Metcalf Moving & Storage Co.

Metcalf helped us on our move from Plymouth, MN to San Antonio, TX. They took great care of us and our belongings. Everything was so ridiculously easy. We just packed our own belongings, they took apart our furniture, boxed our mattress, wrapped our couches, and then loaded everything up. It was really efficient. The process took no more than 2 hours. The team that loaded us was crazy hardcore. All business and high energy and really nice. We had a leisurely drive down to Texas. Then a different team unloaded us, put the boxes in the correct rooms, reassembled our furniture, unwrapped the couches, and they were off. Great people as well. Overall I was really really impressed. Ron, the estimator was pretty much spot on with the weight estimate. The office was constantly in touch and keeping me updated on the status of my delivery. It was all delivered well within the time frame also. Not a single thing was broken including the motorcycle they shipped with out stuff.
I couldn’t have asked for a better experience.

Mayflower moved me from St. Paul, MN to Los Angeles in September. They made the whole experience incredibly easy. The representative that gave me the quote was professional and the cost was the lowest of 3 companies that I contacted. The crew doing the pickup was amazing and very careful with my furniture and boxes. A representative from Mayflower stayed in contact with me through the whole process. I never felt disconnected. The crew that delivered my household belongings was extremely high quality. And I got a refund because the estimated weight was a little high! I highly recommend this company.

We could not be happier with every part of our Mayflower experience. We moved from Saint Paul, MN to Ann Arbor, MI during the summer of 2015. Steve, who came to our home and provided our estimate, was courteous, honest, and a pleasure to work with prior to moving day. Our weight estimate ended up a little lower than the actual weight (as shown on the truck weighing sheets, of which I was provided a copy), but because they provide binding estimates I was not liable for the additional cost. This was not the case with another company who had given us an estimate. Donnet in the office was prompt in calling to provide information about the actual days and times of our move and to follow up on our experience. Parker (driver), Walter, and Bill were amazing. They kept in touch throughout the move, and moved our belongings faster and safer than I realized was possible. This was our first time using professional movers and I will not hesitate to do it again. Knowing where all of our belongings were every step of the way, watching the careful and deliberate way that everything was handled, and knowing that everything made it to our new home in the same condition it left our old one was worth the extra expense. If given the opportunity, I would definitely use this team again! Thank you so much!

The furniture arrived on time (in Las Vegas from Forest Lake MN). The moving coordinator had estimated a little too much for the move (because I decided not to move some items at the last minute) The estimated weight was for 14,700 LB at an up-​front cost of $ 10,000 of which I had to pay 110% upon drop off at the destination. But then they analyzed the before and after weigh station tickets (both done on the day of the move), my stuff weighed «only» 10,900 LB. Within a few weeks after delivery, a refund check arrived in the mail just as promised for over $ 3,000 but I can’t remember the exact amount.
The estimator also arranged for me to pick up a variety of different sized (slightly used) moving boxes, wardrobe boxes, artwork boxes, a half dozen rolls of shipping tape and a huge pile of new, thin wrapping paper a few days before the move. There was no extra charge for this and although I didn’t think it a big deal at the time, they were a lifesaver. I later sold them for $ 40 on Craigslist to a Vegas resident who was moving to Michigan. The lady was greatly relieved to get them from me and also deemed them a lifesaver, her words.
My son, who moved to Vegas from MN 7 years ago had a much worse experience with his (different) mover. They promised a week to get there but his stuff didn’t arrive for six weeks. Much of the stuff on the truck was personal AND business so his nationwide business came to a near standstill as he waited for the copy machine, computers, etc. to arrive!
«Doug Casper,» my driver, did a great job. He gave me his cell phone # before arriving at my house in MN so I had it for the entire duration. I tried not to bug him but I did call him 2 – 3 times during the move. Thus I always knew where he was (and knew that he was driving a little out of the way to pick up another partial load in Iowa and drop it off in AZ before he would continue on to NV with my stuff), and I would get an updated ETA which gave me great comfort even though the ETA remained the same as originally projected. I was also able to give him direct instructions on the best way to approach my house in Las Vegas. In addition to driving the semi, Doug helped load and unload the truck himself. .. so probably wasn’t a Teamster! He and the movers took down beds and the entertainment center and reassembled everything at the destination in the rooms I pointed to. Although I hired Metcalf, they have some sort of alliance with Mayflower so the moving van had the Mayflower name written in huge letters the length of the truck. But Doug didn’t work for either Metcalf or Mayflower. Instead, he worked for a third company based in IA.
They basically have one driver and then they assemble a crew of local furniture movers at each end. Both crews were great. They were careful, respectful, efficient, and kept working until the truck was loaded (or unloaded) without taking a lunch break or anything.

We moved on short notice and Metcalf was the only mover that could handle all of our needs. The estimator (Aaron) that came to our house was very professional, sociable and friendly. He did a great job of listening to us, explaining the process and answering all of our questions. The estimate was very reasonable. Aaron also did a great job of updating us on the status of our paperwork. The customer service rep from Metcalf also did a great job of updating us on the status of our loads (we had a vehicle that had to be shipped separately from the rest of our belongings). I have no complaints about the office staff at Metcalf, they were fantastic!
The packers that came were interesting to say the least. One smelled of alcohol both days he was at our house. His methodology in packing boxes was questionable at best. Items were mixed between rooms and the labeling of the boxes had little to do with the contents. The other must have been paid by the number of sheets of packing paper he used. He was overly cautious, which was fine.
Our possessions all went to the Metcalf warehouse as there were no large trucks available at the time. At the warehouse there was some repacking of some of our items (I’m guessing to tighten the load up for easier movement).
The load arrived 6 days after the guaranteed window, which Mayflower compensated us for. During the unpacking we found many items were damaged (mostly due to poor packing). Mayflower sent out a rep to evaluate the damage and compensated us for that as well.
Metcalf was great to work with, just keep an eye on the packers. I can’t thank Aaron Archibold enough for helping relocate my family.

We recently moved from the Twin Cities to San Diego after not having moved in 24 years. The hole process was handled efficiently and considerately, answering our many questions in a timely manner. Everyone down the line gave the necessary information with clarity and patience. The driver gave us a firm time on both ends and made that process calm and orderly. This was a great team!

Absolutely amazing! Moved from Minneapolis to Chicago and had zero worries. Picked up and delivered exactly when asked. Packed and delivered with excellence. I never write reviews either but this warranted a review. Ask for Aaron — great customer service. Highly recommend and it was cheaper than 2 other companies and they were not willing to work with me on dates/​times.

Horrible service. Even with well over a month notice, no driver was assigned to our account so items put into storage until they eventually were put into pods and transported — at different times — from MN to CA. They had audacity to tell me they were storing them for free. Extra moves and storage caused many things to be damaged and water damage from where they stored them. Now we have to wait 2 weeks for an adjuster to even start our damage claim; while my son still doesn’t have a bed because they destroyed his. No accountability on part of this company.

Metcalf Moving is awesome! I just moved from Minnesota to Texas and was so impressed with the whole process. It was seamless and stress free from beginning to end! I have moved 14 times in the last decade. This was the first time I’ve had a company pack my belongings and it was well worth the cost. Aaron, the rep from Metcalf, came to my apt to give me a quote base on my items. He was thorough and answered all my questions that morning and then responded to any calls and/​or emails within a day but usually within a few hours. Aaron was very helpful and adjusted the quote several times without hesitation as I added or removed items. When it came time to move, my personal belongings were treated with care, packed in an organized manner, and the team who packed the apartment was fast, efficient, and friendly! I continuously received phone calls from the team lead at the office to insure things were going smoothly and according to plan. I can’t say enough positive things about the move. All of my things arrived in perfect shape and on time! I am definitely a happy customer :)

Moving is hectic and no move is perfect, regardless of which agency/​mover you use. But the guys at Metcalf are pros and when hiccups (inevitably) occur, John Archbold runs an honest business and makes the moving experience as smooth as can be. I’ve compared up to 10+ moving companies and for long distance moves from MN, Metcalf has them all beat in price, quality and customer service.