Neustaedter’s Fine Jewelers

I called to ask about ring resizing and the man on the phone immediately told me that my ring might not even be able to be resized at all. He was very pessimistic, and seemed to want to urgently get off the phone. I told him it needed to go up by 3 sizes, and he said that it cannot be done, which broke my heart. This is my engagement ring! Next place I called said it could be done no problem.

My fiancé and I came to Neustaedter’s for my engagement ring and I must say we were pleasantly surprised. This family owned business is run by a husband and wife and they couldn’t have been more knowledgeable, helpful and sincere.
We did not experience the sales pressure that you get at most other jewelers you may find in the mall. It was also nice that they had a wide price range selection that would fit within anyone’s budget and so many options to choose from!
The husband, Richard Neustaedter is incredibly artistic and talented. He creates designs for many of the jewelry pieces in the store and he drew me an amazing initial monogram at no charge.
I would highly recommend checking out Neustaedter’s, you won’t be disappointed.

I took my engagement ring there to get beads installed. It’s band is too thick for easy resizing. The first time, the man seemed nice but also very unwilling to take our custom ring in. The next time, we spoke with the daughter of the owner. She was very nice and have the estimate of it taking one week. At a week, I called and the person on the phone seemed in a bad mood and was short with me. Said I’d have to until noon when they process everything. I called again and got a man. He said they normally call if they think it’ll take longer than their original estimate. Two days later, after hearing nothing from them, I call and the guy said he had no idea they took my ring to a laser specialist and he’d have to call there but he’d call back with a new date. A whole day later, a week longer than they said it would be ready, I got a call saying it was done. Two weeks of waiting, little to no communication, a bit unorganized, I get my ring back with two small beads…$ 75. They didn’t even size me when I dropped the ring off either. Although done of the in store service was great, I felt my ring was seen as unimportant to them. I will never go back here. However, if you have a giant diamond ring, I’m sure they’ll be very prompt with your service!