Schnucks Arsenal

I’m getting tired of this chain. The prices are soso, which would be fine if the service were good. The service is not good. I just jogged 6 blocks to get their before closing. Made it to the door at 11:50 PM to see a security guard and employee standing their telling me the store was closed. I asked «do you always close 10 minutes early». Reply: «well you know we have to count down and count money and can’t have customers in the store when we do that».
On most things I am easy going, but I’ve run businesses. If you close at 11:50 then put that on your sign and web page. Saying you close at 12:00 when you close at 11:50 or likely earlier is a lie.
Goodbye Schnooks.

Clean, friendly, lines are always quick, great produce and meat. They have a great beer and wine selection. It’s our go to shopping place.

We are willing to pay the higher prices because of the service and the staff here. I love Val the night manager. Regina always asks about our baby and is the sweetest lady. Debbie is always friendly and treats us so nicely. We love going there. All the staff know us abs makes us feel valued. We appreciate the service.

I’ve been to 3 other Schnucks (Lindell, Grand, Hampton Village) since moving to the city and this one beats them all. I can always count on this store having meat beyond ground beef and having fresh vegetables in stock. Those aren’t high standards but those are all the ones I really have anymore since Schnucks doesn’t seem to think city residents want nice stores.
Beyond my hate of Schnucks upper management’s handling of STL, this store really is nice. It’s similar to the quality of store I had in North O’Fallon, MO which means it’s a little aged but has workers always stocking and checking people out. I love that there are all sorts of local treats here from the Hill like meats from Salume Beddu, cheeses, pasta sauces, dressings, and pizza.
I have been approached in this parking lot by the car dent scammers that seem to live at the grocery stores and gas stations in the city. I was annoyed that the cart guy saw me being blocked in by the scammer and ran away once he heard me yelling without reporting it to the security guard or management. I had to take that step even though he was clearly aware that I was a lady alone at dusk being trapped in my parking spot. Luckily the team inside were very helpful once aware and I haven’t had a problem since. I’ve encountered the same crew at other locations in the city so this isn’t so much a Schnucks problem as a criminal problem. I just want to get my zucchini and tomatoes in peace!
4 stars is because I’m in the city, I want good Schnucks stores, and this one should be a model on how the others could improve. If I was in the burbs I’d knock them down a star but beggars can’t be choosers.

Holy wow… I’m used to having «less than» Schnucks out east. Like, terrible product and just bad customer service. But I go because I like Schnucks.
This Schnucks is AMAZING. Great location, huge parking lot, and huge building. They have a more robust selection of breads, cheese & other luxury delicacies. Plus, they have one of my favorite chips that I can’t find anywhere else but SAMS club.
Also, the booze isle is big and centered. My kind of Schnucks alright.

I really like this Schnucks over the one on Hampton. Nice and friendly staffs, never too crowded and they always have enough to cashiers so the lines are never that long.

This Schnucks looks a little dated but it has everything I need. In fact, in spite of not being the newest or fanciest of the Schnucks, this one has a superior selection of beers compared to the one in Clayton or Hampton Village. So while it’s not much to look at, it does the trick.

Much better than the Schnucks on Gravois. I drive a little farther to shop at this location. The staff is nice. The customers are nice as well. My only complaint is that the produce section is not as high quality as some of the other Schnucks I’ve visited. I don’t know why!

I went in to the store today on my way to work. I love this Schnucks as it is very close to my home. Usually the experience is wonderful. In and out quickly with great service.
Today was a different story. Apparently the management has given up on trying to train its cashiers and baggers to be friendly and attentive. As I was waiting in line the cashier Patti was deep into her own conversation with the bag boy about some police case she was aware of. She went into detail about autopsies and case points while haphazardly checking out her customers. (Apparently Sherlock Holmes is her great grandfather or something.)
It was finally my turn. As I stepped forward I got not one glance and a diffident «Hi» that let me know I was definitley interrupting her very important conversation with the bag boy. Not once did she look up or at my groceries as she carried on with her conversation. (lucky I didnt have eggs or this would have been a disaster.) She did not tell me the price of my purchase after she was through. I went ahead and used my debit card and entered my pin. Then I waited. And waited. And waited some more for her to realize my part of the transaction was through. with an annoyed face she completed her side of the transaction. All the while still in deep convo with the bagboy. She handed me my reciept with not a word or glance.
I had had enough. I stood there waiting for her to realize that her line was not moving. As she angrily looked at me I gave her the standard Schucks «Thank you, Have a nice day.» She repeated the phrase to me in what can only be described as deep and hatefilled sarcasm.
I don’t think the cashiers realize the danger that lurks just a few aisles over in the form of do it yourself check out lanes. I usually don’t like going to those because I enjoy the personal touch of a good and competent human cashier. However if service like this continues I would suggest to the manager of this store that he or she get rid of the under trained and incompetent cashiers and just fill the check out area with do it yourself aisles.

I don’t quite know how this location has a 4 star average… It’s not the worst Schnucks location I have been to, but it’s definitely not the best or even second best.
This store is older… And due to its age it doesn’t feel as clean. The lighting isn’t very bright either. The lock one of the doors at night (this location is not 24 hours) I believe for safety reasons, which I think says a lot.
There used to be this turnstile you’d have to go through to get inside which kind of made me feel like I was being treated like cattle. Like they thought I was going to steal before they even let me inside. That changed a year or two ago (probably two years).
They don’t carry all the products of the nicer Schnucks. For instance, no Fitz’s and no decent sushi (they have sushi, but none I would ever trust).
The cashiers aren’t as friendly or nice.
And the store has a weird layout. It changed semi-​recently, so it’s better than how it was… But still.
The deli is also not nearly as great.
My fave Schnucks (though it’s not the nicest of them all) is Webster Groves and I routinely drive there for grocery shopping to avoid this location.
Not as bad as shady Schnucks on South grand, but not good.

My neighborhood Schnucks. I’m so thankful for this location because it means i don’t have to go to the one on South Grand.

First time visiting this location. Much nicer than the @$)(*%@Y*@_ one closer to me. Ill be back!

This puts the Lindell Schnucks to shame (which really isn’t that hard to do…). It’s alot cleaner. I visited last weekend; they even had live music. The produce section is SO much better. Another problem I have with CWE Schnucks — they don’t sell organic salads. This Schnucks has probably 20 selections of organic salad mixes. In addition, they have a ton of FRESH organic fruits AND veggies. Apples, potatoes, onions. Also, it’s bigger.
If you’re looking for a way to get back to Kingshighway going north, you can’t make a left turn onto Khway, so just make a right out of the lot, make a right at the first stop sign (Brannon) and another right onto Southwest aka Vandeventer.

This has been my neighborhood Schnucks for all of my life and I love it. I see people on Unilocal are stating it needs to be updated but if you look at most of the things int he neighborhood most of the buildings are older. It gives it a vintage feel to me. This store is always restocking their shelves or willing to help. If you want to really go to a NEIGHBORHOOD store come to this one!

This store is outdated and in serious need of a remodel, but it by far has the best customer service of any Schnucks I have ever shopped. The staff here still lives up to the old Schnucks motto, «The Friendliest Stores In Town». Every employee from the shelf stockers and the produce men to the cashiers and the baggers make sure your shopping experience is a good one. Seriously, this store should be used to train new hires in customer service.
Even though I am shopping here more, I still get confused in the aisle layout. That is where the stockers come in handy, they are always there to guide me to the correct aisle. The produce staff has gone the extra mile going to back and searched for items that were sold out on the floor. Once I am done cruising the aisles for my food and reach the check out, I am greeted by a friendly cashier who actually chats while they scan. The baggers even say more then, «paper or plastic» and actually know how to separate and bag items.
I also like the fact that they always have a sufficient amount of staffed check out counters open. I hate using those self checkouts, I want to protect another persons job. As I said in 2012, this location also has some great eye candy that makes the shopping for groceries enjoyable. If they’d remodel this store, it would be the bomb.

I’ve only used the service once. The stated price for delivery was very reasonable ($ 14 plus tip). However, they didn’t deliver any of the frozen items so they had to send out another driver (which means another tip and waiting at my house for eight hours). Also, the substitutions were not reasonable IMO. E.g., they substituted an inferior brand (for the same price) for one product, substituted creamy peanut butter for crunchy peanut butter, etc. Some of the items I ordered were unavailable. No one called to see whether I still wanted delivery despite the warehouse not having several of the items I’d ordered. So what I thought was going to be a modest delivery charge for a fairly large ordered ended up being a fairly large delivery charge for a much smaller order, especially when you consider the amount of groceries I’ll need to take back from this order.
Part of this was my mistake in allowing substitutions but that is partly because the default on the order form is to allow substitutions. So whenever I went back to the product page to get information, it was reset to allow substitutions. I said no substitutions for most of the items but I did allow it for some. Further, they don’t let you specify whether a specific type of substitution (e.g., brand, flavor) is ok, it’s a global yes or no. Based on my experience, I’d strongly advise to not allow substitutions. (However, then you’ll need to assume that a fairly high percentage of your order won’t be delivered at all. Your choice: bad substitutions or no product.)
I thought that this would be like my local Schucks store, which IME almost always has the items I“m looking for. If they are out of an item, they often allow a good — excellent substitution or give a raincheck. Unfortunately, a far higher percentage of items that I ordered from Schnucks Express were unavailable. (That’s not counting the several ad items that weren’t even available for ordering on their website.) I’d guess that almost 25% of my order was not available (and so either nothing or a bad substitute was delivered). If my local grocery store’s stock were as depleted as Schnucks Express, I’d change grocery stores ASAP. Plus, you don’t get a raincheck when Schnucks Express is out of a sale item.
They need to have the website update in real time so that you know what products you’ll be getting. Also, it would be very helpful to have a button that let you select no substituions for the whole order. They need much better communication with the customer as well.
Bottom Line: If you don’t mind waiting at home for 8 hours for about ¾ of the groceries you ordered, this is probably a good service for you. It’s cheap (if you don’t have to pay for more than one driver due to Schnucks Express Connection’s mistakes) and (if they don’t mess up your order) reasonably quick. If you order by 7 PM, they will deliver (to your house or your local Schnucks, depending on where you live) the next day.
I’m going to try this service one more time. If my experience is significantly different, I’ll update the review.

Schnucks markets have been my choice of grocery shopping since I moved to the city over 25 years ago, and this location used to be «out of the way» for me but I still chose to shop here because I was happy with the service and the quality of the store.
This location has been «My Schnucks» for about 17 years now, I know the aisles, the departments and the layout of the store. the employees here are very courteous, and they take pride in their departments and their jobs. The store hasn’t been upgrade in a few years and could use some touch ups, but it still doesn’t deter me from returning simply because of the level satisfaction I get when I walk out of that store.
It’s nice to be able to go in to a store, find what I need and exit in a short time without the hassle of having to walk up and down aimlessly looking for the correct aisle, for the needed item. it’s nice to say hi to the workers by name and be answered back in the same friendly way. This will always be «MY» Schnucks…

Went to Dierberg’s yesterday after almost exclusively going to Schnucks mostly for location and convenience reasons. We were amazed the price difference, Schnucks is way cheaper wiuth the same quality products. This Schnucks «on the hill» features a ton of Italian cookies, cheeses, pasta, pasta sauce, etc from bakeries and restaurants on the hill as well as somethings imported directly from Italy.
It may not have the same variety that Dierberg’s has in terms of natural ingredient, gluten free, or organic products, but they have been making progress in this realm as well.
The store is always clean and the employees are very friendly. The manager even ordered me a special kind of alcohol that they didn’t carry. They have a better than average wine selection.
The fresh made sandwich’s are always a favorite at gatherings with our family.

I live closer to the Grand Schnucks, but I prefer this location. It isn’t usually as crowded and the produce seems fresher to me. I also like the little Italian section. But I have a few problems with it.
They recently stopped carrying stuff that I buy regularly. Where are the Skippy peanut butter, Planter’s honey roasted peanuts, and hamburger in 2lb packages? And for a while they weren’t carrying the snack size Edy’s real fruit bars that I like, but I did see them again on my last trip. I really wish they carried Haagen Dazs tropical fruit sorbet like the Schnucks in Columbia, MO.
Also, the cashiers and baggers are friendly but sometimes are too friendly with each other, carrying on a whole conversation with each other and not paying attention to the fact that a can of soup should not be thrown on top of a bunch of bananas. I even tried to put the things on the conveyor belt in an order that would be good for bagging. It didn’t work. Although, a trick that I learned recently after getting quite tired of the inattentive bagging is to use the reusable bags. (I have some I got elsewhere and purchased a few from Schnucks when they were on sale.) The baggers pay more attention to bagging when you use those bags. They also tend to pack them until they’re full, which I also like because it means fewer bags to carrying in the house.
And, while it isn’t as crowded, it can be just as tedious when the little old ladies come out. I have no idea what was going on, but when I went a few weeks ago there were old ladies everywhere, standing in the middle of the aisles and not hearing me when I said excuse me to try to walk around them.

This is what I call the «Arsenal Schnucks» or «The Schnucks near The Hill» — and do a majority of my grocery shopping here, since it’s not too far from Cherokee Street and definitely an upgrade from the Ghetto Schnucks on Grand/​Gravois.
Why an upgrade? There are a few reasons that come to mind:
— It’s cleaner
— It’s well-​lit
— No security guard necessary
— Produce is usually better — and there’s more of it to choose from
— The Hill section — full of gourmet pasta, pasta sauce, olives, cheese, etc.
— I don’t have to watch my back when going in and out, although I rarely go grocery shopping late at night anywhere!
Are the prices any better? Probably not. If I lived closer to a Target or Wal-​Mart, I’d probably shop more at one of those stores since they’re a better bargain. But Schnucks does the job most of the time.