Lou Fusz Fiat Of Creve Coeur

I bought a new car there in December. All around unimpressive. The salesmen was young and inexperienced and made mistakes and communication errors throughout the process.
The car I bought they brought over from another dealership and they forgot the other set of keys. They said they would get them to me quickly. That was a month and a half ago and they still haven’t sent them. I have been there twice and inquired but still do not have them.
Fun car and happy with it but the customer service is pretty bad from start to not finished.

True to amateur Unilocaler form, this is my first review and I am only writing it because I’m so ridiculously unhappy with my experience here at Lou Fusz Fiat.
It’s going to be a long review but the main takeaway is this: THEIR PAYMENT SYSTEM IS SERIOUSLY FUCKED UP AND THEY NEED TO PAY CLOSER ATTENTION TO THESE TRANSACTIONS. The service itself has never been subpar, but this situation is a fucking hemorrhoid on what have been a great experience. I just want to warn anyone coming in here so you can buy the appropriate hemorrhoid cream needed.
Some time in July, I brought my car in for an engine-​related service that was covered by my warranty. I was going to Lou Fusz because at the time it was the only Fiat dealership in St Louis. When I picked up my car, I handed them my credit card as normal and the next day I started receiving phone calls saying that they only charged me for the tax amount and that I still owe them 280+ dollars for the balance.
Of course, this was a huge inconvenience and while the staff was apologetic, I continued to receive phone calls during the work day, some days EVERY HOUR ON THE HOUR. I just started a very intense new job in New York so it’s basically impossible for me to answer my phone during the work day, so you see how this is a problem.
Finally, I called with my credit card information. I basically flipped a fucking table when the lady who took my information charged me TWICE for the balance I owed. She later explained that she messed up with their new transaction program and that the charges have been rectified to only charge me the balance I owed, but I was still just pissed that they needed to generate all this activity on my card just to pay off a simple balance. The staff were mostly apologetic about the situation but the bottom line is: STOP FUCKING UP. I tried to pay as soon as I picked up my car, and somehow was punished for over a month’s worth of harassing phone calls and more credit card transactions. IT SHOULDNT BE THIS HARD TO PAY SOMEONE FOR THEIR SERVICES.

Bait and switch dealership… Let me start by saying my girlfriend and I buy everything cash. we received a a scratch off ticket in the mail and it said we won. So I verified by calling the number and it said congratulations, I was a finalist. I got a call this morning stating that I was a finalist and scheduled to come in. Upon arriving I was shocked to find out there is no such thing as a finalist. The prizes were a free car, iPad air, apple laptop or a Walmart gift card for up to $ 1000. As you can see in the pictures I upload… it seems no one has a chance at a $ 1000 Walmart gift card. The gentleman asked if I would buy a car I explained that we had just bought a house for cash and would be looking at car upgrades next year. I was then handed a Target gift card and shown the door. Upset that I didn’t even get a chance to win a prize listed. I called and spoke to Mike. He explained that it is up to them to change the prizes and that 5 dollars is just fine for me coming in. I hung up. I had not even checked my balance but just confirmed that 5 dollars. Obviously this place does not do what they say and would caution anyone purchasing a vehicle from them to double check everything. If this is how they handle a sales event then… (let your imagination fill in this blank). Also I was a finalist for what? all the winning numbers were predetermined…

My husband has had his FIAT about 3 years & in that time its been one thing after another. Most recently he took it in for an oil change, he picks the car up & the switch for the side mirrors doesn’t work. Worked before hand. So he takes it back and the service advisor, who is a total moron, can’t it explain it & tells him he has to bring it back. Ok, he took time off work to get there, they screw it up & now we have to deal with these idiots. Long story short, we find out that the switch/​motor for the outside mirrors has been a recurring issue, FIAT has known about this issue, but has done nothing to resolve it. The customer service is the worst ever. I would never buy a vehicle from any of these dealerships.

Bought my Fiat three years ago and have, to date, been completely impressed with the level of service of the sales, finance, service and billing staff. However, in my service visit today I noticed how filthy the sales floor was. Postcards strewn on undusted and cup ring stained tables and the floor unswept and a general grimey uncleaned apperance.

Awesome experience!

Loved my experience here. They have been nothing but wonderful.