The UPS Store

I was treated abysmally at this store by Rick, the owner/​operator, who apparently has a reputation for talking down to customers and treating them horribly. I didn’t do myself any favours by yelling back at him, but that is beside the point of the horrible customer service (in fact, the lack thereof) I received at this store.
I bought a packing tape gun at this store for $ 20 (only $ 10 at Home Depot, BTW) which turned out to be defective. When I brought it back the first time, he told me first that I could not return a product that had been opened (how would you know it’s defective, then?), and then that I was just using it wrong. He tightened the wheel on the tape dispenser and sent me on my way.
An hour or so later, my wife was using the tape gun to tape up a box and the wheel shattered. When I tried to bring it back today and explain what had happened, he refused to listen, accused me of breaking the tape gun intentionally (for reasons that made no sense), and threatened to call the cops if I didn’t leave. Needless to say, I was livid — sure, I shouldn’t have yelled back at him and cussed him out, but there was no way he was going to give me my money back regardless. He basically ripped me off for $ 20.

Nice person behind the counter… got me all the prices I asked for no problem. I was in and out in less than 5 mins too, which was nice.

Well, at first I was really excited about the service. They helped me get my packages ready to ship and do all the paperwork for me bec I was using my company credit card. The costs? Well there is another story. for 2 day air for three larger boxes it was close to $ 1000 to ship. Ouch. I could have packed things in a suitcase, and delivered them myself with a two night stay for that much.
What got me is I went back in the next day to ship some last minute adds. Got the same manager as the day before. Told him what I needed, and he confirmed yes, they will go 2 day air and arrive Wed. GREAT! Only this time I needed to use my company’s UPS account number. (Which apparently isn’t as easy for them…) so he made me fill out a form for each box. He handed me the forms and I filled them out. and left. Fine so it took me an extra 10 min… its all good.
Well, what i did NOT do is double check that the Manager gave me the correct form… he did NOT. he gave me a ground form. I only caught it the next day bec i wanted to do a double check on all the tracking numbers. Our meeting’s keynote speakers books (6 boxes of books she purchased for our meeting) that needed to arrive Wed for our Thurs presentation, were going to arrive on MONDAY. … FAIL.
So in the end we had to rebuy all the books and have them FedEx’d overnight.
SIGH… I am still working with corporate to try and work out a way for them to «uncharge» me.

Got a quote of $ 700+ to ship 5 boxes when I had expected, based on the experience of others shipping similar size/​weight, a price of around $ 300.
I asked the owner how that was possible and was there a cheaper way to ship. Nope, that’s it. Went to the post office with the same info and got a price of $ 205. I then went to another UPS sore and got a pice of $ 245. Needless to say I will never use this UPS store.