St. Louis Union Station – DoubleTree By Hilton Hotel

Great place, loved the stay. Good customer service, nice historical touch.

Our stay was in July 2015.
I was here for a conference and my husband tagged along. The Grand Hall was breathtaking! The room was decent but a fairly typical room — comfortable bed, desk, TV, and another chair for sitting.
The Wifi worked well enough. I ended up charging my laptop and phone on the in-​room sink since there weren’t enough by the bed, but it worked well enough. They seemed to be remodeling some areas of the hotel, so I’d be interested in seeing how things look once this is done.
We loved the Grand Hall Lounge and the drinks they serve. It was so convenient to wander down there for a drink in the evenings. The light shows were also fascinating. By the third night, we would largely tune them out because we’d gotten used to them, but they were pretty neat.
There are somewhat limited dining options in the immediate vicinity, but there are several restaurants down closer to the Arch. I’d stay here again.

A really pretty place, with great service.
The only issue is the price.
We checked online and the Google result said rooms start at $ 89.
The website said $ 109 is normal.
When we checked in, rooms were $ 160 before any other add-​ins and tax???
Heck no.
But the manager registrar asked us what we their website quoted, and said they’d honor that quote.
However, our card was then charged $ 300 something for two nights.
Hopefully, they’ll amend the issue tonight before we leave, because this place is so pretty and pleasant!

We had a lovely stay here for one night. We were greeted warmly by all the employees, and even warm cookies upon check in. Despite a room mishap, a manager, Tranease (?) and everyone else involved, including a housekeeping supervisor (I didn’t get her name) was beyond accommodating. All kinks were beyond smoothed out and we received 2 drink vouchers at the bar, and the bartender was very knowledgeable and kind! We had a wonderful stay — their customer service, and facilities are tip top — you should have nothing to worry about while staying here. Not to mention, it’s in union station, so the atmosphere is very interesting.

Hotel is in an absolutely beautiful building. The Grand Hall where the bar is is stunning and a must see. They do an hourly laser light show here that is pretty cool. We were here for the Polar Express dinner and show. The show was fun but the food was just awful. Overcooked salmon and chicken with dry pasta. I don’t have high expectations for buffet meals but this one was particularly bad.
We stayed in a newly renovated room which was really nicely done with very comfortable beds. The mall attached to it is basically a vacant shell with a couple tacky shops. A shame because it’s gorgeous. Hotel itself was very comfortable and staff was friendly and helpful. Would definitely return.
One suggestion — offer a nut-​free version of those cookies!

I can’t say enough about this beautiful hotel, the light show and the amazing people working within. The Executive room is a steal as you get treated like a queen for breakfast and evening apps and cocktails. Thank you Qiana! Probably the most pleasant staff I’ve ever encountered in a hotel.

Chose the Doubletree on my last few visits because it’s walking distance from my office, but they also have a shuttle AND… HEY! Free cookies!
Service here is great, from the front desk, to room service, to the valet guys.
The hotel itself is just a little… odd. The lobby is huge and intimidating. The light show at night is indeed spectacular… once or twice (it does change) but otherwise bring a sweater and be prepared to feel like you’re hovering in the dark. I especially take offense (okay, not ‘offense’, but definitely ‘moderate annoyance’) at the orchestral renditions of rock songs they play in the lobby between «shows». The Muzak version of «Smells Like Teen Spirit» will make you want to slit your wrists. Don’t even get me started on how they butchered Lady Gaga’s «Poker Face».
The bright spot in the lobby? The bartenders. Talented men and women, very attentive, happy to make suggestions if something on the menu didn’t stand out, and blessed with a sense of humor.
Beyond the lobby, Union Station just feels well, deserted… Dead… Left to wither. Nothing was open when I was around. I refuse to eat at the Hard Rock Café, and Landry’s was just «meh», so all that was really around was an Irish bar. Would probably be nicer in warmer weather though.
The rooms are, well, rooms. They’re clean and to the Doubletree standard. Wish they had USB ports standard in the lamps, but not yet. But as a bonus, I was able to easily use the HDMI adapter from my Surface to watch all the movies and TV shows I’d previously recorded to it, so no need to sort through the agony of network television.
Also, a woman’s opinion, I appreciate the hair dryers, but there’s nowhere outside of the bathroom with a nearby plug AND a mirror, to use them. I hate trying to dry my hair in the rainforest of a humid bathroom, so a plug near that long mirror by the door would be nice.
I called down to room service twice. It’s pricey, but after 12 hours at the office sometimes the flannel PJ’s have to come out and stay out for the night. Kat always delivered my room service orders with a smile, and promised not to judge that I’d requested three bottles of beer and at least one (FREE!) Doubletree cookie with each order.
Don’t know if I’ll stay here in the future, but that’s more down to the surroundings and not having many options for dining, but really enjoyed my first visits.

This is a really unique place. It was the train station built back in the golden age of trains. The people are really friendly. The rooms aren’t anything special but the rest of the property is really nice. They even have a light show in the main lobby throughout the night.
I ate in the restaurant. It was good. I had the fried ravioli (I was told it is a at. Louis specialty) my friends had burgers… I posted pictures.

Wonderful place to stay, the most beautiful buildings in St Louis! Great rooms, super staff. We hope the shops will begin to open, was & can be again a great destination for shopping! What a breathtaking building!!! Great hotel!

I was very blessed and lucky to stay here a week. May have been totally out of my price range if not for the amazing Priceline but The amazing staff and hotel make this stay so well worth any price. I did still give this hotel 5 stars even though
I did have a few issues with housekeeping but I want you to know I found the rooms here far cleaner then anywhere I stayed. Then the issue I had which was that one day when my room was cleaned a piece of broken glass was left in The middle in the door where you walk I to room. However, when brought to their attention the housekeeping Supervision was very prompt and courteous and went above and beyond as well. Stephanie at the front Desk made me and my Service dog India’s stay Stellar making sure we were taking care of and was in tune to how we were and check in on us often the week I was there. She was a kind and genuine nature. The live for her job and people is a parent and reflects highly on the Doubletree Hilton and they should feel very honored to have should an amazing employee. I would come back merely for the experience and care she extended.
This Hotel is set in an amazingly beautiful building with endless sights within and breathless just around the grounds. The hotel offers endless amenities, a light show, a mallish ground floor, banquet and meeting rooms, amazing stop for weddings, a light show that is friggin awesome. Ummm it’s UNION STATION so yes trains. The metro is a stones throw. Ummm HARD Rock out back. there’s so much in one place and I haven’t even started to name it all. In the market place for you Starbuck lovers it also is right there for you.

Magnificent hotel! We attended a wedding, which included a spectacular and magical media show on the ceiling of the great room. The hotel’s accommodation were on point, which included a dog park at the rear of the hotel for our pet.

Best family hotel in St. Louis bar none. The lobby is amazing and has a really cool multimedia show every hour in the evening. The staff is the best staff I have ever encountered at a hotel. They go way beyond to make sure everything is perfect. Hilton should just send their trainees here and let them learn from the best. They truly were spectacular, from the bellmen to the managers. They do everything they can to make it great and their attitudes are always positive, a rarity these days. While the facility is great, the staff is what makes this hotel wonderful.
There are actually 2 hotel room areas. We stayed in both as we added a day to our trip and changed rooms. The larger «new» hotel appears to be 20 – 30 years old but is nicely appointed and is what you would expect in a typical doubletree. Not lavish but comfortable, clean, a little dated but exactly what was expected. Full disclosure: we had a run in with bed bugs in a pull out couch for the kids. The staff was immediately responsive and remedied the situation and it was obvious that they did not want that to happen any more than we did. It can happen anywhere and is not reflective of the hotel in general.
The «old» hotel is the original hotel. It is scheduled to be renovated in a few weeks. The rooms were large with high ceilings and we actually preferred the old rooms to the new. They have an old school charm but were well appointed. Can’t wait to see what they do with the remodel.
The common areas are really cool. It is a repurposed train station and they really keep with that theme and it’s cool even if you are not a train buff (which I am not). Lots of history and charm everywhere. The kids absolutely loved it and the staff were great in helping with the scavenger hunt and making the kids feel welcome.
It is not the Four Seasons and don’t expect that type of stay but without question the best hotel in St. Louis, and thanks to the overall experience one of the best hotels I have ever stayed in.

This is not just a double tree by Hilton m, this is a historical Landmark in St Louis Missouri and an exceptional place. It’s very special not only for its history but for its amazing friendly staff, that truly delivered a five star hotel service.
The rooms are clean and detailed to the finest m, your will think it’s a Ritz Carlton instead of a Double Tree!

I have to say that this just jumped onto my all time favorite hotels list and I travel a lot!!! As soon as I pulled up I felt like I was going into a castle. Then when the doors open, I felt like a kid and said «whoa!» I couldn’t believe how beautiful it was. Totally took my breath away. It reminded me of Grand Central Station but a little more elegant which is difficult to beat. There’s an hourly light show that changes up and is very entertaining. Staying there is an experience. I can’t wait to go back. It’s great for business, family or any thing. Darby at check in was great and so was valet. This is a wow experience and the cost is very
reasonable. You’ve got to see it.

This hotel is located in the old Union Station. The lobby is amazingly beautiful with a bar, hourly light shows, marble, and other ornate accents. Our room was in the older part of the building, which origins date back to the late 1890s. The fixtures were a little dated, but I can say that they were still nice. They actually fit the theme of the hotel quite well. The bed was comfortable with nice dark shades.
The only part that was kind of a bummer for me was the rest of the old Union Station itself. There was a food court with maybe 3 vendors still open. Only a handful of what seemed to be cheap STL tourist retailers were open as well. The rest of the building was in poor condition. I was just looking for a fun environment outside of the hotel and was disappointed.
Anyways, the hotel has an old feel, but they have done a good job keeping the essentials new and clean. We will definitely be returning here for our next trip to STL.
One suggestion: If you do end up staying at this hotel, upgrade to an executive room with access to the executive lounge. They offer a very convenient and delicious complimentary breakfast and appetizers most days of the week.
Cheers!

The hotel is set in the center of St. Louis near the original St. Louis Union train station. The hotel is a historic AAA Four-​Diamond DoubleTree by Hilton Hotel. It is within walking distance to Union Station MetroLink station, which I took for about 20 minutes from the Lambert International Airport.
The hotel features their recently restored impressive «Grand Hall» as a lobby lounge area with its sweeping archways, gold leaf detailing, mosaics and art glass windows. Transport back to a time when travel was truly extraordinary. The Grand Hall has a 65-​foot tall ceiling. The historic beauty helped achieve a top Railway Themed Hotel rating by Condé Nast.
The Union Station railway offers several restaurant options, including Hard Rock Café, Landry’s and a variety of food court choices and nearby local restaurants.
My room was a recently upgraded part of the newer hotel wing #5004 for $ 159 or $ 186 with taxes. As a Hilton gold member I had access to their very nice Honors lounge, which included complimentary breakfast and evening snacks. The lounge staff service here was very friendly in the morning and evening.
Check out my other St. Louis reviews and pics.

Wonderful service and very nice place to dine from morning till dusk. The staff did a very Nice job at both the dinner and breakfast time.
Breakfast here are two choices with two separate prices which I found odd. Not out of
Line for pricing but if you are unawares of the breakdown that each location is a separate charge you might be surprised when getting your bill
Left side of dining consists of a good assortment of pastries, breads, fresh fruit, granola, fruit dip/​yogurt and steel cut oatmeal. He right side is an omelet bar and eggs to order along with an eclectic selection of meats from pancetta to bacon. And you could
Get pancakes as well as make a fresh Belgian waffle.
Dinner one evening was a feast of the special — fresh Chilean sea bass cooked to a translucent perfection inside with a nice hard sear on the outside along
With fingerling roasted potato’s, white asparagus with a blueberry reduction smear. It was an overall balanced meal of favors complimenting and accenting each other. Compliments to the chef!

My husband and I ended up here as a fluke. My mother-​in-​law bought us hockey tickets for what she thought was the Memphis Blues. As she lives on the west coast and couldn’t get her money back, we declared a necessary road trip. It was a moral imperative for hockey tickets.
A co-​worker, originally from STL, said we had to stay here. Boy, was he right. Entering up the grand staircase of what is a historic train station, is the lobby and the bar. The model trains and some original pieces of the station that are still there are incredible. There are two little nooks across the lobby from each other. If two people separate, and one whispers to the wall in their nook, the other can clearly hear it in their nook. That will keep the kiddies occupied for hours while you pull up a bar stool.
Upon check-​in, of course, you get the signature hot-​from-​the-​warmer chocolate chip cookies.
The valet manager was spectacular and pointed out great locations to eat, taught us the local’s shortcut to get into the Scottrade Center. He could also provide turn-​by-​turn directions to most places by foot or by car. He was so much more reliable than the Garmin.

LOVE THIS BAR!!! MOST BEAUTIFUL BUILDING IN STL! If you have not been go! Even if you just take in the space by walking around… Yes the Bar/​drinks are too $$$ for STL!!! Wish they were lower but love going here for the architecture! Come on 21 $ a glass for Rombauer when a bottle is average $ 38? yikes. Love hanging out here, could do without the gimmicky light show especially at night when the kids are not in the bar… :)

The St. Louis Union Station DoubleTree is a class act!
I was recently in town for a wedding and booked 3 nights here sight unseen online. The pictures looked solid but when I finally arrived in person I was absolutely blown away with this Hotel. The Bar and Reception area is nothing if not gorgeous. The 20’s era art deco architecture is simply jaw dropping! The Hotel uses this incredible back drop for nightly light shows on the ceiling every hour on the hour and I would suggest stopping in just for a drink to see the light show, regardless if you are actual staying in the Hotel or not.
As for the rooms, they were clean, spacious and offered just about anything you could ask for at this price point. The room service, housekeeping and front desk all keep up their end of the bargain. I am not used to carrying winter clothing and I accidentally left a very expensive coat in the Bar area during my stay. I called the front desk the following morning and was delighted that they not only had my coat, but they hung it up in their coat check and brought it back to me. That was impressive.
I do not get to the greater Saint Louis area often but next time I do, I will be sure to book a room at St. Louis Union Station DoubleTree by Hilton Hotel.