalanced. Furthermore, I don’t recommend going to this location for anything but a slap in the face. Also, he (store manager) treats his own employees terribly as well as yelling at them behind closed doors. When I learned from another store that this is a problem at multiple stores I decided to stop going to Firestone altogether. I recommend other alternatives that are run more professional. If you notice in the other comments this store is a high turn over. Most likely do to mismanagement. I pray for the people that work under this mans direction because he has no business being a leader or a store manager. SAVE YOUR FIRESTONE COUPONS FOR THE FIREPIT.
bad reviews

Took my car up for an exhaust leak. Service was fast and friendly! ! No complaints here!

This place does not accommodate box trucks so if you have a small business with a box truck don’t bother

The customer service here is top notch. I worked with both Cal and John, and they both went above and beyond how other auto service employees have treated me.
I came in to get a quote for new struts and shocks on my ’99 Infiniti SUV. He initially gave me a price of about $ 200 more than what Goodyear had quoted me, so I had pretty much made up my mind (ADIOS FIRESTONE). However, after showing Cal the detailed quote from Goodyear, he was able to beat their prices by about $ 100. My car was finished by 5 pm that same day (after dropping it off at 9 am), which I think is a reasonable turnaround. The next day, I was about to leave to go back to my hometown (a 4 hour drive away) and before I got on the highway, I noticed a clunking noise coming from the front left of my car. Since I’m particularly prone to bad luck, I was concerned and called Firestone. They offered to take a look at it, just to make sure everything was OK. After less than an hour, Cal informed me that it was probably just the old spring that was moving back and forth on the new strut, and that they had done the best they could to seal it which would help to reduce the sound. He assured me that it was not a safety concern, and that a new spring would be an unnecessary cost. He also said that they would order a new strut, straight from the manufacturer, that would better fit the older spring and eliminate the noise, and install it free of charge whenever I was back in town.
I am very satisfied with my experience at this Firestone and would definitely recommend it for anyone else who appreciates outstanding customer service.

Best car care service I’ve ever had. Plain and simple. I called them for a quote on some new tires, and Dan was so kind and knowledgable on the phone I felt fine just going in on my own (without my dad, brother, or boyfriend as backup), and knew I would be taken care of. Dan and the general manager, Mike, helped me pick the tires that made the most sense, and were able to recommend services that would get me the most for my money. I have an older car, but I want to make sure I get the most out of it. I was dreading getting new tires, because I didn’t want to spend so much at once, but with the financing options they had available, I was able to get everything I needed and not put a strain on my budget. Dan even gave me quotes for future oil changes on both of my cars that are less than what I’ve been paying! They have my business for sure, and I would highly recommend them to anyone who is not sure about what kind of vehicle maintenance they need.

Doing anything to my car always gets my nerves in a bundle. I have been ripped of or verbally humiliated plenty of times at car places. So i tend to get my dukes up when I go in, ready for some sexism and money grubbers.
My partner suggested we go here, saying he has had good service. Boy was he right! The staff was polite to me and explained everything they were going to do to my vehicle and what each service would cost. They also suggested other things that needed to be done.
Another great thing was that they gave me a price and it didn’t fluctuate. Most car places will tell you something costs one amount before the repair is done– and suddenly when you come back to pick the car up the price goes up. Sure, it’s probably estimation but it’s NICE to know exactly what you’re going to pay.
:) So this place is a yes in my book!