Harry and David

Great Harry and David! Huge selection and tons of samples! The staff is down to earth friendly!

Now first of all I am not saying anything about the quality of the things Harry and Davids sells or the variety. I do enjoy some of their products but after the way we were treated today I doubt I ever go back. We went in an almost empty store at West County center around 3:15 Pm looking for some mustard. There were two people working. One an older woman and a younger woman with dark hair. The older woman was working on wrapping something and the younger one had a customer so we started looking around. Anyway once the woman had left we were standing the middle of the store. The older woman had gone to the back and the other woman walked right past us with a sample to another woman walking in the door. She proceeded to ask her what she could do for her. The woman asked about a specific product and they went to the counter. As it turned out they did not have what the woman was looking for so she thanked her for the sample and left. The younger woman then walked away from the counter although we were standing less than two feet away back to the cold case and was talking to the older woman. My friend wanted to leave but I was pretty angry at this point. I walked up to the counter and stood. The younger woman finally came over and asked if we needed something. I stated very clearly yes we were looking for something and now that she was done ignoring us perhaps she could help. She just stood there no apology no nothing. We asked about stone ground mustard and her only respone was ‘well did you see our mustards over there? I don’t think we have that.” Not only was she rude but she was downright useless. She should have apologized and she certainly had no clue what they sold. Oh and by the way we were never offered a sample not that I would want anything she offered but I can tell you it will be a long long long time before I go in this store again. Rude people do not make me want to give anyone my business. She never said she was sorry and in her sad little mind I am sure she thought she did nothing wrong. I sincerely hope the owners read this because they need to work on her customer service training and if she cannot improve its certainly not the type of job she should be in.

Harry and David, two of my favorite guy names, especially when the context is a visit to this store!
Located at West County Center, this store is easy to find. If this is your primary reason for going to the mall, park by Macy’s. It’s almost right below it, at the bottom of the escalator.
The moment you walk in to Harry and David, you’re hit with the heady scent of coffee. The secret there is that they freshly grind it to make the store smell good, and the cup holder by the cash register is filled with coffee beans!
The shelves are delightfully stocked with gifts for friends and family (or yourself)! Items include sweet and savory snacks and must have kitchen and house decorations and knick knacks. Must have, of course, is completely subjective. Personally I love and must have the Moose Munch-​yum! They also have refrigerated specialty food items that are worth checking out.
On my visit the staff were friendly and extremely helpful. They’ll gift wrap anything you want, making it pretty and even more special. They’re excellent gift basket wrappers! Oh, did I mention they gave me a free, delicious truffle sample while I was there? Of course that in no way influenced this review.
Ok. Well, maybe it influenced it a bit, but isn’t that the point? Attentive, friendly, and helpful staff. Great product. Store environment that pleases all the senses. And getting to take Harry and David home with you.
What more could a girl ask for?
Well, cheaper prices. I knocked off one point, because items can be a bit high in my humble opinion. BUT, it’s Harry and David. When you get an item or gift basket from there, you KNOW you’re special and loved.

I am going to make this one short and sweet.
I love the salsas, jellies and spreads form Harry & David. The Jalapeño jelly is one of my favorites.
On my last visit they had Chicken Pot Pies on sale for half price. What a deal, how could I pass on this opportunity to try something new. It made for an easy dinner that night and we were impressed. The pie had lots of vegetables and white breast meat. It was large enough to feed 5 adults, or in our case lunch the next day.
The customer service was friendly and extremely helpful. When I asked about one of the spreads, they went to the back and brought out an opened jar for sampling. What a nice touch.
Be sure to sign up for their email list so you will be informed of sales and on occasion they send you coupons and we all like coupons.

I was impressed with Harry & David. I recently made a small ($ 8)purchase and was pleased with the customer service. I even recieved a thank you card for my purchase!

Dude… holiday stuff is in. Peppermint bark, peppermint moose munch… heaven!
They also recently started carrying wine! A great option for holiday gifts — make a basket!