Tip-Top Cleaners

Bottomline up front: HORRIBLE! DO NOT COME HERE! They burnt one shirt, pulled two buttons loose and broke another button in half. When I noticed the one broken button, I asked if they could fix it using one of the two spares at the bottom of the front of the shirt. «We sure can!» was the reply. My shirt was blue with blue buttons. I come back two days later and they had shown on a white button with white threading. I asked to them fix it. They said” no problem.” I come back two days later and there was a NEW white button and white thread… I was very upset at this point. They lady at the counter said she would take care of this. I come back two days later and the button is blue… but the thread is white. WTH??? Never, NEVER come here.

Ruined a very light colored cream down coat. now it’s a muddy gray color. Naturally Tip Top doesn’t want to reimburse me the $ 250 I paid for the Benneton coat. Instead I’m getting the run-​around by management.

My sweaters smelled like they had been cleaned in a nursing home.

They do a nice job on shirts. But, watch the time they close. Two times they closed early with the employee waving me away.
Not good.

Worst customer service. Wish there was another cleaners in the area. They would make a fortune.

I’ve seen a lot of bad reviews about this store. I’ve always found polite people working here, and my shirts have always come back clean and starched, on time, at a very fair price. No complaints.

Light work nothing major

This place is convenient, but what you make up in convenience, you lose in price and service. They also charge a lot. Service is pretty gruff. I’m in the market for a new place to get my shirts cleaned…

I had to cheat on my usual dry cleaners last month because while they are amazing and cheap, they don’t clean suede coats. I had just picked up this gorgeous suede coat at the Scholarshop’s bag sale, so I really did want to clean it before I started wearing it. I started by literally taking a phone book (I know! They still exist!) and going down the list trying to figure out how much it would cost me. For the record, most places are going to charge $ 40-​$ 50 to clean a leather/​suede coat, and it takes about 2 – 4 weeks.
Feeling pretty bummed out about it because a dry clean would basically be about 20 – 25 times more than what I had paid for this coat, I actually was just going to re-​donate the coat. But then a friend reminded me that I do stuff like this all the time (ie buying a $ 10 formal dress on 95% markdown and then spending $ 40 to re-​hem it because I tripped on it at the formal… don’t judge, it’s a gorgeous dress and I still have it after wearing it like 5 – 6 times)…so I started doing some coupon research because I really do like this coat.
So Tip Top has a website (
), and it has lots of coupons. Specifically, it has a coupon for suede and leather cleaning for $ 25. What did I have to lose? That’s about 40−50% off, plus I would get to wear my coat. After not finding anything similar anywhere else, I decided to go ahead and see how things went.
So the bad stuff about this place:
*They are pretty slow. There are usually 3 – 4 people working, and there always manages to be a line. I don’t think it’s because there’s a lot of business (as my usual dry cleaners has more clothes displayed than they do and I get in/​out pretty fast); it’s because they just literally move… very slow. So don’t go when you are in a hurry because you’ll totally get pissed off.
*Cash only. Which is kind of weird because they are a chain, so you would think they would take credit cards. You also pay when you pick up, not when you drop off.
*Some of the other customers need to be more considerate of other customers. If someone is ahead of you, it’s not nice to barge ahead of them. Stay in line. What is worse is your parking acumen. There is an entire parking lot behind this strip mall for customers. So really, this doesn’t mean pull up to the curb, block the driveways, or double park next to a parked car. Seriously. But I guess since people see the police doing it while picking up their cleaned outfits, they think they can do it too.
It took them four weeks to clean my coat. It’s ok. The light spot on the back is gone, but the grime on the wrists are still there, improved though. Not knowing suede as well, I don’t know if that grime will ever be able to be removed… and I see that they did try because the cuffs were all uneven as they had pulled out the extra folds from inside. Was it worth it? I don’t know; we’ll see how often I pull this coat out of the closet.
I forget what the hours are, but they are definitely closed on Sundays, and I’m pretty sure they close at 7 PM the other days. Not sure when they open though… it’s all the same Monday-​Saturday.

Not a bad place. I would say the staff are «real» rather than unfriendly; I’ve never experienced anyone being rude to me when I pick up/​drop off clothes. The only thing I dislike is needing to pay in cash, but I can support a local business’ decision to not give away part of their profit to CC processing.

Just moved to CWE and tried this laundry store several times, but really don’t like it. Almost all my shirts will have very obvious wrinkles at the sleeves and the back, resulted from ironing. They have no idea how to iron shirts correctly.

after countless ruined clothes and broken buttons i finally figured out that it was more expensive to bring my stuff there than what you «save» on their low prices. did not know that dry cleaning could be that damaging until then…

Agree with previous comments about poor and rude service. Lost my favorite shirt once — I won’t be back.

Full disclosure is that I never actually got in to use the service. I did, however, call to check on hours and was treated very rudely by the person who took my call.
An additional question I asked during my call was regarding the coupons they have online. I, like many, don’t have a printer at home, so asked if I could just pull the coupons up on my SmartPhone. Very rudely (again), the woman told me that it was a dumb question to ask because it was obvious from the website that the coupons must be printed and presented. Keep in mind that these coupons have no bar code or any other unique identifier.
Rude customer service, and their «print only» coupon requirement is pretty stupid considering they have prominently posted on their site «Tip Top Cleaners is commited [SIC] to helping protect the environment.» Uh huh…

The service here leaves much to desire… Tip Top is one of the more inexpensive dry cleaning options, especially in the Central West End. With that said, it may not always pay to go cheap. I have used Tip Top several times, always with varying degree of success.
For the most part, they do an okay job. However, there have been times when I have gotten clothing back with a stain, a missing button, an odd press mark or flaky starch. Don’t think about complaining though as the clerks will want nothing to do with you if you complain. It’s hard enough getting them to say Hi when you walk in, no matter how friendly you are.
As with many dry cleaners, they only accept cash and checks. Also, don’t you dare lose your ticket as you will be subjected to attitude out of this world!

This place was just horrible! When I brought in my dresses that were not very messy honestly, they complained at how many ruffles there were on there. They actually told me that it was not even garuenteed that the light make up residu around the collar of my garments would even be able to be removed; I’m sorry, aren’t you a cleaner? You should never say that to a customer when that is your trade. Next, when I returned to pick up my dresses, the woman saw that I had pulled out a credit card, because this day in age that is what EVERYONE uses. She told me «Oh now, cash and check only…» as I commented as to where that was ever posted at, she just took my garments and walked away!!! Those women there are the worst, and beyond rude. I don’t know how they even stay open. I will never go back, and If I had known they didn’t accept credit, I would have immediately went somewhere else. DISASTER!

They only get 1 star because that’s the lowest possible option there is. Am I being super mean? Probably not.
The first thing you notice when you walk into this place is that it has a very distinct odor. I can’t quite describe it but it would definitely not make a very popular air freshener scent.
I hate this place because I brought my new suit to dry clean here and literally wore that sucker 2 times. When I took it home and had to wear it later in the week I noticed the button on my pants is missing!!! wth…
Furious I went back to look for my dang button, and apparently it’s a normal occurrence since the lady brought out 2 big containers full of buttons and stuff… My search ended in despair and I was forced to just take a random black button. You are only the Top cleaner if every other cleaner in the world was destroyed.

I use Tip-​Top Cleaners because it is relatively inexpensive (usually about $ 4 per item) and it’s close to where I live. The interior is clean enough, but I must say that the customer service leaves much to be desired. The employees never smile or even acknowledge me when I walk in, and they do not speak to me in a courteous way. Today I could not find my original receipt and the lady helping me acted like I committed a mortal sin. I have worked in dry cleaning before. I was always friendly with clients, and of course it is always preferable that clients remember their receipts, but there is no need to hassle them if they lose a receipt. I had to fill out a card with my name and information and approximate date of drop off. The woman located my items immediately, but still felt it necessary to point out to me that I was one day off in my estimated drop off date. They also do not take credit cards, which isn’t completely unusual, but still a hassle. One more thing, if you want to use a coupon, you have to bring it when you drop off. They get kind of pissy if you bring the coupon when you pick up. I have been to the Clayton Tip-​Top Cleaners before, and I thought they were nicer, so service can vary from location to location. If I find a comparably priced dry cleaner with better service I will definitely switch.

This place is a mess. They had 1 person working at the counter during the after-​work rush and she was in noooo hurry to keep the line moving. Speaking of lines, there isn’t one. It’s a mass of people, some waiting patiently for their turn based on when they walked in, and others nudging their way to the front to get faster service. While this may be a reflection on society and not on this business, the store should have some sort of simple queue system, knowing that they’ll get swamped at the end of the day.