Midas

I’ve been to this Midas location many times over the last couple years. What keeps me coming back is the friendly staff — especially Louis, the manager.
Louis and his staff have worked with me to accommodate my budget and prioritize repairs based upon what needed to be done in order to get me back on the road rather than what brings in the most money for the shop.

I resisted giving the «neutral» rating of three stars, to give them the benefit of the doubt. On the one hand, the shop was clean, counter staff person was friendly, wifi worked and they had free soda to offer. They also took my car in right away and I was a walk-​in for service.
**On the other hand** I was there for just over two hours, and charged an electronics diagnostic fee, for them to determine that the reason my headlights were out was that I needed new light bulbs.
The bulbs, I believe, cost about $ 10 at Autozone. In the past, I have replaced my own light bulbs — pop the hood, disconnect the connection thing, pull the light assembly out, remove dead bulb, put in new bulb without touching it with bare hands, push light back in, reattach connection, put hood down.
I will admit that I did not check my own light bulbs because I noticed that both were out, and I thought that was unlikely. As in, what are the odds that both light bulbs went?
That said, I am not a mechanic. I feel like troubleshooting «lights out» for a mechanic should start with: are light bulbs dead. (Right?) I also would have accepted the 2+ hour of waiting for them to realize it, since it didn’t occur to me either. I get it, both lights out at the same time…
**However** charging me the electronics diagnostic fee? That is what feels wrong. When I looked surprised, the polite man at the counter said, «I am sorry, but I have to charge you for it because we’ve been working on it for two hours. I can charge you full price for the light bulbs and discount the additional labor charge on bulb replacement, but still charge you for electronics diagnostics.»
I’m going with four stars hoping this was just an unusual thing, and giving them the benefit of the doubt. They seem like nice people. If I go back, I will update my review.

I first encountered this shop when I was driving home on 35e from work for a quick lunch and my tire blew out on the freeway right at my exit (w 7^th in st paul). I knew the midas was there so I limped myself over there. They were able to get a new tire put on for me in ½ hour & I was back to work with nobody the wiser! And my car has skinny performance tires which aren’t always easy to find, yet they had them in stock!
I have since gone here for a few different things and have been very impressed. They are courteous, don’t try to sell me anything I don’t need, and have always been johnny on the spot, getting me fixed up right away. I recommend this place to everybody in my neighborhood.

Midas offers free tire rotation with oil changes. I have been here for oil changes, brake issues, and tires. They do a good job with diagnosing problems and they don’t try to sell you services you don’t need. Everyone I have worked with has been very professional and personable.

I have been going to this Midas location since I moved to Highland Park, about 6 years ago. Their service has consistently been excellent. The staff people are courteous, professional, and helpful. Best of all, they are honest. This is one of the few places I feel that I can go to as a woman and get accurate advice. That along with their great service will keep me coming back.

This location has recently changed managers. I will update if the new manager doesn’t live up to this review.
The previous manager, Joe was awesome. Nicest guy, always helped us balance between what needed to be fixed & what we were willing to pay at the time. All the mechanics have worked on our cars at some point during our 10+ years going there. We credit these guys for keeping our cars running & even delaying having to buy new when we were about to give up on one.
The waiting room has several chairs, magazines & they have WiFi. It is on a very busy corner. Take a right in if you are coming from the East, go Lex Pkwy, Race, Alaska if coming from the West. Don’t try to go left from W 7^th unless you have death wish or willing to wait or go when there are no other cars on the road.

This place… where to begin with this place. They used to give me such great service and are very friendly, but they haven’t been able to fix all of my car problems right away. Granted, I have an old POS, but they should have been able to identify the problem (s) faster and fixed them by now.
The heat in my car went out and they told me I had to replace part of the vent system. $ 150 later the heat only worked when I would apply my foot to the gas. So they said the circulation flap was bent and had to replace that. The heat worked for all of 2 days and they didn’t realize my coolant holder is larger than on normal cars and hadn’t filled it. They refilled it. Again, the heat only worked when my foot was applied to the gas. So far they have only charged me for trying to fix it the first time.
The towing company dumped my car at their door on a Friday night and I filled out the early bird drop-​off form. They open at 8am and my car wasn’t examined until 2pm the following day. They said, «We have it in the shop and it’s working fine.» That’s wonderful! My car ALWAYS works when it’s in your shop. I could care less if it works in your confined, heated space. Take it out on the road so when the heat doesn’t work and it completely breaks down and smells like it’s about to catch on fire; then you can tell me nothing is wrong.
They kept the car longer and seem to have finally identified and fixed the problem, but we’ll see.