Quadrangle Housing

I have rented with Quadrangle for nearly two years now, and I have had nothing but good experiences working with them. I have had to put in a lot of maintenance requests lately (my building is lovely but older, and some of the fixes I’ve needed – like water pressure and rain damage, were inevitable), but the maintenance crew is always quick and thorough.
For example, I had a minor issue with bugs and put in a request to get my apartment sprayed at about 1 AM, someone from Quadrangle called me first thing in the morning to talk me off my ledge – she was so sweet and within an hour the pest control guy way at my apartment. He even taught me a little about the specific bug I found and chatted with me about what he was doing, what sort of chemicals they use, etc.
I’m also impressed by the level of communication I’ve managed to forge with the office. Paul, who I believe manages the maintenance or customer service crew, read my feedback on one of the maintenance visits, and he e-​mailed me to inquire about a criticism I had. We went back and forth, and he made two extra maintenance requests to respond to some of my minor criticisms. I was so pleased.
I do think that my apartment, when you include all of the utilities, is a bit expensive – but I’m willing to pay it in order to stay in the space. The basement is also creepy (really, it’s just old and a bit run down) and I refuse to use the washer and dryer (quarter machines) provided in the basement. They are icky. Thankfully, there’s a professional laundry place nearby that I can go and use.
Those criticisms aside, my apartment is lovely and I look forward to spending several more years here. I’m very glad to see that Quadrangle is as committed to my apartment as I am! My neighbor across the hall has lived in the building for 19 years (grandfather’d in when Quadrangle bought the property), which says a lot!

Leased a property from Quadrangle for about two years. Location was very convenient: 10 minute walk to a Metrolink station in the Central West End; rent was doable (included utilities); and maintenance was expeditious. Above all, the staff was very friendly and even helped me find a place to park my car over the holidays while they were repaving the parking lot.
I highly recommend Quadrangle to others (especially professional and graduate students!).

THIS REVIEW IS FOR PARALLEL PROPERTIES.
I’ve been living in a Parallel Properties (sister company to Quadrangle that handles grad and faculty housing) apartment for 8 months now.
As a graduate student who has lived in 6 different apartments in multiple college areas around the US, I believe I can give this company a fair review.
Overall, Parallel has relatively outstanding management. If you take just one thing from this, it should be that renting from a school affiliated company like Parallel should be your #1 requirement when apartment hunting. The difference between a school affiliated company and an independent private firm is that the affiliated company’s end goal is to serve the students, not to squeeze profits from them.
Management: Excellent, efficient at getting me signed up and moved in. (Will update later with move out experience)
Maintenance: Too good. I once just mentioned that something seemed odd but that nothing needed to be fixed. They sent someone to check on it the same day, with my consent of course.
A building on Waterman: Make sure to pick a building that was renovated in 2015. Newly remodeled units are clean and modern. Walls are thick enough to not hear anything from the neighbors. Even the door is solid wood, unlike normal doors that are hollow. Central AC and heating hooked up to automated thermostat that keeps it at your desired temp. These things are common in most of the Parallel remodeled buildings.
Negatives: No elevator so living on the top floor is a bit inconvenient, especially when moving in/​out or coming home with groceries. No covered bike rack so your bike chain/​gears will rust and your seat will be wet.

Very convenient location. Only 2 mins from Engineering school. Price is comparable with the house/​apartment nearby. Come with Internet, TV but not includes utility. The parking is free, but it is hard to find a spot during the day because it is so close to campus. The maintenance team is amazing. They response fast and can fix most of the things in the apartment.

Horrible experience. Do not do anything to piss them off, or they will threaten to report to the school saying you lied to «school officials». The company does not care about tenants and operates by threatening students. Will never deal with them again.

I’m not sure why there are so many poor reviews because when I called the office to get something repaired the maintenance staff fixed everything I asked them to within 2 hours of me calling them. Finding the place and getting set up in the beginning was a bit strange but overall it’s been a good place to live with helpful staff.

–This review is only directed to the leasing department, their maintenance staff are ok
I wish I could give a zero star…
One word to summarize all — SHADY
Guess what the manager is good at? straight up lying and being racist and rude.
I moved in Aug 2011 and I was from China, so I didn’t know any better. Naïve me, thinking that it’s an affiliation with Wash U so The housing company must be good. Well, it turned out the opposite. The whole experience with them is like dealing with mafia… (SERIOUSLY!) :(
Our apartment is old and shaky. Almost everything is falling apart. No disposal, no dishwasher, no nothing. After I found out one other unit in the building had all those stuff, my roommates and I just went straight to the leasing office and asked nicely if they could install one for us too cuz we cook so much, no disposal is really a pain in the a**. Guess what we got? The mgr sit us in the conference room for almost an hour by ourselves, nobody came to handle anything. Then the manager came, listened to us, and didn’t express any compassion, just a straight up «No, we can’t do it» and left. And then she sent two other employees to come talk to us, telling them «BE ‘NICE’ TO THE FOREIGN PEOPLE» in the hallway. Of course she was speaking so loud that we could here her even in the conference room. This thing didn’t get settled and we had to go back…
That’s not just it. After I moved out, I didn’t call the gas company and take my name off the gas bill. Granted this is my fault, but being someone from a different country, I didn’t know how this thing works. So lately I found out that the gas bill is still mailed to me, I called them and they said if Quadrangle could call the gas company and say ok I moved out this thing could get settled. So I contacted Quadrangle housing and it’s the same manager. She told me she can’t do thing bc SOMEONE IS LIVING IN THAT UNIT SO I NEED TO CONTACT THE RESIDENTS TO GET THE THING FIGURED OUT. Luckily, I know someone still living in that building, he told me there hadn’t been anyone living in that unit since when we moved out. Oh well, the gas thing is my fault, but STRAIGHT UP LYING!!! SERIOUSLY? That’s just outrageous.
Anyone, especially international student, PLEASE PLEASE PLEASE don’t get involved with them, it may seem convenient at first, but you will get a lot of s*** to deal with later, trust me…

Absolutely horrible agency! They will promise heaven and earth before you move in and then transfer you to a mean customer service person who will refuse to honor any of the promises made. She even asked me to move away when i insisted they keep their promise. A word of advice: Don’t take their word for anything. Make sure you have everything you want in the house before you sign the lease, or be prepared to spend a ton of money to put it in yourself.

Pros — If stuff breaks or you have a complaint, they’re right on it. And they’ll hold your packages if you’re not home. And it’s close to the school. If you have a bike, that’s a big deal.
Cons– Mis-​advertised my place. I specifically asked if it was roach free, moved in on day one and discovered about 300 dead roaches in my kitchen. It was a good two weeks of renovation/​tearing out stuff/​putting in new stuff to make my kitchen livable. Cleaning crews are a joke; they send in 16-​year-​olds with spray bottles and rags. I’ve also been dealing with roaches off and on since then, despite having a spotless kitchen.
Biggest con– They told me the area is safe. I live off Skinker on Eastgate. All the police I’ve spoken to have told me to move because of the high crime rate. There are muggings in and around my area during the daytime. They have been three murderers in nine months less than a ½ a mile away. I hear gunshots quite often; it doesn’t even phase me even more.
What the sin con: THEY OPENED UP MY BOX. That’s right. At their mailing center, they opened up one of the boxes that had come in for me from a pet food company. They check to see if such incoming boxes are food and if it is food, then they check to make sure you’ve paid your deposit. THAT IS A FEDERAL CRIME.

Quadrangle staff team is unresponsive to tenant complaints. We had a neighbor who would swing the front door open and having other tenants to close the door when alarm sounds and not answering door even when police knocked the door on and on which woke up everyone in the unit. Quadrangle staff’s response is you residents need to solve among each other. My friend who lives in another community was given a final notice after neighbor complaining about him being loud several times. Imagine how frustrated you would feel to have unresponsive management calling your concern silly when you have to deal with someone who is just apparently not reasonably behaved.

Perhaps, i wouldn’t have given a single start rating. I did my PhD at WUSTL and stayed 5 years. The only bad experience in WUSTL is staying in quadrangle housing. when i graduated they deducted my security deposit. They claimed that i had not cleaned properly. When I asked to send them photographs of my apartment to know the condition when i had left the apartment, they send photographs of some other apartment. There was slight stain in one corner, which is expected if you stay in the same apartment 2 – 3 years. Without showing/​informing me the condition of the apartment they directly deducted my deposit. when i asked then several times, they said go to consumer court and complain. It is not with me only. It has happened to several other friends as well.

Working with Quadrangle Housing was overall a terrible experience.
First of all, my apartment was not clean when I moved in and it was falling apart in many ways. The towel rack was literally hanging out of the wall, the shower could not regulate temperature, there were holes in the floor, and the list goes on. It seemed as though they really cut corners when it came to repairs. For example, they literally used tape to put up a mirror over the sink in the bathroom, but they put it up behind a towel rack, instead of moving the towel rack, so it didn’t work at all.
Second, although the woman in charge of maintenance is really nice and helpful in person, I asked them to fix a number of things that they never did and I gave up trying to follow up.
Finally, I have to talk about the «laundry room.» The laundry machines in my building were located in the basement, which literally looked like it was constructed by chiseling out concrete. It felt like a dungeon. There were pipes leaking water, you had to duck to get around, and if any piece of laundry fell on the floor, it was instantly dirty. Furthermore, only 1 out of the 4 dryers worked. So frustrating!
Insulation in the apartment was also so bad that my utility bills were ridiculously high.
Seriously, try to find another landlord.

The answer is no. There are some benefits to leasing through quadrangle; especially the convenience. However, their units are an average of 100 yrs old, and most are very run down.
They have been extremely unresponsive to my requests for critical repairs. I have called them several times to tell them that the door leading to the fire escape sticks shut which is obviously illegal and very dangerous but they have not made the repair.
I have also had horrible problems with cockroaches. When I turn my lights on, I usually see many dozens of them. It is really disgusting. I have complained several times, and they always say that they will send someone but they never do.
One final gripe… their prices are higher than most similar places in similar neighborhoods. If you have other options (and you do) look elsewhere.

Even though I no longer live in a Quadrangle building, it doesn’t mean they can’t try to annoy me from afar.
My complaint: Quadrangle took over two months to send a deposit-​return check. And that was only after a few nagging phone calls.
Reasoning for my complaint: My roommates and I left the apartment in pristine condition. It looked better than when we moved in. Even the inspector was in awe of our apartment during the final walk-​through. (Apparently Wash U students rarely clean up after themselves… and sometimes do things like leave gaping holes in the walls.)
We did finally get our full deposit back. I’m just saying that we shouldn’t have had to nag them for it… And it shouldn’t have taken over two months.

I was staying at the West End unit offered by this housing company for about 4 weeks while doing research at Washington U. This has got to be the worst accommodation I have ever stayed in — and I have stayed in a couple of youth hostels all over the world before. The bureaucratic stuff went really well and I had no problems whatsoever. After I arrived in St. Louis I went to pick up my key, which the housing people left for me, because their office was closed. I took the Metro to CWE and walked to the apartment building. I opened the door to my little studio apartment and I was shocked and disgusted at what I found, because the apartment had not been cleaned.
Here is a list of the disgusting things I found:
— hair in the bed and used linens
— hair all over the bathroom
— dirty towels on the floor
— dirt and soap scum in the bathtub
— old and expired food in the fridge and freezer
— dirty dishes in the cabinets
and worst of all:
— nail clippings in the desk draw!!!
I wanted to puke right then and there! I have never felt so disgusted. And then to have to pay that price! Are you kidding me. On top of everything else there was this strange odor in the apartment — a weird mix of cigarette smoke and room freshener. All my clothes smelled funny and not even Febreze could fix it.
Also, there was only one teaspoon and no tablespoon for me to use. There was only one large pot without a lid and a small pan. It said the kitchen was to come fully equipped, but equipped is something else for me! I am sure there is more that I could mention, but you get the picture. Yes, I received a $ 15 Fandango movie certificate, but that could not possibly take away the bad impression I have from this housing complex and company.
Overall, I cannot only NOT recommend it, I want you to stay away from it!

As a student, I just got this University Announcement via email. You can judge for yourself…
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At approximately noon Monday, Dec. 21, a female graduate student at Washington University was found physically assaulted in the basement laundry facility of an off-​campus apartment building in University City. The building is owned and operated by Quadrangle Housing, a subsidiary of the university. She was discovered by a Quadrangle Housing employee performing maintenance and winterization in the building. The building is located in the 700 block of Syracuse Avenue.
The woman is a tenant of the building but the university is not releasing her name or other personal information. She was taken to the hospital.
Investigation of the crime is being handled by the University City Police Department.
The University’s sympathy and concern goes out to the victim and her family, friends and classmates.
Washington University and Quadrangle Housing are directly contacting other students living in the immediate vicinity of the building and have issued a crime alert to students living in the neighborhoods surrounding the building. The university is offering counseling and support for others in the building and has also offered assistance in helping them move to another residence should they feel a move is necessary.
University City police and Washington University police are increasing security patrols in the area.

This housing company is affiliated with Washington University and accordingly primary rents out apartments to students. Although the website is missing some features and underestimates the actual distance of their listings from the campus, it’s easy to use and is updated regularly with pictures and floor plans. Furthermore, the prices are low as compared to many of the units that are privately managed or managed by other apartment management companies in the area. The condition of the units (while nowhere near the quality of your average California apartment) are much better than the ones managed by Byron Properties.
When you go into the office to look at units, a leasing advisor will help to match your requirements with the extensive list of units they have available. Ask for Robyn. Her professionalism and knowledge of the units are terrific complements for her friendly smile.