US Post Office

Pretty pitiful service all the time. Long wait times, lots of attitude by the people working there, etc.
If you have a package delivery that requires a signature, just go down to the post office to pick it up, as their delivery carriers will not make an effort to actually knock on your door or alert you to their presence. Do not attempt an online rescheduling of a package, as the delivery carrier will tell you to just go pick it up at the post office when you finally catch him. Absolutely abysmal service. They shouldn’t offer services (signature requiring, I don’t know, alert that they are at your house OR reschedule of delivery) if they are incapable of providing them. Pretty sketchy.

This post office is terrible. They’re consistently rude to people — in the office and when out for delivery — and they constantly say they’re too busy to do anything. IT’S YOUR JOB. I only go here because it is nearby and my packages always end up here when they say they attempted to deliver and left a notice, but no notice is ever found. And Betty, start hiring people who know how to put a smile on their face. Customer service, anyone?

These people are friendly enough. The wait time at this post office is usually longer than average, especially during peak times.
I use this post office to pick up packages that can’t be left at my home without a signature.
The service is average but be prepared to wait.

I think people are too harsh when it comes to rating post offices. No one that I know of or even heard of has worked in a post office so when people judge their visit, you don’t have a clue on what should be going on in a post office. Also expect a wait and always expect a customer that has dumb questions taking up a ridiculous amount of time. I also know that it doesn’t take a rocket scientist to work here but when people talk about how slow the postal workers are or rude, etc, I doubt anyone has a clue to what postal workers have to go through day in and out. You go to the post office to mail something or buy stamps, not get your shoes shined so don’t be so judgmental like this place should be a 5 star hotel. Take it for what it is, a bottle of the barrel grinding job that provides services for you. Most likely you won’t even be returning to the same post office.
dp

Worst post office I have ever been to. Workers here are not only lazy and know nothing, they are also incredibly rude, annoyingly sassy, and utterly disrespectful. Not even vaguely deserving of the one star I’m required to give them for a review. Customers and the branch would be better off firing everyone there and starting from scratch. It’s an avoid at all costs place.

Let me preface my take on this location with this: I haven’t been here during the day. Ever.
What makes this a great location then?
Self-​service kiosks.
While free tape for sealing non-​USPS packaging would be a nice (completely unexpected) addition, there were plenty of self-​sealing Express and Priority packages available, even during the holiday season. With adequate table space for a patron or two to prep their shipments and two machines, I couldn’t have had a more hassle-​free experience than if I’d done the whole thing from home (and even then, you’ve got to have the supplies at home…).
Using the kiosks is as easy as following the prompts, swiping a credit card, and placing the package into one of the collection bins around the corner to the left.
Note:
* As with any shipping situation, it’s smart to bring a pen that you know works well.
* Don’t want to pack your shipment there, but do want to use Priority packaging? Order online for home delivery. It’s free. You can save yourself a trip entirely if you have the time to wait for the supplies to arrive and don’t mind leaving the package for your letter carrier.
* Lighting inside the Post Office lobby seemed fine, but the parking lot isn’t the brightest (although it’s on Maryland). If you’re stopping by after dark, as with anywhere, stay alert.

I had a terrible experience at this USPS location. I walked in with a small gift box to mail. It was crowded so I took a number but the number was meaningless because associates were pulling customers out of order anyway. Finally an associate asked if I was paying with a credit card so I could be helped by her. I said yes and she told me I needed to package my gift before sending it. I had a very squirmy baby in my arms so I asked her which package she suggested. She asked if my gift was breakable and I told her it would only break if it was crushed. She told me a padded envelope marked with FRAGILE would be enough. She handed me an envelope and told me to fill it out. When I had filled it out and approached the next available associate I asked her to mark it fragile as discussed with the other associate. She told me that wouldn’t matter so if it could break I should step out of line and repackage it. I expressed my annoyance at having asked the earlier associate and being given misinformation. She told me «oh she doesn’t know what she’s doing they never pay attention to fragile stamps.» Why does she work here if she doesn’t know what she’s doing? I told her this was a waste of time and difficult for me to do with a baby. She told me her mother raised four kids alone and never complained and told me I should have used common sense when packing the gift. I asked for the envelope back and told her I would mail it elsewhere. She refused to give it back until I paid the $ 1.78 I owed for the envelope I was inappropriately given. I paid and let her know that this is why the postal service is going out of business. She told me again that people can’t act without common sense and then blame it on the mail. I took my package to another store down the road, had my gift packaged for me by a pleasant person, and paid the same amount I would have paid at USPS. The customer service here feels oddly like harassment. I will never go back. 0 stars.

I’ve been using this PO for years! since I have to. If this were a private business… they would have been closed long ago. Terrible customer service, attitudes that make you feel like you are bothering them, very limited parking, etc, etc, etc.

I’ve had such different customer service experiences here than a lot of fellow reviewers. I’ve been mailing shit (not literally) for a long time and in many cities, and this is the friendliest, most accommodating crew I’ve come across.

It’s just like what my rating says: A-​OK!
The people who work here are less than exciting… but aren’t they working for the government? I guess that means they don’t need to provide me a smile and act nice to me when I am sending a package off with them. Whatever, I guess I can deal. It’s no different than any other post-​office I’ve been to. They don’t want to be there just as much as I don’t want to be there.
I still can’t decide on whether the folks that work here are intentionally, or unintentionally, slow. One time I came in with my package slip for my missed package and it took them a long time to retrieve it. I’m almost sure I could have wrote a novel during this wait time. I can’t say it would be any good though.
What’s also annoying is that without fail there will be someone waiting in line, but still filling out their package paperwork. I don’t think that’s fair. Take a ticket when you’re done with your package, not while you’re fixing it up.
Also, I don’t know what the rules are on what type of tape you can use on your package, but I was ready get in a fight when the lady over the counter told me I couldn’t mail something with duck tape on it. I spent at least 5 to 10 long minutes packaging whatever it was up with duck tape only to be told it wont go through. BOO! And of course they would never let you borrow any of their tape, so I had to go home sulky and repackage my package. Lame.
Sometimes during the rush of the day there is hardly any parking available. And we all know that most people have no idea how to park, so that makes things even worse.
Overall, this post-​office does what I need it to do, but not very efficiently or nicely. A little smile now and then wouldn’t hurt you!

Friendly, prompt, and satisfactory service. One of the nicer and more modern facilities in the metro area. Has two self serve machines, whereas all the other offices in the area have none.
TIP: Google maps does not locate this post office, so star it once you find it and then rename it in google bookmarks.

Limited parking. Kind of slow. The lady assisting with passports was knowledgeable & helpful, although curt.

This post office is the most convenient to my house, but I really should drive down to the UCity one instead. The Clayton location always seems to have a line no matter what time or day you go. The workers don’t seem in a hurry to get people through quickly.
That said, I had a really good experience today. The woman helping me was watching out for my pocketbook and when I said I wanted to find out how much it would cost to send a small box via parcel post vs priority, should said the cost was the same and I should get priority service. Then I said I needed insurance and tracking, and she told me to save my money on the tracking since with over $ 200 insurance (I was getting $ 300), they would have to sign for the item and I could check on delivery status by the insurance number.
I appreciate that she helped me figure out the best choices for the lowest money while still getting my items where I needed them as quickly as possible.
They do have a ²⁴⁄₇ machine in the lobby that can do quite a bit too, and are open on Saturdays until 3.
But all said, I’ve never had to wait at the UCity site. I should drive the extra 3 blocks and go there in the future.

I completely concur… this is not a quick in-​and-​out burger joint, bring something to eat so your blood sugar don’t drop while your standing in line. Also, don’t forget to grab a number. I waited so long it was like winning the lottery when my number was finally called. BINGO! That’s ME, I’m number 68!
I’ve frequented this location many times and at a minimum it takes 20 minutes to get to the counter. It seems to be a combination of too few employees and unprepared patrons still filling out shipment forms once they get to the counter.

I used to come to the Post Office all the time, as it’s located down the street from my former office. And man, is it slow! This is one of the Post Offices where you absolutely need to take a number and prepare yourself for a 20 – 30 minute wait, even if there are only a few people in line ahead of you.
This must be the hub for older folk in Clayton, because it never fails that there’s a person who needs like, major assistance, in claiming a package, sending a package, ordering stamps or just the regular business that happens at the post office.
And there’s usually only one person working at a time. The other two are out to lunch or just lurking around, toying with the idea that they might open up another line. But they never do.
The only reason that I give them two stars is because I got my passport here and the lady in charge of that line ROCKS! It took me less than 25 minutes to get a passport picture and the paperwork processed. It probably takes longer to order stamps in the other line.
If you do stop here on your lunch break, be sure to bring a sandwich and juice box to keep you occupied, ’cause you’re going to spend close to your entire allotted time waiting.