US Van Lines

A BIG thanks! Exceptional job moving my business. Prompt, courteous service… friendly helpers… nothing broken & everything in its place! Not the cheapest but I wasn’t looking for cheap… I needed quality and that’s what I got! I would GLADLY recommend and will definitely be a repeat customer!!!

I had US Van Lines pick up my furniture on July 30^th moving from STL to CA. The guys called and told me they were on their way and arrived during the window they gave me. That part was fine. I explained that I had my flight on August 11^th to CA and would like my furniture on the 12^th. They said sure no problem and finished moving all my furniture out. One of the movers asked for a tip which I found extremely unprofessional.
I get a call on August 9^th (4 days before my furniture was supposed to be in CA), saying that I had too much furniture and it wouldn’t fit on a truck so they’re waiting for a larger truck. I called them the next day and they said that they were waiting for a larger truck coming in from the east coast to drive to STL and then they could move my furniture.
Now…why had my furniture been sitting in their storage unit for 10 DAYS before some genius figured out that it was too large to fit on the smaller truck they had.
Meanwhile, I was in California on August 11^th and yep, no furniture. I kept calling and asking when it would be delivered, and instead of giving me a time frame or an estimate, they kept saying that «we have a 14 day period from when you want the furniture delivered to actually deliver the furniture.» Why would I have you pick
So one whole week later, I get a call on August 19^th saying «Hi, we’re in the front of your apartment with your furniture.» I didn’t get a call the day before, or even a courtesy call an hour or a half hour before they arrived. Thank God I was home, otherwise I’m not sure what they would have done with my furniture.
Long story short, DO NOT USE THIS COMPANY FOR YOUR MOVE!!!

I have moved many times, but this is the best of them all.
US Van Lines moved me from California to Wisconsin. There were 100’s of boxes, two cars and many items. Everything was orchestrated to perfection; they arrived at the day and time that we agreed upon, packed everything, left the house I was leaving behind clean, and they did that while listening to what I have asked of them, and paying close attention to my valuables. At the other side, they manage to put everything exactly where it should be, did a professional job, left everything clean, and left.
You know how it is… then you have 100’s of boxes to sort through for the next year. Not here. The way they distributed everything, and the way they marked everything was so good, that I was 80% unpacked within the 2^nd day!
The team was really nice, attentive, responsive, polite, and friendly. So was the price. Significantly better than the national firms, with better service. Go bit that!
Highly recommended.

US Van Lines told us it was going to take 5 – 7 days for our stuff to be delivered to us. It actually took them almost a whole month!!! When the guys came to pick up our stuff they asked if we were going to give them a tip! Who asks that?! I do not suggest anyone using this company. They don’t deliver your stuff on time as they promise. When you call them to ask when your stuff is going to come they keep assuring you it will be there by Monday week after week. It won’t show up until a month later. Horrible service and work ethics. They do not even deserve one star!!! :/

Agree with many of the prior reviews. We moved from St. Louis to Phoenix in May of 2014. The final cost was $ 1000 more than the quote.
I packed most of our stuff and asked them to pack the kitchen. I gave them packing materials including dish boxes and towels and sheets to use. They worked very slowly, and I caught them putting four unused dish boxes in a box, telling me they did not use them, I grabbed them back and said I would take them back to Lowe’s for a refund. They charged me for additional dish boxes and packed the towels and sheets in a box without using them as packing materials!
As others have said, the delivery to Phoenix was late…14 business days does not include the weekends, yet they delivered on a Sunday. Several items were poorly packed and damaged. They left a damaged floor lamp outside, without bringing it in and we did not find it for two days!
Got the run around from customer service department (which is contracted out). Direct quote when I called to check on my claim during business hours: «I’m not seeing it in the system and will have to check with the investigators and they have pretty much taken off for the day.» After many calls, I did get a Settlement Agreement, but never received the investigators report. They offered me $ 40 (no I did not purchase extra insurance). To get the $ 40, I had to fill out the form, have it notarized, and agree not to complain to the BBB or other agencies, or write negative reviews on sites such as Unilocal. Writing this review is more justice than the $ 40! Do not use this company!

Nine years ago my wife and I hired this den of thieves to move us from St. Louis to Poplar Bluff, MO. The quote was way under proced. They griped the whole time about the amount of stuff to move. The broke several items and stole more. My wife’s entire jewlery collection, some gold coins attached to a basebaall picture and a $ 300 baseball card to say the least. I tried to get the police involved, but neither Poplar Bluff nor St. Louis County would take the case. «We don’t know where the crime was committed” – Thanks for nothing.
I called these swindlers several times and always got the run around. «We have rights – we are Americans too» Turns out biggest part of them are illegal aliens from Mexico and Bosnia. Thanks International Institute of St. Louis – we did not have enough domestic thieves – you had to import some!
To add to the misery – the loss added up to $ 6000 which caused my homeowners insurance to pay me and then cancel my policy!
They showed up in Poplar Bluff at 1 am and wanted to unload. I told them it was too late and they came back the next day and threw things around. This trip took me 2.5 hours to make – them 7.5 hours. I guess it takes time to fence items!
DO NOT HIRE THESE THIEVES — -I HOPE THEY ALL ROT IN HELL!

Don’t use US Van Lines in St. Louis office if you move long distance! Scam of the moving dates and their insurance! Again, SCAM! Delayed 26 days from our preferred arrival date. Won’t pay for the delay. The furniture packed and unpacked by them got damaged, did not get refund. We bought $ 20,000 coverage insurance through them! They politely and friendly got our business at first, smiled at us when packing and loading our belongs, after that, your move is doom! They don’t have the arrival date! Although they said in contract to deliver within 14 business days from our preferred arrival date, NO! We received most of our belongs 5 weeks after the pickup date, 4 weeks after our preferred arrival date, 8 days after the latest contract date. They knew we had a 6 months old baby and 3 year old child, they did not care whatsoever, did not schedule an on time delivery.
We paid US Van Lines in St. Louis $ 6835.25 to move from St. Louis to Portland, OR. We did not have much furniture, the original quote (~$ 5700) was the medium price when we searched several companies. We chose them because they sounded polite and organized on the phone. They said it usually take them 5 – 7 business days to deliver, guaranteed to deliver with 14 business days from our preferred arrival date. Our furniture were picked up on July 27^th, 2012. We have told US Van Lines that our preferred delivery date was Aug 5^th. However, they never gave us an delivery date. I talked to them on Aug 5^th and found out they did not have the truck! and they did not know when to have the truck! They said they would call me when they had scheduled the delivery. We did not talk again until Aug 20^th. US Van Line called me on Aug 20^th and said the truck with our furniture had left St. Louis on Aug 19^th. However, they knew it was going to delay but did not tell us. The latest delivery date as on contract was Aug 23^rd, the 14^th business day since Aug 5^th. When I talked to the driver, he told me he had at least 6 – 7 other destinations to deliver before us, and would not arrive by Aug 23^rd. They finally delivered on Aug 31^st. We talked to the manager of US Van Lines in st. Louis office in Sept, 2012. The manager offered to send us a check of $ 300. The amount was sure not enough, but the check of $ 300 never arrives either. In Oct 2012, after we sent the furniture lost and damage claim to their claim dept, we got an email saying they would pay only $ 126.80 for our over $ 1200 furniture damage and loss. But we need to pay $ 250 deductible. In April 2013, after we submit a complain to BBB, they responded and asked who said to refund you the $ 300? Basically, you will g

Please use ANY other company to move your goods. Our shipment was lost along the way, and when it arrived, many things were broken and several furniture items were missing. Who loses furniture. Customer service is UNBELIEVABLY BAD. Hard to get someone to speak to, even the boss doesn’t return calls and all were rude and inefficient. Claim took 2 months to work out. DO NOT USE THIS COMPANY.

We had nothing but a pleasant experience with US Van Lines. We hired them to pack up some heavy furniture in St. Louis, store it for us in their warehouse, and then drive it to our storage unit in Illinois when we were ready.
There were two men working together. When packing our items, they were very careful not to damage any of the pieces. Some of the things were wrapped in plastic wrap, others were wrapped in blankets. They organized their truck so that our furniture was properly taken care of.
Once my husband and I ordered our storage unit, we called them up and made an appointment to have the truck deliver our stuff. When the drivers were 10 minutes from our unit, they called us so that we could meet them. They arrived on time, unloaded the truck and placed the heavy items in the storage unit.
Nothing was broken. Nothing was damaged. Top stellar service!

Me and my wife hired US Van Lines to move us from KS to CA. It was our first time hiring movers and they sounded like they knew what they were talking about so we went ahead and contracted our move with them. We OWNED 2 TV’s that they lost (stole, in my opinion) ! One was a LG 50″ HD Flat Screen TV and the other one was a Emerson 37″ HD Flat Screen TV. When our stuff got to CA we asked them where the TV’s were to which the guys said «oh you have to call customer service if you’re missing anything». The funny thing is that our 55″ TV box made it but without the TV. The 37″ was no where to be seen. We called customer service and after many arguments and aggrivated calls, they agreed to pay us $ 500 for $ 1500 worth of TV’s. We said that they should just replace them instead of paying us to which they replied that they’re doing us a favor and that most movers won’t even offer anything. This company is evil with no morals. They do not know the meaning of the word «TRUST» as in we trusted you to move our stuff safe and sound and you «lost» (stole, to me). They are unprofessional, untrustworthy and deserve NO BUSINESS AT ALL. Save yourself headaches and heartbreaks and go with someone else.

Should’ve read Unilocal first. Terrible experience, and I was only moving a few towns over.
They charged me more than double their quote rate. They worked very slowly. They damaged several things and didn’t wrap the furniture like they said they would. Did not treat fragile items with care. Pressured to hire an extra worker at a higher rate.
Came back the next day saying I owed more money that I didn’t owe.
Spoke to a manager at the office and got very little help from them.

It was a pretty awful experience. A desk was damaged and part of the shipment was lost; I was told the maximum I could claim was $ 75 because I hadn’t taken out additional insurance. Was pressured to accept the $ 75 settlement («If I give it to our office manager, I suspect he’ll throw the whole thing out and you won’t get anything.»)
The cost of moving to the West Coast was $ 800 more than my estimate (non binding), and I don’t believe any attempt was made to find the missing pieces from my shipment.
The man who packed up my belongings asked in front of the other workers «Will you be giving us a tip?»
I’ll never use this company again.