Frontier Propertry Management

Horrible! hired them to manage my investment properties they never return your calls or e mails and they didnt’ even know a tenant didnt’ pay rent and ended up filing for eviction 2 months later… then the house sat on the market 7 months they could not rent it out when everything else got rented out in the market within 30 – 60 days they also have hard time passing city inspections and keep failing and took average 3 months to pass inspection to get COO. At the end they just flat out stopped returning my calls and e-​mails and i had to find someone else to manage my properties. They also did maintenance work without notifying me and charged me thousands of dollars at turnover one of the worst property mgmt company experience. Half the time i call and get someone on the phone they have no idea what’s going on with tenants, rent collection leasing status or eviction process.

lived at Timber place apartments from Nov 2014 until Nov 2015. Frontier property managemnt company operated this apartment complex. I have lived in different apartment complexes in different cities for over 30 years. Timber Place was bad.
1. Amateur operation. No onsite office.
2. Outside of property was filthy. On the backside. out of view, garbage is all over the place. Big items of garbage were just dumped near the dumpster and left to sit. Parking lot full of potholes.
3. High energy costs due to leakage around the windows. The old windows in back leak very bad. New windows were installed in the front but they were not calked in. Noticible breeze. I just calked the windows myself because it was cheaper and quicker for me to do it rather than to try getting the property owner to do it.
4. Maintenance not done correctly and promptly. I had a leaking faucet. When maintenance came over they just replaced the washer. That was a short term fix. The manifold in the wall was tearing the washer apart. Within one month it started leaking again. This went on for four months. Finally they came in and fixed it properly.
5. Lack of maintenance scheduling. I like being home when strangers are in my apartment. They didn’t care and just showed up. On the above maintenance issue I came home from the gym to discover my bathtub all torn up as they were finally fixing the problem. No warning no notice. I wasn’t home and they just went in. Ended up having to call work and take most of the day off. They didn’t even have the necessary equipment. They went and got the stuff then two hours later had to go get the drywall. They didn’t get it fixed that day.
6. Last but not least ROACHES. Six months after I moved in the roaches showed up. They came from another apartment that the tenant had been kicked out. he left it a mess with food scatterings and the roaches moved in. Eventually the roaches spread out to the other apartments. the roach problem could have been avoided by monthly spraying and cleaning
up the vacated apartment quickly. Even after the guy had been vacated he and his friends would sneak back in and trash the place because the management company didn’t change the locks right away.