Hank May’s Discount Tire & Auto Center

Just went here to get my CT emissions test done. I called this morning to make sure they did this and to make an appt. They told me to come on in, no appts, it’s first come first serve. So I drove an hour to get there. When I walked in the three employees, who seemed to be doing nothing, ignored me for 5 minutes, occasionally glancing over hoping I’d leave. When one finally asked if they could help, I told them I needed emissions done. They told me the machine is down, the printer was out of paper, mumble mumble…
They told me to go to Firestone down the street. Avoid this place.

Needed a VIN verification to register my car in CT, and went to Hank May’s because it’s around the corner from my work. Took a number (60), and upon seeing they were serving No. 58, I told them what I was there for and asked how long it might take, to which the employee said «35 – 45 minutes or so and we’ll get you out of here.»
About 30 minutes into my wait, two customers who apparently had lower numbers than No. 58 but had not been helped yet got angry with the staff, who had no clue people had been skipped. No communication, clearly, and only one employee (out of 4 or 5) seemed interested in helping any customers as it was.
By this point, it was obvious it was going to take much longer than I was told, so I called the Firestone nearby. I was told they had no wait, so I went there and was in and out of there in 20 minutes. Drove back by Hank May’s on the way to work, popped in, and saw they were up to No. 59 — almost 90 minutes after I first walked in.

These guys were nice and honest. I brought my car in to check out a noise that occurred during braking, and after checking it out they told me it was just from the cold weather and that everything was fine. Didn’t try to sell me anything and didn’t charge me at all.

I came here for emissions testing. Their procedure is really quick and simple. You take a number, wait for your number to be called, and then wait about 10 – 20 minutes for your car to be serviced. I had to wait in line after a guy who had a diesel pick up truck, and his truck failed the emissions test, so my wait was an hour. However, based on my experience from the emissions testing, I gave this place 4 stars. The waiting area was comfortable with couches, coffee, and a TV. There was a little TV that showed the emissions testing bay, so you could see which car was being worked on. Hank Mays impressed me enough to have me come back for my next oil change. I’ll update my review accordingly when I do come back.

I dropped my car off on Friday night after they closed because AAA told me that they were a qualified auto service shop by AAA. I was told on Saturday when I went in to get my rim replaced that there were no rims available and that they would have to wait a week or five weeks because the Honda dealership wouldn’t have a rim for five weeks and the place in Long Island wouldn’t have a rim for a week. I pushed back and Eddie called a place in Jersey. He said the rim would arrive on Tuesday. Today is Tuesday and I was told that a rim arrived that wasn’t the right rim because Eddie didn’t know it was after market, he just read the specifications. Isn’t it something a place like this should know or know to ask about? So when I called back to find out when I would have my car back, Eddie started telling me how it isn’t his fault and that he just read the specifications of the tire. Well, I go to a place like this for excellent service. But I haven’t even gotten that and instead of them calling me back once they found out information, they want me to call them back. I am in the middle of graduate school exams and I have to do all this legwork? I should’ve started by calling tire places myself to find a replacement rim and just had the car towed elsewhere. DO NOT go here!

Excellent service… got oil changed for my 2010 Camry… they were quick and very professional. Fixed the squeaking noise coming for my car without any charge… definitely recommend them.

Excellent service, fitted snow tires to the wheels of my VW and my wife’s Subaru. Very professional and friendly.