Ladue Nails & Spa

I have had good mani-​pedis here. But it is often rushed. No consistency between manicurists. I rarely get more than 30 seconds of massage on feet or hands. Watch the upsell. Everything is extra –and it’s easy to be caught unawares.

I enjoy the atmosphere but I recently had a gel manicure done there and I had to go back 3 times within 1 week due to the polish peeling off. Even after the third time the polish continued to peel. I finally decided to never go back and go else where. I hate that the service and quality was lacking because I loved the location.

Not but two months later… I went back back. I caved.
The place I had been frequenting got popular. Rightfully so, because they are great. Unfortunately, they don’t have the staff (or the salon space) to keep up with their new-​found popularity. One person on hand to fill acrylic just isn’t happening. And I’m not the appointment type for getting my nails done.
So I’ve been back to Ladue Nails 3 times now. All 3 times for a gel fill– all 3 times I have been completely pleased. Who knows. For now, I’m happy!

I’ve been getting my nails done regularly for over 12 years. I was complaining to a coworker that my regular salon was getting to busy so she suggested I try ladue nails. So u went last Sunday fir a fill on with gel polish. I liked it up online and it said $ 25+ for a fill in. Which is a high but I thought it would be worth it. I get there she rashes off my polish then before she starts the fill in then informed me that it works be $ 40 I was shocked I knew my face was like «what the hell?! $ 40 for a fill in» and my nails weren’t long nor was I getting a design. So not wanting to walk out I decided to give it a try. Now I really regret not waking out. I should have left that s**t hole. I went two days before my GEL polish started chipping. Not only was it chipping the fill was so thin the acrylic started peelung up. I got them done last Sunday I called on Tuesday and told the man that answered the phone what happened and he told me that I had to come in that night to have it fixed or he couldn’t do anything. I had to work so I didn’t make it. I called the next day and asked «how much for a fill in worth gel polish, no design?» The man replied $ 30 i don’t know what the hell is going on with that place but I will NEVER go back or suggest anyone go there. The most f*ed part about this is I gave her a $ 15 tip that she ACCEPTED knowing she did a shoty job, but no fear karma is here! The place doesn’t oven deserve 1 star

Do not ignore the bad reviews as the previous Unilocaler stated. They are here for a good reason! I went against my judgement and gave them a try and it was a waste of my time.
They are rude and no have horrible customer service. I walked in and a lady asked me what I needed. I told her that I needed to get my thumbnail repaired and I asked if they used colored acrylic. She grabbed my thumb rubbed her finger across my nail and said you’re going to have to wait the person that does acrylic is busy in a pretty nasty tone. So I said ok. I waited about about three minutes and a lady came up and asked me what color I wanted. I told that I wanted color acrylic. She said «we don’t have that, why don’t you go to the place where you got them done-​where is that?» Really
Being that I am in St Louis, and I got my nails done in Houston TX that would be pretty hard. Which is why I’m in Ladue nails. If i couldve gone to my awesome nail salon in Houston (Got Nails Nailtique-​Reanna) then I would’ve been there and been treated wonderfully.
Judging from the reviews I’ve read, it seems like they don’t treat newbies or someone wanting a minor fix/​color change too well.
Wont be going there again!

Rude to you if you only get a color change. Some people only have time for a quick polish! Learn customer service and aim to make your customers happy even if it’s a simple color change.

IGNORE THE BAD REVIEWS YOU SEE – THIS PLACE IS GREAT.
I’ve been going to this place for about 2 years now for pedicures. A friend introduced me to them and even though they are not very close to my home, they are worth the drive. Now I work 5 minutes away so they are even more worth it. Here are some reasons I love this place:
1. I am a runner, so my feet don’t look quite as pretty as some more pampered women’s might. The ladies here make my feet look beautiful. It is also harder on a pedicure when you’re a runner, and the ones I get here last longer than the other places I’ve gone. (seriously, I went to one shop and the polish was chipping off THE NEXT DAY.
2. The ladies here are thorough. They do an excellent job with making my feet smooth and removing all dry skin, etc from the winter or whatever. I get callous buildup from running and they do an excellent job removing the buildup. I also get the occasional blister and they take care of the skin from that too. Some people have mentioned that the girls here didn’t scrape their feet. Most places don’t do that anymore because it was found to be a health risk. So, kudos to them for following health codes.
3. This place is big, so they have a lot of chairs. I have never had to wait when I’ve gone to this place.
4. They are friendly – some more than others, but I think that it does depend on how fluent in English each woman is.
5. They have a MILLION colors to choose from.
Yes, I have had them ask me if I also want a manicure (which I never do; I can do my own fingernails) but they have never been pushy about it. Yes, you do need to tell them what pedicure you want – regular, deluxe, etc. Is that really so hard to do, people?
$ 29 is a very reasonable price for a pedi that lasts about 45 minutes, includes a leg and foot massage, and a comfy massage chair.
Give this place a try-​I am sure you will not regret your choice.

Two words: Rude and Unorganized. They rush you out of there, which makes me feel bad because I know it’s head boss whose telling them to wrap it up. I’ve even noticed over the years her hand gesture, signaling the nail techs to wrap it. I’ve also been asked by the nail techs for more money for a tip as I was told by one of the nail techs that the only money they make is their tips. They do a sloppy job and rush you. The workers all look MISERABLE there, and almost scared of the boss… She’s the stone cold ice queen you probably have seen walking around. I don’t have millions of dollars, so when I decide to treat myself to a mani/​pedi, I expect it to be a relaxing, good experience. This is NOT the place to go for that.

left no tip for the second time in my entire life at this place after getting a signature pedicure and a regular manicure. My stylist name was Amy, and it was the worst nail experience I have ever had. she did not ask me which mail packages I was therefore, just started going and then I finally told her what I wanted. She seemed a clumsy and like she did not know what was supposed to come next or what to do, walking away from me several times just to wander around for a minute and then come back. She turned the Jets in the footbath off and on seemingly unable to control the bubbles that built up almost to my knees. My pants where they were rolled up were soaked by the end of it. She used the water that my feet have been soaking in for 15 minutes for me to soak my hands in, she burned my feet with the towels and the hot wax and I told her that both are too hot and she didn’t listen, kept going, and told me to just hold still. six out of my 10 fingers and four out of my 10 toes have cuts and nicks on them from her attacking me with her tools, uncaring that I was bleeding she put lemon slices all over my skin as part of the package and put nail polish on the cuts. she didn’t clean up any of the polish around my fingernails, so I guess I will take care of that when I get home. At the end she took the towel from under my feet, packed up her things and walked away. She came back a few minutes later, sat in a chair a few seats away from me for a while, took a call and then disappeared. I sat there for about 10 minutes wondering if she was going to get me some of those flip-​flops to wear out, but when she never came back and I started to get irritated, well, More irritated than I already was, I went up to the girl who runs the front desk who was sitting playing on her phone and asked her if I could have any shoes and if I could pay. I told her about my experience and how terrible and painful it was and how I would not be coming back, and she charge me full price, $ 67, and told me to come back again. I would not recommend this place to anyone, not for the price and not for the service or experience. Spend your money elsewhere.

This place was great for a pedicure, but my god, DO NOT EVER GET A MASSAGE HERE. The room was really cramped. And cold, and they played CHRISTMAS CAROLS (granted it was the holiday season then, but dear god, that is NOT relaxing). Also the lady I had was über strong and I told her a couple times to lighten up on the touch, but she sorta didn’t. Finally and probably MOST annoyingly, the room was not insulated at all and I could hear people outside in the main space (where like a thousand pedicures and manicures are being given) jabbering away for the full hour I was trying desperately to relax. I would certainly go back for a pedi or a mani, but never going back for a massage.

I have been here twice and I really like it so far I usually see Jasmine she is a older lady, she has a serious face but she is super nice (not much of a talker though) I get the gel and she takes her time on my nails like she has all the time in the world. The facility is clean and nice décor… everyone is friendly and the have so many services to choose from. if your looking to get fake acrylic nails this might not be the place for you they are into natural gel nails and will try to push that on you.

I wish I could give it 3.5 stars instead of 4, it’s better than «okay» as it is my regular place to go for manicures and pedicures (gel or regular) but it’s not incredible. The facility itself is excellent! It’s clean, has plenty of tables, spa chairs and space which tends to be a problem at a lot of other salons. They offer the full smörgåsbord of services that any regular nail salon would have and have almost any color of polish you could want. The main reason why I don’t give Ladue Nails the full 5 stars? The service is spotty; sometimes you’ll have an excellent tech and sometimes you’ll have a grouchy tech that rushes. I also find this place to be a little pricey.
My most recent experience was for a regular mani/​pedi, it was the fastest mani/​pedi I’ve ever received which would be nice if I were say, on lunch from work and just needed to look presentable for a meeting, but that was not the case this time. It was later in the evening and I clearly had no where to be, I was there with a friend too who was very obviously getting more time consuming services than me. I was advised to say something to the manager and to get some of the excess polish off my hands and out from underneath my nails. The issue was quickly and professionally addressed, which I appreciate but I could have gone for a full redo on my pedicure, I just didn’t want to be THAT person.
TLDR: nice facility, good service 75% of the time, a little pricey but ultimately beats out any other local nail salons

Worst pedicure ever. They did not touch the bottom of my feet. For 29, I expect them to scrape them, not to show me what to use to do it. I have come in for a manicure before and have had a pretty good experience, but I am done. I could have half-​assed it at home and gotten the same results.

Ladue Nails is clean, quick and professional. I’m not sure why it’s gotten so many bad reviews. Three girlfriends and I came in on a weekday night without an appointment and we were seated immediately. I got a standard pedicure and wasn’t hassled to make it anymore «deluxe.»
This is a good place for a quick nail service and the outcome was very nice. I will be back.

Overall thoughts: unprofessional, dirty, felt rushed, subject to the upsell the entire time, terrible pedicure with very little massage even when I paid for that specifically, and got cuticles cut up during a fill.
Detailed reasons for taking my business elsewhere:
1) I understand salons get busy, but when they rush through your service and make you feel like you are inconveniencing them that is not okay.
2) As a result of being rushed, my eyebrow/​lip wax left hair and wax behind. I had to fix the missed areas myself at home
3) The pedicure is a JOKE. You pay a premium for the most sub par, lackluster pedicure /​and an up charge for a foot massage and it’s not even worth it.
4) You are subject to their upsells every 5 minutes. Whether or not you want it, they continue to push.
5) Lastly and most importantly… I didn’t have time to call and make an appointment for a broken nail. The past few times prior I had seen the same nail tech, Amy. When I arrived I didn’t care who fixed my nail I just needed it done. Amy was sitting across the salon staring me down the entire time and for the last 5 minutes of my manicure she sat next to my station with her back to me… Just very aggressive and uncomfortable. Felt like I wasn’t allowed to bring my business there unless it was to her.
I don’t recommend this salon. I never write poor reviews, but my experience after giving this salon a number of chances has gotten increasingly worse. Plenty of other great salons in this town to waste your money here.

I generally do not post my reviews but I felt what happened to me was so awful that I had to WARN others prior to going. Therefore, please believe what you read about the salon on Ladue Road! It is huge and a ton of people work there although I have visited the salon twice and was told I would have a 20 to 30 minute wait for a nail technician. I was told the 5 to 6 people just sitting around could only do pedicures. Normally this would be believable and acceptable but as I was leaving a young lady walked in and asked how long it would be for a manicure (same thing I was told it would be a 20 to 30 minute wait) and was told a few minutes and immediately seated. When I asked why there was no wait for her. The person at the front desks English interpretation got real bad (how convenient). As a person of Ethnicity I was appalled and will not return.
Keep in mind even on my first visit my $ 17 manicure somehow turned into $ 35. With little notification of the increase.

Although I am an avid Unilocal user, I have never written a review before. I also have never had such little respect for a place that I have repeatedly given a chance for my business. I have wasted my money here a handful of times and have only once enjoyed my simple manicure. I value the times I treat myself to getting my nails done and I feel it is necessary to inform others that do the same. Unfortunately, I was scammed here today for the last time. I received another crappy, RUSHED pedicure and manicure. On top of that was charged for having my gel polish removed… spending over $ 50 something for them to ruin my nails. The shape is awful and the paint job a complete mess. On another visit I asked for a regular manicure and was charged over $ 30 for a «deluxe» manicure? I am livid with this place. I can’t believe anyone goes here.

Be very careful about what they sell you here. Somehow a $ 12 manicure turned into a $ 23 manicure without me realizing it. They’re a little sneaky about it. I will not be returning.

This was the worst mani/​pedi experience I have ever had. I went with three other friends. We sat in the chairs next to each other. They started on my girlfriends while I waited 10 minutes for someone to come. Then when the ladies showed up, they were hasty and rude. They finished my nails 10 minutes earlier than my friends. I was watching, and I didnt get half the services they did even though we paid the same amount of money. My manicure looks pretty terrible. I could have done the same job myself. Then they sent me to the drying area, and while I was sitting there I was asked at least 5 times if I had paid. I gave them my cc, and the lady came back and stood next to me to wait while I wrote in the tip. I am extremely disappointed in this place. I don’t understand why people keep going back!

I thought this nail salon was average. I came here as part of a classmates bachelorette party events. The polish selection was okay — I brought my own and used my own.
I’m not a huge fan of nail salons in general because most technicians at these giants chains are not trained to use the tools properly and they don’t sanitize things well.
I think this plain was decent and the women realized we were in a large group so they were generally friendly. I do wonder though if they were talking about us behind our backs!