T-Mobile

The absolute worst! I’m used to amazing customer service from T-​Mobile stores, but this store is a complete disappointment! The person who «helped» me set-​up my phone seemed as though he didn’t even want to be there. He started off by making rude comments, after that he took out his phone and began texting away while I was sill there. Not only did he not help me with my phone, once he noticed my irritated tone he continued with his disrespectful attitude. I’m from Los Angeles, California, and I would hate to generalize T-​Mobile stores in this area, because I know T-​Mobile is better than this. I will never return to this location.

I went in to T-​Mobile with my mom tonight to be added on to her plan and we were helped by Samantha. She greeted us right away and went through how much everything would cost in the breakdown and showed me the phones. Her product knowledge was awesome, I already had an i-​phone so I stuck with apple but she laid everything out for us and was genuinely nice. She is a great example of what good customer service should be.

My mom went there to transfer her info from her broken phone to different phone. She frist went to the one on arcade but they said their machine is broken so they told her to go to the one on midway. My mom got there and ask to transfer the information, the lady (aisan lady) working there just flipped out and started yelling at my mom saying that they don’t do that and why would she bring her broken phone there, and who told her to go there? HORRIBLE CUSTOMER SERVICE! If they don’t do that why would the other tmoblie stores tell us to go there? Don’t recommend anyone to go there.

Let me start by saying… I am reviewing tmobile’s call center service NOT this particular store ( Unilocal makes you chose a location and this one is closest to my home). I have received the worst service imaginable from tmobile over the last year and a half. I have been a loyal customer for 11 years but the phone service has gotten worse and worse and the customer service has been less and less helpful. Today was the LIMIT! last month I ended my son’s phone service because his contract expired and he had NO service at all in Nebraska. I also changed my service to a $ 50 per month bill. I was never told that i would have to repay a part of the upgrade i received a year ago when i changed the bill. so when i got my monthly text with my bill amount and it was $ 289 more than $ 100 MORE than i was paying for two phones you can imagine how upset I was. By the way this is far from the first time TMobile has completely messed up my bill. two months ago they put me on a plan that only had 1000 minutes without my asking them to. I was on my way to a funeral when I realized no one could reach me because of the error TMobile made. I was furious!!!
But today i called to find out why i was being charged more. After they explained why they charged me the extra amount they tried to transfer me to finance. They hung up on me. Then i called back and explained again, they again attempted to transfer me and AGAIN hung up on me. I called back a THIRD time and told the woman i wanted to speak with finance and afterwards with customer care to file a complaint. She finally got me to finance. At the end of the call the finance person said ‘thank you for calling tmobile’ and immediately hung up. I was trying to tell her that i needed to speak with customer service. So I called back a FOURTH time and told the guy named Wade my harrowing ordeal. He apologized and mentioned that they were going thru some changes and indicated that I should expect to see a difference in customer care soon. I thanked him for his care and was so grateful to finally speak with someone who was not rude or an idiot. He also told me about the tmobile site that i could list my complaints.
I loathe tmobile and i will pay the $ 200 to end my contract soon. I have been a good customer for years but there is no reason for me to continue on with them since their customers mean nothing to them.
signed,
a FORMER customer

Has anyone gotten watter damage from humidity, because that is what they told me it was from, and now they cant help me when my phone died. My family has had T-​Mobile for 11 years and they didnt respect that when I called and asked for help. We are now waiting for our contract to be up so we can switch to Verizon. Ten years and thousands of dollars of service and they dont think about ever helping when we have never asked for any in the past. Not a very loyal company.

A friendly «customer service representative» helped me upgrade to a new phone. I hate doing this stuff and I’m always paranoid that I’m being sold things I don’t need. This time, I was offered cell phone cases, memory cards, and lifetime insurance that I didn’t need, but he didn’t push too hard on any of these. I’m somewhat annoyed to find that the mail-​in rebate I was offered will come as a Visa rebate card rather than just going back on the credit card I used to purchase the phone. All in all, an experience that had the potential to perturb and frustrate me immensely, didn’t so much. So that makes me happy, at the very least.