Hilton St. Louis Frontenac

Enjoyed my stay here on first floor — spacious new rooms (must have recently remodeled, can still smell fresh paint in my room).
Also a short walking distance to the local schnicks supermarket, starbucks/​froyo, panera, and plaza frontenac mall.

I had to stay in this hotel several times because of work. This hotel is disgusting. Housekeeping and management should be replaced. Spoke with a manager and an assistant manager about housekeeping issues. Nothing was improved. My room had not been vacuumed for several days, and the 9^th and last day I was there, after the two complaints, it was still not vacuumed. During one of my stays, a huge cockroach was in my room on the third floor. This is what happens when a room is not properly cleaned. One time I asked for water and these two girls knocked loudly at my door and in an arrogant manner gave me the water and walked away with an attitude.
They need to clean their utensils, plates, and coffee mugs better instead of placing them on the table with stains.
The hotel appearance from outside is nice but very misleading.
TO HOTEL MANAGEMENT — please don’t bother writing your comments to this post, just fix the problems you have.

I really did like this hotel but some things made this place a Nikki meh. It smelled all over the hotel like someone had spilled cheap perfume. The scent was overwhelming. I did like my room, the staff, and the main restaurant which I had the breakfast buffet.
If the fragrance hadn’t been so strong I would have enjoyed it.

I don’t know how a hotel can have roaches the size of my thumb and continue to be called a Hilton.
I stepped on a roach.
The sheets for the pullout were placed in the bag while still wet. Very unpleasant smell.
The robe had red/​brown stains.
When I checked out and told the front desk there was a roach in my room her response was. «Ewww, have a nice day. Bye.»

Old. Badly in need of renovation. Very musty and smelly throughout. I am a Hilton gold member but will not stay here again. Courteous staff.

Pretty good menu for brunch. They had an array of cheeses, meats and breads. Omelette stations, fresh waffles and even baked chicken arm others items to decide from. The price was a bit on the high end. 30 bucks per person for the buffet. This is a special kind of place only doe special occasions.

Arrived late at night, we think this must be the smallest Hilton hotel in the world? No elevator so the baggage man has to lift the baggages. The front desk man is nice and helpful, but the hotel room is so old, we can’t believe this is a «Hilton».

I experienced terrible service and waited 3 hours to check into my room even after check in began. Very nice appearance that makes up for the not so charming service.

Stayed here two nights for a friends wedding. Neat and welcoming hotel. It’s one of those hotels that are older in construction but pretty much make up for it by good renovation and modernization.
Since I opted for the wifi+breakfast package, I was given a room in their 3^rd floor, dubbed «executive floor» since it had this amazing place called Executive Lounge. They had light breakfast, cereal, fruits, milk, sodas, coffee, all day snacks and get this, night time desserts… all included in the breakfast package! This truly enhanced the experience.
Other notable points:
— the gym was spacious and one of the better equipped ones that I have come across in such hotels.
— there’s a Panera Bread, interestingly marked St. Louis Bread right next door.
— a grocery store across the road looked convenient although I didn’t need anything.
— free airport shuttle is a good service, but they can take their time to come and pick you.
The rates were good too so I would happily stay here again or recommend it to friends.

This is an older, more run down property. Usually short-​staffed, especially the restaurant. Staff occasionally displays an attitude (the wrong kind). We’ve stayed here about a half dozen times, but seriously looking for something better in west county. Alas, the choices are slim :(

Very charming older building. I stayed in the executive floor. Room was nice and bed was comfortable. Bathroom was in good shape. Despite some users saying the construction was better and more sound proof, I beg to differ. I had a con joining rooms in both sides and could here the rude person next door making calls at 11:30 at night. Also heard the same individual waking up, showering, and clamering around at 4:40 in the morning.
Hotel staff was very nice. My only interaction was the check in and check out.
Gym was superb. One of the best gyms I have seen while traveling. Brand new equipment and lots of it.

Old hotel that is under renovation. Rooms are dated, but staff is super friendly and go out of their way to make you feel welcome! The fitness center is great and reason enough to stay here. The location is walking distance to lots of restaurants and shopping. The grocery store across the street is great for a snack as well.

Nice and comfy place to stay. Friendly staff. Gorgeous décor in the front lobby. Close enough to downtown. And far enough away too. If you want peace and quiet. Easy on and off to freeway. And a nice grocery store across the street

Nice older style hotel in a nice area. Nice restaurants close by, with a supermarket across the street. Friendly and helpful staff. Room service is inexpensive considering it’s a nice hotel. I would stay again.

Loved staying here. The location (15 minutes to downtown) was great. It’s a beautiful hotel and the staff was very friendly. The workout room was also very spacious with more accessories than your typical Hilton. Highly recommend.

This is my «go to» hotel when I visit my family in St. Louis. I like it since it has a great location for easy access to everything, has an excellent staff, and is generally a clean, safe hotel. I also like the beds as they sleep well. The rooms are generally quiet and restful, the bathrooms exactly what you would expect from a Hilton property.
The secret to staying here is accessing the hotel on the side where the traffic signal is — it makes for a much easier entrance and exit. There is a food store across the street and a neat German restaurant across the street, too.
I noticed that the televisions receive the high definition signals and a vast array of cable channels that will make those staying a while happy. My Hilton Radio did not work, but I didn’t really need it since I used the wireless to access my music services. All in all, I had a great visit here and would certainly come back again.

The price seemed right on this hotel during a holiday weekend. Overall decent place to crash after a wedding.
Pros
— Immediately located off the highway so getting to and from the hotel and wedding location was a breeze.
— Friendly staff and prompt morning room service.
— Style is a bit outdated, but the room was clean and bed was comfy.
Cons
— If possible, avoid getting the interior rooms with «windows» that looked out into the hallway. This style of room was noisy and you could hear people walking down the hall and talking in normal voice volumes. For a light sleeper, this would make it hard to get rest.
— They need to replace their shower curtains. The one in my bathroom smelled like mildew. Ick.

Gorgeous hotel décor. It seems it was an independent hotel or manor at one point because it has too much character and unique qualities to be a typical Hilton hotel. We had a king junior suite. There was a lot of space but for some reason the bathroom was extremely small compared to the rest of the junior suite. We came here for a dear friend’s event. There is a barber there but not sure of hours. The room service closed at 11pm on a Saturday night :(They provided complimentary toiletries which was great. It had some old, broken down features but not too bad. It has a mall across from it with a Neiman Marcus and other high end shops. There is also a sort of grocery store near there across the road. It has free parking and you will not be guaranteed a room in the main hotel building and they have other buildings with other rooms in it. Free wifi in the room but not outside or in the banquet rooms. It was nice overall.

The hotel is so promising from the outside into the front entry way. Once you enter this named propoerty you really really feal like you are in for a treat. Man was I wrong. I will say the staff was the only redeeming part of the stay.
As i left the classicly decorated front desk to find my room I encountered some frayed carpet and maitnence opportunities. This was not of real concern till I enetered my room. What a disaster…
Good:
Bed was pretty comfortable
Staff
Bad:
Hair in the shower — looked like someone shaved a chiapet
A/​C — did not work
Rips in the rugs
Bad weight room
Overall dirty everywhere.
In my opinion this hotel needs some love and a face lift before I will go back.

Had my first stay here last week for 3 nights while in town for meetings. A few of my coworkers were grumbling about it, so I had low expectations, but honestly, there was only one hiccup in the whole process for me. Other than that, the staff is superb, very friendly and helpful, the breakfast was good every morning, and the room was big, clean, quiet, and comfortable. I tend to like older properties. Yes, they need some TLC, but the rooms tend to be bigger and the building overall is built more solidly and quieter.
My only issue was when I checked in, my room was stifling hot and the air conditioner showed absolutely no signs of life. They made me wait until almost 4 to check in. Are you telling me the maid cleaned the room when it was this hot? I’m shocked they didn’t have the A/​C already on to cool it off. I had to call the front desk because my unit wouldn’t even come on.
The maintenance dude arrived about 15 minutes later and had to crawl underneath it to do something to it, and then the thermostat on the wall was working. Soon the room was the temperature of a meat locker which is the way I like it.
The A/​C units are covered with a wooden cabinet to make them look nicer. Well, when the handyman was working on mine, he must not have pushed the unit all the way back up or something because it chose about 2:30 a.m. to fall forward, hit the floor, and damn near make me wet the bed. I’m sure the inhabitant of the room underneath mine was none too happy either. That was not cool.
But I’m a self-​sufficient gal, so I slowed my heart rate, got out of bed and put the cabinet back over the unit, and shoved a chair up against it so no more of those falling off the wall shenanigans would take place.
Overall I would definitely go back again. The location is great as well with several good restaurants within walking distance, a grocery store across the street, and a mall & movie theater across the other street.