Jim Butler Saturn

Jim Butler sends out very miselading advertising. Plus once I arrived at there, the salespeople were either rude or completely ignored me. Terrible experience, I advise everyone to stay away from this location!

This is now a Mitsubishi dealership, but I had a great experience buying a used Ford here. Terry Stockman was the salesman that I worked with and he was extremely helpful during the entire process; from the test drive, all the way to the day he gave me the keys to my car. I also never once felt pressured at all which is hard to find when car shopping. I highly recommend this dealership if you are in the market for a new or used car.

I believe they have changed their name since Saturn was sold. This location still honors Saturn warranties and is a certified service provider. I bought my 2007 Saturn Ion here in 07. I’ve had it serviced mostly here, and mostly because of my now-​expired warranty. They are okay. Pros: they always wash your car for free after any service, even oil changes. The staff is pretty friendly and helpful. When my engine had a malfunction, one of the reps looked up my power train warranty and got all my charges covered (was going to be $ 4,000!!!), unfortunately, he waited until after giving me the estimate (and a heart attack at the same time) to figure that out. I feel like they could have researched that prior. It’s called customer service. This same thing happened again this week when I got my THIRD flat tire since owning this car. Luckily I purchased a 4 year tire warranty. I spent an entire day on the phone with them to make sure it was covered. They would have charged me $ 130 for the diagnostic if I wanted to take it elswhere to buy the tires. I guess when the Saturn buyout happened they lost their records, but it was a hot mess. Luckily, it worked out in the end. Major downfalls: they are expensive ($ 50 for an oil change after tax) and they close at 5pm. I am never off work at 5pm. Couldn’t it be 6pm? really?