Simply Mac

Very friendly and knowledgable staff. I have taken serval courses here from Steve and he is great. They also carry a wide range of Apple products.

I’ve been to peach Mac twice now once with water spilled on a laptop! They opened it up, wiped it out and gave it back to me it right away: there was no charge and it recovered. This week I took an old iMac in for help getting an update and they worked with me immediately and charged me only $ 15. While I was there I observed some attentive service and pleasant atmosphere. I think they’re doing a great job.

For being an apple authorized retailer they know little about Apple products. The salesmen know little about Apple and there seems to be one over worked tech in the back that has all the knowledge. Any time I asked a question they had to run to the back to ask the tech. Also I was quoted 5 – 7 business days for an upgrade to my MacBook Pro that takes 20 minutes max to accomplish. I would rather drive and hour and a half to Jacksonville and deal with an Apple Store then go back here.
The store does have a good selection of cases and accessories, just know what you need because they will not be able to help.

This is the letter I just wrote to Peachmac:
Darryl,
A few things you should know about from a recent customer’s experience at one of your stores.
1. Employees are quoting customers higher prices than the actual cost for products still covered by Applecare. I was quoted $ 199 to fix my iPod when I should have been quoted the actual cost of $ 135. When I asked why it was so much higher than what Apple said it would be, I was told to wait while he went in the back to «check». When he returned I was told he would «match Apple’s price». If you’re an authorized repair center and an item is covered by Applecare, the price should be the same. That’s dishonest.
2. When I went on Unilocal to check out the store after this experience I noticed there was a single review. The person who posted it is the manager of the store, though she doesn’t disclose that fact. Again, that’s dishonest.
Your employees at this store are taking advantage of its customers. When I gave this feedback to Leigh Anne, the manager, I said most of her customers probably thought Peachmac was an Apple store, which she affirmed.
Knowing that people think you’re an Apple store and then up-​charging them on covered products is dishonest and, quite frankly, theft. I’m not sure what your agreement is with Apple, but you should review it and review these practices with your managers.
UPDATE: After giving Leigh Anne this same feedback in the store, she changed her ‘review’ to indicate she is an employee. Kudos to being responsive.

I love working here!