Holiday Inn Express St. Louis Airport- Riverport

Do you like severly restricted wifi? Then this is the place for you. I’m not even talking about adult sites. This hotel needs to get with the program and realize that wifi is the new hot water when it comes to things customers expect with their room.
Otherwise the rooms are decent. They are remodeled so some of the older posts on Unilocal do not apply now.

I’ve had nothing but great experiences here. Comfortable beds, nice breakfast, friendly staff! We come to St. Louis a few times a year for are religious assembly and we stay here every time! I highly recommend.

I am always a cranky person when things are working not working correctly but everyone from maintenance to the front desk made my stay that much more enjoyable. They got IT to make sure Internet was working properly. They had maintenance come in and look at my cable which was being choppy.
They upgraded my room as well so I was comfortable. The one pain point I had was the toilet seat didn’t stay up which was annoying in the middle of the night.
I would come back because of the comfort as well as the staff going the extra mile

First off let me say that I received a room at this hotel at a corporate discount rate in the mid $ 60’s. Booking the room independently would have resulted in a cost of $ 120. I was upset at the flaws in this hotel at the discounted price and I would have been furious if I had paid full price. In fact, I probably would have demanded a refund and gone elsewhere. The only thing this hotel had going for it was the fact that it was moderately clean, in fact looking back I don’t remember anything that stood out as gross.
I noticed immediately when I went inside that while the small lobby looked good from a distance it had some issues. Most notably was the fact that they used laminate wood flooring for the lobby. What a terrible idea with all the traffic and water that gets tracked in. It was looking pretty rough on the joints. This was the first bad sign.
A few days before check in we called to ask if our room had a refrigerator and microwave. We were told that a request would be put in for one. When we checked in I asked again and was informed that no rooms at all had one but they could request it. I said we already did, but that request apparently never made it past that woman’s ear. The front desk guy, who was nice by the way, said he could request it. He called up maintenance who said they were running low and he didn’t know that one was available. After a few minutes he came down our hallway with one in tow. He said «you aren’t planning on using this are you». Really, not use something I requested? He said it was the last one and that the microwave turntable didn’t work. He said we could just use the one downstairs. Ironically when we used that one the turntable didn’t work either. Also, what he failed to tell us was that the refrigerator would freeze our food solid. We just spent $ 50 on food for the next 2 days lunches and it ruined almost all of it. Frozen lettuce is a terrible thing to eat. Hummus, apples, soda. All frozen solid and ruined. Err.
I was just reading some other reviews and noticed that over 6 months ago the ice machines were broken. Guess what, they still are. They only have one working ice machine available to the public and it’s on the top (6^th) floor. That means that there are at least 5 broken ice machines in this joint. They have signs on them saying that ‘if they don’t work’ go to the 6^th floor’. They state that like there is a chance they may start working again magically. How stupid. I ventured to the 6^th floor which I found to be under construction and a dark scary place. I rode the clanky, shaky elevator back down to the safety of the 3^rd floor.
Now to our room itself. It seemed to be very dark. When I went on a mission to turn on the lights I discovered that some light bulbs were just flat out missing. I was irritated that the bathroom didn’t have a fan at all which made it very humid in the room when you showered and did your hair. We had no less than 6 wifi networks in range of our room. Half of them didn’t work at any given moment. Then the process of logging in was very spotty. Most of the time the page failed to load where you have to enter the code. It was just miserable. Then the next time you use your device that network wouldn’t work and you had to trial and error to find on that did. I finally just turned wifi off and used cellular. When it did work it was very fast but just way to unreliable to use regularly.
I have stayed in this hotel before and remembered none of these problems so it seems to be going down hill. I would stay far far away from this joint if you can afford it.

Let me just start off by saying the shuttle drivers here are awesome. However, their shuttle service can be slow at times since there’s only one driver working at once. Keep that in mind if you’re depending on shuttle service to get you to/​from Lambert airport on time. Also, I received a call around 6:30−7am one morning from the front desk asking if I had made a shuttle reservation to take me to a 24 hr fitness… wtheck?! Not sure what to make of that. I was just really annoyed bc coming from California, I run on Pacific time so it was really reaaaaalyyy early for me to be woken up. GAH
I didn’t like the lack of dining options in the surrounding area. Perhaps that’s why they offer the free shuttle anywhere within a 5 mile radius: there’s absolutely nowhere to go if you don’t have a car (which was my problem). Plenty of parking if you DO bring a car, though.
The continental breakfast was bigger than expected and not at all crowded. The room itself was also larger than expected and adequately clean. The fitness center left something to be desired (but that’s to be expected). I did really like the business center; two computers/​printers set up with complimentary printing. Free wifi isn’t too bad in terms of speed. TV also had some decent channels. No microwave or mini fridge :(heater was kinda loud but I’m a heavy sleeper so that didn’t bother me too much.
The staff is very pleasant and friendly. I had only one negative encounter, but it was minor enough. Check out is at 12pm, so at around 11am I was still going through my final rounds in my room to make sure I packed everything. Housekeeping knocked on the door, didn’t hear my response I guess, then tried to enter my room but I had deadbolted the door. I asked, «Hi, can I help you?» in what I thought was a pleasant manner. She just replied «No!» then muttered «I just can’t believe people still in they damn rooms round this time.» Ummm, okay?

I’ve stayed at this express before but it’d been a while so my memory of it was cloudy. I’m glad that I only had to stay one night and I won’t be staying at this IHG hotel again. I’m a frequent business traveler and stay at IHG hotels exclusively. As many of the other reviewers stated, this particular Express isn’t so hot. There is very little around the hotel for food options which is a drag. The hotel itself is pretty clean and the breakfast area is pretty large for an Express. The rooms are old and show it. They’ve made what seems to be very little upgrades except for maybe LG flatscreen TV’s. The room I stayed in had a toilet that didn’t work all the time and a seat that wouldn’t stay up. It looked like the shower had been re-​caulked recently and was done blindfolded.
There are a few things that are OK… staff is courteous and friendly, the outside grounds are well kept with a couple of patio areas by the water, the breakfast area is large and not crowded, it’s cheap, and there is plenty of parking. There are a lot of other hotels in the area that are about the same price or slightly more that I’d recommend over this location.

Lipstick on a pig is right. The lobby and first floor are nice. The rest of the hotel is a wreck. The hallway smelled like urine. The rooms and beds were unusually small and outdated. We checked in at 10 pm to be given a room that had been half cleaned. The bath was good to go, but the beds were unmade and slept in. Get into bed in another room, only to go online to read the reviews. Yikes. The next morning we turned on the shower and the handle fell off. The breakfast was low quality, ice machines were broken. It’s amazing this place is getting the same $$$ as the brand new Embassy Suites down the road. Only stay here if you are getting one heck of a deal.

I thoroughly enjoyed my stay at this hotel. The staff were very helpful and friendly. The room was confortable. I slept like a rock on the bed. My room overlooked the little lake (the ducks were very cute). I loved the outdoor seating overlooking the lake for lunch. The «continental breakfast» was better than any other I had seen – biscuits and gravy, scrambled eggs, oatmeal, and more. There was a coffee pot in my room. There was plenty of parking close by. And there was a fire in the fireplace on a cold night when I first arrived, which was wonderful. Wifi was free!

Lipstick on a Pig. The common areas look very nice, but rooms are horrible. My room smelled like mold and stale beer. The appointments were old and worn and there wasn’t even a refrigerator.

Old, dirty, badly needing an update. Air conditioning unit sounded like a B 29 bomber. No decent food within walking distance except for Dave & Busters, two parking lots over. Lobby breakfast was horrible and just went without breakfast my last couple of mornings. Bed was clean, bathroom clean, and quick hot shower water. Plug strips have been added in the rooms for powering multiple devices.

Oh Holiday Inn, you cheap jerk. I stay with you because my wallet says to, but my brain always tells me otherwise. I should start listening to my brain. Stayed here over the weekend to attend a concert at Riverport.
First-​off, I’d like to say that Phil, the driver of the Holiday Inn van, is kick ass. Give this man a raise. He gets 5 stars. Also, the fact that there is a van that takes you to Riverport (and to Harrah’s, and will then pick you up at 4 a.m. from Harrah’s), for free, is also a 5-​star quality in a hotel.
But, this hotel is not a 5-​star hotel (I admit I wasn’t expecting a 5-​star experience, but if the cheapest hotel in the world is clean & friendly, they get 5 stars from me).
To start… Arrive at the room, find that the phone to call the front desk with is broken. Call the front desk from our cell phones to tell them this, and to request more towels. Towels never show up, phone never gets replaced. Strike 1.
Moving on… Realize that we only have ½ of a roll of toilet paper in the room (and no extras anywhere to be found). Ask the front desk for toilet paper. They don’t have any so Phil, awesome Phil, the driver of the van (and not the front desk person, mind you) is told to go find some by the pretty rude front desk guy. He graciously takes a roll from the men’s bathroom to give to us. Thanks, Phil. But still. A hotel with hundreds of rooms, and no TP? Strike 2.
Finally… Go to take a shower in the morning, notice that the vent in the bathroom doesn’t work. Said vent is covered in inches of dust & grossness. Ew. No wonder it doesn’t work. Strike 3.
So, the bonuses here are as follows: Phil & his van. No bed-​bugs (you bet your butt I checked the mattresses). Pretty quiet.
I’ll stay next door next time.

Decent enough property, but slightly ”used up” feel.
BUT: Park ‘n Ride to the airport is convenient and saves money. You can leave your car on their property for up to two weeks at no charge… with a FREE RIDE tot he airport AND BACK.
Signage is not good, you will probably drive by it a couple times…