West End Ob/Gyn

I have not a had a good experience here. Lack of communication from staff and doctors, no sense of urgency at all, and just overall rudeness!
There has been multiple times that I have waited over an hour to been seen by the doctor, with an appointment. My doctor didn’t communicate correct information to me about my delivery for my daughter which caused me to switch doctors at 38 weeks! After finding a great new doctor at MoBap I needed all my medical records faxed over immediately and when I called the office explaining how I needed it done ASAP, they never ended up doing it.
Calling back 3 days later they claimed I needed to sign a release form which irritated me so much since they didn’t even mention that when I talked to them the first time! Do they not understand that I could go into labor at any moment? No they do, they just don’t care. Like the time the kept me waiting for over an hour.
Overall, do not go here. You can have such a better experience at so many other places. Pregnancy is such a great moment in your life and no woman should have that ruined by some unprofessional practice like this one.

Pros: I love Dr. Gray-​Swain and she delivered my first child at Barnes. I had a very good experience there – wonderful nurses, seen by my own doctor, and I live only 10 minutes away from the hospital. She always listens and makes time for questions and I had a lot of them! She is also very friendly and down to earth.
Brand new, very nice office space with free parking, near the hospital but not on the complex.
Cons: I did see Dr. Turner once (as it is their practice to meet each others’ patients in case the other is covering call when you deliver) in the office. I found her rather cold and impatient, which was surprising because she came highly recommended by a friend of mine.
The staff is usually friendly, but I have had some trouble getting them to return calls and not contacting me in advance for appointments.

Through my insurance and a lot of research I decided to get an Ob/​Gyn that was affiliated with Barnes Jewish and had a relatively small practice (2 – 3 doctors). I found West End Ob/​Gyn and got an appointment with Dr. Rosanna Gray-​Swain. She is really sweet and attentive, our first meeting went well, she explained a lot of things about pregnancy, delivery, the hospital, etc. She works with Dr. Turner who has more experience, but Gray-Swain’s credentials are also excellent. So overall I think they are good doctors, but I was ticked off by a lot of other things. On my second visit, I waited a good 50 minutes to be seen, after I went it, I did see Gray-​Swain on her desk but then the nurse informed me that she had to go for a delivery and Dr. Turner would see me. She was okay, did not ask questions, just listened to the baby’s heartbeat and literally only spend 3 minuted with us. It was annoying. That was my last visit there. I now switched hospitals and doctors.
Their stuff is not the friendliest… their conversations with each other I thought were inappropriate, I don’t like it when nurses who treat me that have weird easily visible tattoos on their bodies, some of them have these odd looking long colorful nails (you know which ones I am talking about, right?).
Their office is nice and clean, location is fine, they are in a brand new building close to Barnes. I am not sure if it’s because they are associated with Barnes and it’s more of an inner city hospital, they obviously have a lot of inner city patients and that’s fine, but if you have to listen to «ghetto talk» (if I can call it that) the whole time you are waiting to be seen… I’d rather really go somewhere else. I am not trying to be judgmental, but really if you are looking for a nicer, more pleasant office and staff, go somewhere else… and unfortunately I would have to say chose someone that is not affiliated with Barnes. Even though it’s a big hospital and one of the best in the country, unless you have a specific condition, don’t go there. It is too busy, the delivery floor and baby unit is packed with students… No one needs that…